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At a Glance
Market Segments
Small-Business (70.8% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
Free
No pricing available
Buffer
Star Rating
(1,023)4.3 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansReputation
Star Rating
(2,386)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Buffer excels in its Content Calendar feature, providing a user-friendly interface that allows for easy scheduling and planning of social media posts, while Reputation's Content Calendar is noted to be slightly less intuitive, making it harder for users to manage their content effectively.
- Reviewers mention that Buffer's Social Publishing capabilities are robust, allowing for seamless posting across multiple platforms, whereas users on G2 highlight that Reputation's Social Publishing feature, while effective, lacks some of the advanced scheduling options that Buffer offers.
- G2 users indicate that Buffer's Analytics tools provide comprehensive insights into post performance, with features like Post Performance and Follower Analysis being particularly praised, while Reputation's analytics are seen as solid but not as detailed, especially in areas like Sentiment Analysis.
- Reviewers say that Buffer's Ease of Use is a standout feature, with a score of 9.2, making it accessible for small businesses, while Reputation, with a score of 9.0, is still user-friendly but may require a steeper learning curve for new users.
- Users report that Buffer's Quality of Support is commendable, with many praising the responsiveness and helpfulness of the support team, while Reputation's support, although rated slightly higher, is noted by some users as being less accessible during peak hours.
- Reviewers mention that Buffer's Campaign Optimization tools are effective for managing social media campaigns, but Reputation's similar feature is highlighted for its superior Social Ads capabilities, allowing for better targeting and performance tracking.
Pricing
Entry-Level Pricing
Buffer
Free
Free
For individuals and businesses getting started with social media.
- 3 social accounts
- Publish to Facebook, Instagram, X, LinkedIn, Google Business Profiles, Mastodon, Pinterest and Bluesky
- 10 scheduled posts per social account
Reputation
No pricing availableFree Trial
Buffer
Free Trial is available
Reputation
No trial information availableRatings
Meets Requirements
8.6
900
9.1
1,942
Ease of Use
9.2
906
9.0
1,983
Ease of Setup
9.2
325
8.7
1,101
Ease of Admin
9.1
309
8.9
876
Quality of Support
8.5
644
8.9
1,732
Has the product been a good partner in doing business?
8.8
269
8.9
874
Product Direction (% positive)
8.2
880
8.9
1,917
Features by Category
Social Analytics
Not enough data
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Reports & Dashboards
Not enough data
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
Not enough data
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Performance
Not enough data
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
Content & Collaboration
9.0
142
8.8
386
8.6
125
8.4
366
8.2
105
8.4
321
8.6
106
8.4
323
8.8
115
8.7
369
8.5
99
8.3
312
Social Management
7.9
666
8.6
420
9.3
787
8.7
428
8.4
642
8.5
376
8.3
693
8.7
420
Feature Not Available
8.3
346
8.6
99
8.3
297
8.3
25
8.2
181
Agentic AI - Social Media Management
7.2
12
6.0
15
7.4
12
6.4
16
6.9
12
6.1
16
7.4
12
6.7
16
7.2
12
6.1
16
7.5
12
6.6
16
7.2
12
6.8
16
Analytics
Not enough data
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Customization
Not enough data
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Collection
Not enough data
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Agentic AI - Review Management
Not enough data
5.8
18
Not enough data
5.8
19
Moderation
Not enough data
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Use Cases
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Administration
Not enough data
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Display Options
Not enough data
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Generative AI
Not enough data
6.6
18
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Consumer Intelligence
Not enough data
9.0
1039
|
Verified
Not enough data
8.6
931
Not enough data
8.8
998
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.6
914
|
Verified
Not enough data
9.1
1119
|
Verified
Media Monitoring
Not enough data
8.6
957
|
Verified
Not enough data
8.6
940
|
Verified
Not enough data
8.5
878
In-House Management
Not enough data
Feature Not Available
Not enough data
8.5
846
Generative AI
Not enough data
7.9
392
Agentic AI - Online Reputation Management
Not enough data
6.6
31
Not enough data
6.5
30
Not enough data
6.6
31
Not enough data
6.7
31
Not enough data
6.7
31
Not enough data
6.9
29
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Buffer and Reputation are categorized as Social Media Management
Unique Categories
Buffer has no unique categories
Reputation is categorized as Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Local Listing Management, Local SEO, Social Customer Service, Online Reputation Management, Social Media Analytics, Social Media Suites, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Buffer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
23.1%
Computer Software
7.3%
Information Technology and Services
6.3%
Internet
5.3%
Non-Profit Organization Management
4.2%
Other
53.8%
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.7%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Discussions
Can I have tabs open for multiple companies at a time?
4 Comments
MM
I have one Buffer account with multiple clients on that one account, so I just click on which platform/client I want to work on within that (so just one...Read more
Which platforms are next on the Buffer integration roadmap?
2 Comments
GP
Buffer has a new feature to offer: Shop Grid.
It is a landing page made specifically for your Instagram profile, where you can direct people back to your...Read more
LinkedIn workarounds
2 Comments
ED
When a data source like Facebook or LinkedIn removes an API (the way the data is shared from their warehouse to someone else’s, like Buffer’s, and the way...Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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