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Compare BugHerd and BugSnag 
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At a Glance
Market Segments
Small-Business (72.9% of reviews)
Small-Business (42.1% of reviews)
Entry-Level Pricing
$50.00 Per Month
Free Trial Per Month
BugHerd
Star Rating
(171)4.8 out of 5
Market Segments
Small-Business (72.9% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansBugSnag
Star Rating
(38)4.3 out of 5
Market Segments
Small-Business (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugHerd excels in user feedback collection with a score of 9.3, highlighting its intuitive interface for gathering user reports and comments, while BugSnag, although effective, scores slightly lower at 9.2 in this area.
- Reviewers mention that BugHerd's real-time analysis feature is a standout, scoring 9.5, which allows teams to address bugs as they arise, whereas BugSnag's real-time capabilities, while solid, score a bit lower at 9.1.
- G2 users indicate that BugHerd's feedback aggregation feature is highly rated at 9.5, making it easier for teams to consolidate user input, while BugSnag's similar functionality, although useful, scores 8.8, suggesting it may not be as comprehensive.
- Users on G2 highlight BugHerd's strong performance in ease of use with a score of 9.4, making it particularly appealing for small businesses, while BugSnag's ease of use score of 8.9 indicates it may require a bit more effort to navigate.
- Reviewers mention that BugHerd's product direction is viewed positively at 9.5, suggesting a strong commitment to future improvements, while BugSnag's score of 7.4 indicates some users feel less confident about its future development.
- Users say that BugHerd's quality of support is rated at 9.0, with many praising the responsiveness and helpfulness of the support team, while BugSnag's support, scoring 8.8, is still good but may not meet the same level of user satisfaction.
Pricing
Entry-Level Pricing
BugSnag
Free
Free Trial
Per Month
- 1 user
- Error and performance monitoring
- 7.5K events and 1M spans per month
Free Trial
BugHerd
Free Trial is available
BugSnag
Free Trial is available
Ratings
Meets Requirements
9.2
142
9.0
35
Ease of Use
9.4
143
8.8
35
Ease of Setup
9.4
110
9.2
13
Ease of Admin
9.4
94
8.8
8
Quality of Support
9.0
94
8.9
22
Has the product been a good partner in doing business?
9.5
80
9.2
6
Product Direction (% positive)
9.6
134
7.6
34
Features by Category
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
9.3
84
8.7
9
9.3
80
8.1
7
9.2
87
8.5
9
Bug Monitoring
Feature Not Available
9.0
10
9.2
84
9.7
11
9.4
77
9.1
11
Agentic AI - Bug Tracking
6.8
11
7.2
6
6.5
11
6.9
6
6.7
11
6.9
6
Application Performance Monitoring (APM)Hide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
9
Not enough data
7.6
9
Not enough data
Survey Management
8.6
23
Not enough data
8.4
19
Not enough data
9.3
25
Not enough data
8.9
23
Not enough data
Process Management
9.3
27
Not enough data
9.2
24
Not enough data
9.0
23
Not enough data
9.3
23
Not enough data
System Management
8.9
20
Not enough data
8.6
17
Not enough data
Categories
Categories
Shared Categories
BugHerd and BugSnag are categorized as Bug Tracking
Unique Categories
BugHerd is categorized as Enterprise Feedback Management
BugSnag is categorized as Application Performance Monitoring (APM), Digital Experience Monitoring (DEM), and Website Monitoring
Reviews
Reviewers' Company Size
BugHerd
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BugSnag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
30.7%
Design
12.0%
Computer Software
10.8%
Information Technology and Services
7.8%
E-Learning
4.2%
Other
34.3%
Computer Software
21.1%
Financial Services
13.2%
Information Technology and Services
10.5%
Internet
7.9%
Hospital & Health Care
7.9%
Other
39.5%
Discussions
How do you use a BugHerd?
3 Comments
CA
I use bugherd to quickly communicate website changes to our website hosing service Read more
What is BugHerd?
1 Comment
MW
Is a simple to implement and robust tool for getting feedback about web sites and web applications. It's easy for our clients to note issues on the web...Read more
How do you add a new bug to BugHerd?
1 Comment
Official Response from BugHerd
Hi.
There's a couple of ways to add feedback or bugs to a BugHerd project.
The easiest way is to go to your website and click the sidebar (this will...Read more
What is BugSnag used for?
1 Comment
PS
To monitor your application performance and bug trackingRead more
BugSnag has no more discussions with answers
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