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At a Glance
Market Segments
Small-Business (43.5% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
$0.00 1 user plan
Contact Us Per Year
BrowserStack
Star Rating
(2,479)4.5 out of 5
Market Segments
Small-Business (43.5% of reviews)
Entry-Level Pricing
$0.00 1 user plan
Free Trial is available
Browse all 32 pricing plansUserTesting
Star Rating
(781)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both UserTesting and BrowserStack have high overall ratings of 4.5 stars, indicating strong user satisfaction, but UserTesting is particularly favored for its comprehensive user feedback capabilities.
- Reviewers mention that UserTesting primarily serves the Enterprise market (41.7% of reviews), while BrowserStack is more popular among Small-Business users (44.6% of reviews), suggesting that UserTesting may be better suited for larger organizations needing in-depth testing.
- Users on G2 appreciate that UserTesting offers a Free Trial, making it accessible for users to explore its features, whereas BrowserStack has a $0.00 entry-level price, which some users find appealing for budget-conscious small businesses.
- Reviewers say that UserTesting excels in Quality of Support with a score of 9.0, highlighting its responsive customer service, while BrowserStack, with a score of 8.7, is noted for its solid support but may not match the immediacy of UserTesting's assistance.
- Users report that BrowserStack shines in Ease of Use (8.9) and Ease of Setup (8.9), making it a favorite for users who prioritize quick onboarding and straightforward navigation, while UserTesting, with scores of 8.4 and 8.6 respectively, may require a bit more time to master.
- G2 users mention that BrowserStack's Emulation feature (8.8) is particularly robust, allowing for extensive cross-browser testing, while UserTesting's Emulation score of 7.4 indicates it may not provide the same level of functionality in this area.
Pricing
Entry-Level Pricing
BrowserStack
Free Trial
$0.00
1 user plan
- Instant Access to Real Devices
- 30 mins each of interactive browser and mobile app testing
- 100 mins of automated browser testing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
BrowserStack
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.8
2,209
8.6
598
Ease of Use
8.9
2,269
8.4
629
Ease of Setup
8.9
1,274
8.6
295
Ease of Admin
8.7
545
8.7
231
Quality of Support
8.7
1,883
9.0
521
Has the product been a good partner in doing business?
8.8
512
8.8
226
Product Direction (% positive)
9.3
2,222
8.1
588
Features by Category
User Response Methods
Not enough data
7.5
316
|
Verified
Not enough data
8.7
373
|
Verified
Not enough data
8.7
295
|
Verified
Not enough data
7.1
181
|
Verified
Not enough data
8.2
350
|
Verified
Participant Selection
Not enough data
7.4
126
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Functionality
7.7
115
Not enough data
7.7
112
Not enough data
8.4
114
Not enough data
Reporting
8.0
111
Not enough data
Functionality
8.5
272
Not enough data
8.4
267
Not enough data
8.7
265
Not enough data
Management
8.4
270
Not enough data
Feature Not Available
Not enough data
8.4
266
Not enough data
Feedback Source
Not enough data
8.0
112
Not enough data
8.4
129
Not enough data
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
160
Insights
Not enough data
Feature Not Available
Not enough data
7.3
160
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.7
19
Not enough data
6.5
18
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.6
1088
Not enough data
8.7
1075
Not enough data
8.8
1084
Not enough data
Management
8.4
1070
Not enough data
8.3
1033
Not enough data
8.4
1049
Not enough data
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring
8.2
132
Not enough data
8.3
128
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Reporting
8.3
126
Not enough data
8.4
127
Not enough data
Automation
Feature Not Available
Not enough data
8.0
124
Not enough data
Functionality
8.1
128
Not enough data
Feature Not Available
Not enough data
8.3
128
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
8.4
120
Not enough data
8.2
120
Not enough data
Reporting
8.4
120
Not enough data
Feature Not Available
Not enough data
Functionality
8.4
124
Not enough data
8.3
125
Not enough data
8.2
119
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Digital Accessibility Tools
8.0
14
Not enough data
7.5
14
Not enough data
8.1
14
Not enough data
7.5
14
Not enough data
Functionality
8.6
866
Not enough data
8.6
859
Not enough data
8.2
844
Not enough data
8.5
849
Not enough data
Automation
8.4
833
Not enough data
8.5
844
Not enough data
8.5
838
Not enough data
Agentic AI - Automation Testing
7.6
45
Not enough data
7.4
46
Not enough data
7.5
45
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Process Management
Not enough data
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Agentic AI - Software Testing
7.6
129
Not enough data
7.5
128
Not enough data
7.4
128
Not enough data
AI Test Generation & Authoring
7.6
20
Not enough data
7.5
20
Not enough data
7.8
20
Not enough data
Test Maintenance & Resilience
7.3
20
Not enough data
7.5
20
Not enough data
7.6
20
Not enough data
Execution & Analytics
7.9
21
Not enough data
7.4
21
Not enough data
7.5
21
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BrowserStack and UserTesting share no categories
Unique Categories
BrowserStack is categorized as Test Management, Load Testing Tools, Mobile App Testing, Software Testing, Automation Testing, Digital Accessibility Platforms, Digital Accessibility Tools, and AI Software Testing Tools
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
BrowserStack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.8%
Information Technology and Services
20.3%
Financial Services
5.5%
Marketing and Advertising
4.0%
Retail
2.7%
Other
44.7%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.9%
Retail
6.5%
Consumer Goods
3.9%
Other
60.7%
Discussions
What are the benefits of automating a test case?
7 Comments
DD
It helps to reduce the manual testing efforts which ultimately reduces the testing resource and budget.Read more
What can BrowserStack do?
4 Comments
TN
BrowserStack is a cloud-based web and mobile testing platform that enables users to test their websites and apps on real browsers and mobile devices. It...Read more
Which of the following features are supported by BrowserStack automate ?*?
4 Comments
DD
Web/App Automate
Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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