Compare BugHerd and Bugzilla 
Featured Products
At a Glance
Market Segments
Small-Business (73.7% of reviews)
Mid-Market (43.6% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free
BugHerd
Star Rating
(178)4.7 out of 5
Market Segments
Small-Business (73.7% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansBugzilla
Star Rating
(113)3.9 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Learn more about BugzillaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BugHerd excels in user-friendliness, making it a favorite for teams looking for an intuitive experience. Users appreciate features like image capture reviews with annotations, which streamline the feedback process and save time during website QA.
- According to verified reviews, Bugzilla is praised for its simplicity in creating and tracking bugs. Users find it easy to navigate and appreciate its capacity to hold files, making it a solid choice for straightforward bug management, especially for those who prefer an open-source solution.
- Reviewers mention that BugHerd's integration capabilities with various tools enhance its functionality, allowing teams to manage notifications effectively. This flexibility is particularly beneficial for small businesses that rely on multiple platforms for project management.
- Users say that Bugzilla, while effective for mid-market users, may struggle to meet specific workflow needs due to its less modern interface. Some users have noted configuration challenges, which can hinder the overall experience for teams looking for a more tailored solution.
- According to recent feedback, BugHerd's high ratings in support quality and product direction indicate a strong commitment to customer satisfaction. Users feel that the platform has been a reliable partner in their business processes, enhancing their overall experience.
- G2 reviewers highlight that Bugzilla's free entry-level pricing is appealing for budget-conscious teams, but this may come at the cost of advanced features and support that BugHerd offers at a competitive price point. Users looking for a comprehensive solution may find BugHerd's investment worthwhile for the added benefits.
Pricing
Entry-Level Pricing
Bugzilla
Open Source
Free
Bugzilla is free software, licensed at no cost under the Mozilla Public License.
G2 does not allow us to remove the "Get a Custom Quote" button from our page. Requests for a Price Quote will be ignored because the answer is right on this page (it's free).
- Advanced Search
- Email notifications
- Scheduled reports by email
Free Trial
BugHerd
Free Trial is available
Bugzilla
No trial information availableRatings
Meets Requirements
9.2
144
7.9
95
Ease of Use
9.4
145
7.6
95
Ease of Setup
9.4
112
6.9
32
Ease of Admin
9.4
96
6.9
31
Quality of Support
9.0
96
7.1
79
Has the product been a good partner in doing business?
9.5
82
7.6
26
Product Direction (% positive)
9.6
136
7.0
93
Features by Category
Bug Reporting
9.4
85
7.7
14
9.3
80
8.2
15
9.2
88
8.1
14
Bug Monitoring
Feature Not Available
7.3
13
9.2
84
8.2
15
9.4
77
7.7
14
Agentic AI - Bug Tracking
6.8
11
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
Generative AI
7.8
9
Not enough data
7.6
9
Not enough data
Survey Management
8.6
23
Not enough data
8.4
19
Not enough data
9.3
25
Not enough data
8.9
23
Not enough data
Process Management
9.3
27
Not enough data
9.2
24
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
System Management
8.9
20
Not enough data
8.6
17
Not enough data
Categories
Categories
Shared Categories
BugHerd and Bugzilla are categorized as Bug Tracking
Unique Categories
BugHerd is categorized as Enterprise Feedback Management
Bugzilla has no unique categories
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bugzilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.4%
Design
11.9%
Computer Software
10.7%
Information Technology and Services
7.7%
E-Learning
4.2%
Other
35.1%
Information Technology and Services
39.2%
Computer Software
21.6%
Computer & Network Security
2.9%
Computer Networking
2.9%
Telecommunications
2.0%
Other
31.4%
Discussions
How do you use a BugHerd?
3 Comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 Comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 Comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
I am software tester,can i use Bugzilla for testing softwares.
1 Comment
PA
You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a...Read more
integration
1 Comment
PR
Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would...Read more
Why bugzilla
1 Comment
PR
I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are...Read more
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