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Compare BugHerd and Bugzilla 
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At a Glance
Market Segments
Small-Business (72.9% of reviews)
Mid-Market (43.6% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free
BugHerd
Star Rating
(171)4.8 out of 5
Market Segments
Small-Business (72.9% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansBugzilla
Star Rating
(113)3.9 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Entry-Level Pricing
Free
Learn more about BugzillaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bugzilla's entry-level price is free, making it an attractive option for teams with limited budgets, while BugHerd's starting price of $49.00 per month may be a barrier for small businesses.
- Reviewers mention that BugHerd excels in ease of use, scoring 9.4 compared to Bugzilla's 7.6, with many users appreciating its intuitive interface and straightforward setup process.
- G2 users highlight BugHerd's superior quality of support, with a score of 9.0, as opposed to Bugzilla's 7.1, noting that BugHerd's customer service is responsive and helpful, which enhances the overall user experience.
- Users on G2 report that BugHerd's bug monitoring features, particularly its analytics and bug history, are more robust, scoring 8.8 and 9.4 respectively, while Bugzilla's scores of 7.3 and 8.2 indicate room for improvement in these areas.
- Reviewers say that BugHerd's feedback collection capabilities are highly rated at 9.7, with users appreciating the seamless integration of feedback aggregation and real-time analysis, which are less emphasized in Bugzilla.
- Users report that Bugzilla's generative AI features, such as AI text generation and summarization, are noteworthy, scoring 8.7, but BugHerd's overall user satisfaction and feature set in other areas may outweigh this advantage for many teams.
Pricing
Entry-Level Pricing
Bugzilla
Open Source
Free
Bugzilla is free software, licensed at no cost under the Mozilla Public License.
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- Email notifications
- Scheduled reports by email
Free Trial
BugHerd
Free Trial is available
Bugzilla
No trial information availableRatings
Meets Requirements
9.2
142
7.9
95
Ease of Use
9.4
143
7.6
95
Ease of Setup
9.4
110
6.9
32
Ease of Admin
9.4
94
6.9
31
Quality of Support
9.0
94
7.1
79
Has the product been a good partner in doing business?
9.5
80
7.6
26
Product Direction (% positive)
9.6
134
7.0
93
Features by Category
Bug Reporting
9.3
84
7.7
14
9.3
80
8.2
15
9.2
87
8.1
14
Bug Monitoring
Feature Not Available
7.3
13
9.2
84
8.2
15
9.4
77
7.7
14
Agentic AI - Bug Tracking
6.8
11
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
Generative AI
7.8
9
Not enough data
7.6
9
Not enough data
Survey Management
8.6
23
Not enough data
8.4
19
Not enough data
9.3
25
Not enough data
8.9
23
Not enough data
Process Management
9.3
27
Not enough data
9.2
24
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
System Management
8.9
20
Not enough data
8.6
17
Not enough data
Categories
Categories
Shared Categories
BugHerd and Bugzilla are categorized as Bug Tracking
Unique Categories
BugHerd is categorized as Enterprise Feedback Management
Bugzilla has no unique categories
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bugzilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.7%
Design
12.0%
Computer Software
10.8%
Information Technology and Services
7.8%
E-Learning
4.2%
Other
34.3%
Information Technology and Services
39.2%
Computer Software
21.6%
Computer Networking
2.9%
Computer & Network Security
2.9%
Telecommunications
2.0%
Other
31.4%
Discussions
How do you use a BugHerd?
3 Comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 Comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 Comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
I am software tester,can i use Bugzilla for testing softwares.
1 Comment
PA
You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a...Read more
integration
1 Comment
PR
Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would...Read more
Why bugzilla
1 Comment
PR
I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are...Read more
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