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Compare BugHerd and Jira 
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At a Glance
Market Segments
Small-Business (72.9% of reviews)
Mid-Market (43.7% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free 10 Users Per Month
BugHerd
Star Rating
(171)4.8 out of 5
Market Segments
Small-Business (72.9% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansJira
Star Rating
(7,197)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugHerd excels in ease of use, scoring 9.4 compared to Jira's 8.1. Reviewers mention that BugHerd's intuitive interface and straightforward task management features make it particularly user-friendly for small teams.
- Reviewers mention that BugHerd's setup process is seamless, achieving a score of 9.4, while Jira's score of 7.9 indicates a more complex setup. Users on G2 highlight BugHerd's quick onboarding process as a significant advantage for small businesses.
- Users say that BugHerd provides superior support, with a quality of support score of 9.0 compared to Jira's 8.3. Reviewers mention that BugHerd's responsive customer service team is a key factor in their satisfaction.
- Reviewers mention that BugHerd has a higher score in meeting requirements (9.2) than Jira (8.9), indicating that BugHerd's features align more closely with the needs of small businesses, particularly in bug tracking and feedback collection.
- G2 users report that BugHerd has a more positive product direction score of 9.6 compared to Jira's 8.4. Users appreciate BugHerd's commitment to continuous improvement and feature updates that cater to user feedback.
- Users on G2 highlight that while Jira offers robust features for larger teams, BugHerd's focus on simplicity and effective bug tracking tools makes it a better fit for small businesses, as reflected in its larger market segment share of 72.9% compared to Jira's 43.7%.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
BugHerd
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
9.2
142
8.9
5,892
Ease of Use
9.4
143
8.1
5,962
Ease of Setup
9.4
110
7.9
2,183
Ease of Admin
9.4
94
7.6
1,464
Quality of Support
9.0
94
8.3
4,591
Has the product been a good partner in doing business?
9.5
80
8.5
1,326
Product Direction (% positive)
9.6
134
8.4
5,720
Features by Category
Tasks
Not enough data
9.2
606
Not enough data
8.9
603
Not enough data
9.1
604
Not enough data
8.7
594
Not enough data
8.4
573
Not enough data
8.2
572
Not enough data
8.5
589
Not enough data
8.4
526
Projects
Not enough data
8.9
582
Not enough data
8.7
562
Not enough data
8.2
541
Not enough data
8.4
549
Not enough data
8.6
557
Not enough data
7.7
490
Not enough data
9.1
522
Not enough data
8.3
545
Not enough data
8.0
484
Not enough data
8.1
491
Not enough data
8.6
532
Resource Management
Not enough data
8.3
525
Not enough data
8.3
530
Not enough data
8.5
525
Project Monitoring
Not enough data
8.4
515
Not enough data
8.4
524
Not enough data
8.7
544
Generative AI
Not enough data
7.4
454
Not enough data
7.5
453
Agentic AI - Project Management
Not enough data
7.4
321
Not enough data
7.7
323
Not enough data
7.8
327
Not enough data
7.6
318
Not enough data
7.6
323
Not enough data
7.5
322
Not enough data
7.9
328
Bug Reporting
9.3
84
8.8
1813
9.3
80
8.7
1770
9.2
87
8.8
1844
Bug Monitoring
Feature Not Available
8.6
1757
9.2
84
8.9
1858
9.4
77
8.8
1736
Agentic AI - Bug Tracking
6.8
11
7.6
271
6.5
11
7.7
274
6.7
11
7.7
271
Responses
Not enough data
9.4
37
Not enough data
9.3
37
Not enough data
9.4
37
Automation - AI Agents
Not enough data
8.8
36
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
9.4
36
Not enough data
9.3
36
Platform
Not enough data
9.3
37
Not enough data
9.4
37
Not enough data
9.2
37
Autonomy - AI Agents
Not enough data
8.9
36
Not enough data
9.0
36
Not enough data
9.2
36
Not enough data
9.0
36
Generative AI
Not enough data
9.1
37
Not enough data
9.1
36
Generative AI
7.8
9
Not enough data
7.6
9
Not enough data
Survey Management
8.6
23
Not enough data
8.4
19
Not enough data
9.3
25
Not enough data
8.9
23
Not enough data
Process Management
9.3
27
Not enough data
9.2
24
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
System Management
8.9
20
Not enough data
8.6
17
Not enough data
Communication
Not enough data
8.4
2696
Not enough data
8.2
2556
Not enough data
8.1
2467
Planning
Not enough data
8.7
3171
Not enough data
8.8
3250
Not enough data
8.8
2986
Not enough data
8.7
3087
Not enough data
8.3
2687
Workflow Management
Not enough data
8.6
3038
Not enough data
8.8
3292
Not enough data
7.9
2297
Not enough data
8.4
2532
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BugHerd and Jira are categorized as Bug Tracking
Unique Categories
BugHerd is categorized as Enterprise Feedback Management
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.7%
Design
12.0%
Computer Software
10.8%
Information Technology and Services
7.8%
E-Learning
4.2%
Other
34.3%
Information Technology and Services
24.1%
Computer Software
23.7%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.3%
Discussions
How do you use a BugHerd?
3 Comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 Comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 Comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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