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Compare Bugly and Request Tracker 
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At a Glance
Market Segments
Small-Business (45.5% of reviews)
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
Bugly
Star Rating
(11)4.0 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BuglyRequest Tracker
Star Rating
(10)3.8 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$25.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Request Tracker has a more complex ticket creation user experience, which can be overwhelming for new users, while Bugly is praised for its intuitive and user-friendly ticket creation process.
- Reviewers mention that Bugly excels in ease of use with a score of 9.5, significantly higher than Request Tracker's 7.1, indicating that Bugly is more accessible for teams looking to streamline their bug tracking processes.
- G2 users highlight that Request Tracker's workflow automation features are robust but can be difficult to configure, whereas Bugly's response automation is noted for its simplicity and effectiveness, making it easier for teams to manage their workflows.
- Users on G2 appreciate Bugly's customer portal feature, which allows for seamless communication and ticket tracking, while Request Tracker lacks a dedicated customer portal, making it less effective for customer engagement.
- Reviewers say that Bugly's analytics capabilities are superior, with a score of 7.3, providing actionable insights into bug trends, while Request Tracker's analytics features are considered basic and less informative.
- Users report that Request Tracker has a more extensive customization option for user roles and access management, which is beneficial for larger enterprises, while Bugly's customization is simpler but may not meet the needs of more complex organizational structures.
Pricing
Entry-Level Pricing
Bugly
No pricing availableRequest Tracker
Starter
$25.00
1 User Per Month
Per User, Per Month
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users
Free Trial
Bugly
No trial information availableRequest Tracker
Free Trial is available
Ratings
Meets Requirements
8.3
7
7.3
8
Ease of Use
9.5
7
7.1
8
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
7.8
6
7.5
6
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
10.0
6
7.1
8
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Bug Monitoring
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
7.7
5
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bugly and Request Tracker are categorized as Bug Tracking
Unique Categories
Bugly has no unique categories
Request Tracker is categorized as Help Desk, Incident Management, IT Service Management (ITSM) Tools, Service Desk, and Shared Inbox
Reviews
Reviewers' Company Size
Bugly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Request Tracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Transportation/Trucking/Railroad
9.1%
Non-Profit Organization Management
9.1%
Medical Practice
9.1%
Internet
9.1%
Insurance
9.1%
Other
54.5%
Internet
22.2%
Oil & Energy
11.1%
Information Technology and Services
11.1%
Higher Education
11.1%
Consumer Services
11.1%
Other
33.3%
Discussions
Bugly has no discussions with answers
Request Tracker has no discussions with answers
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