# Broadvoice vs Vonage Business Communications Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Vonage Business Communications excels in overall user satisfaction, reflected in its higher G2 Score of 73.53 compared to Broadvoice's 53.9. Users appreciate the platform's **easy setup** for calling and messaging, along with its integration capabilities with other tools.
- **Users say** that Broadvoice stands out for its **customer support** , with many praising the responsiveness and helpfulness of the support team. This has been particularly valuable for non-technical staff who rely on the system for daily operations.
- **According to verified reviews** , Vonage Business Communications offers superior call quality, with users noting that the platform provides **high-quality calls** and timely updates on missed calls and messages, enhancing their communication experience.
- **Reviewers mention** that Broadvoice is user-friendly, making it a great choice for teams with non-technical members. Users appreciate the **flexibility** of using the VoIP system on both handsets and smartphones without losing functionality.
- **G2 reviewers highlight** that while Vonage has a robust feature set, including strong conference call capabilities, it lacks some texting features that users desire. This has led to mixed feelings about its overall communication offerings.
- **Users report** that Broadvoice's application is particularly effective for mobile use, allowing seamless communication on the go. This flexibility is a significant advantage for teams that need to maintain productivity outside the office.



| | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 64 | 503 | 
| **Largest Market Segment** | Small-Business (58.7% of reviews) | Small-Business (60.3% of reviews) | 
| **Entry Level Price** | $10.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Broadvoice

Pros:
- Ease of Use (18 reviews)
- Customer Support (13 reviews)

Cons:
- Lack of Intuitiveness (5 reviews)
- Call Connectivity Issues (3 reviews)

### Vonage Business Communications

Pros:
- Ease of Use (20 reviews)
- Calling Features (9 reviews)

Cons:
- Texting Limitations (8 reviews)
- Customer Service (4 reviews)

---
## Ratings Comparison
| Rating | Broadvoice | Vonage Business Communications | 
|---|---|---|
  | **Meets Requirements** | 9.1 (55 reviews) | 9.0 (404 reviews) | 
  | **Ease of Use** | 9.4 (57 reviews) | 8.9 (409 reviews) | 
  | **Ease of Setup** | 9.0 (29 reviews) | 8.7 (230 reviews) | 
  | **Ease of Admin** | 9.2 (24 reviews) | 8.8 (188 reviews) | 
  | **Quality of Support** | 9.1 (55 reviews) | 8.7 (392 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (23 reviews) | 8.9 (188 reviews) | 
  | **Product Direction (% positive)** | 9.2 (57 reviews) | 8.4 (399 reviews) | 

---
## Pricing

### Broadvoice

#### Entry-Level Pricing

Plan: Metered (b-hive Seat) 

Price: $10.00 1 User Per Month

Key Features:
- Call Forwarding
- Call Park
- Find Me/Follow Me

[Browse all 3 editions](https://www.g2.com/products/broadvoice-broadvoice/pricing)

#### Free Trial

No

### Vonage Business Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Broadvoice** | N/A | N/A |
| **Vonage Business Communications** | N/A | N/A |

#### Channels

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Voice** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 
| **Mobile SMS** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 
| **Session Queuing** | Not enough data | Not enough data | 
| **Concurrent Calling** | Not enough data | Not enough data | 
| **Speech Analytics** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 
| **Persistent Data** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 
| **Administrator Access** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Broadvoice** | N/A | N/A |
| **Vonage Business Communications** | N/A | N/A |

#### Platform

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Broadvoice** | N/A | N/A |
| **Vonage Business Communications** | 8.7/10 | 12 |

#### Basic Communication - Cloud PBX

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Call Management** | Not enough data | 9.3 (10 reviews) | 
| **Communication Management** | Not enough data | 8.8 (10 reviews) | 
| **Scalability** | Not enough data | 8.3 (10 reviews) | 
| **Integrations** | Not enough data | 7.8 (9 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.0 (10 reviews) | 
| **Accessibility** | Not enough data | 9.3 (10 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (9 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.3 (9 reviews) | 
| **Support and Reliability** | Not enough data | 8.7 (10 reviews) | 
| **Automated attendant** | Not enough data | 8.9 (9 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Broadvoice** | 8.5/10 | 53 |
| **Vonage Business Communications** | 8.6/10 | 337 |

#### Platform Basics - VoIP Providers

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.8 (13 reviews) | 
| **Call Management** | Not enough data | 8.5 (17 reviews) | 
| **Network monitoring** | Not enough data | 9.0 (13 reviews) | 
| **Integrations** | Not enough data | 8.7 (15 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (13 reviews) | 
| **SIP trunking services** | Not enough data | 7.8 (13 reviews) | 

#### Basic Communication

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Phone Calls** | 9.5 (52 reviews) | 9.3 (308 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (41 reviews) | 8.3 (154 reviews) ✓ Verified | 
| **Instant Messaging** | 7.7 (44 reviews) | 8.9 (218 reviews) ✓ Verified | 
| **Screen Sharing** | 7.9 (42 reviews) | 8.5 (139 reviews) ✓ Verified | 
| **Conference Calls** | 8.5 (46 reviews) | 9.1 (222 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (50 reviews) | 9.3 (257 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | 

#### Access

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Software Pairing** | 8.2 (43 reviews) | 8.8 (173 reviews) | 
| **Browser Extension** | Feature Not Available | 8.8 (183 reviews) ✓ Verified | 
| **Individual Download** | 8.3 (46 reviews) | 8.9 (205 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Hold Music** | 8.6 (47 reviews) | 8.6 (220 reviews) ✓ Verified | 
| **Automated Attendants** | 8.6 (48 reviews) | 8.9 (235 reviews) | 
| **VOiP Number** | 9.5 (51 reviews) | 9.3 (263 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Broadvoice** | 9.6/10 | 26 |
| **Vonage Business Communications** | 8.8/10 | 55 |

#### Agentic AI - UCaaS Platforms

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Tenancy Flexibility** | 9.8 (25 reviews) | 8.6 (30 reviews) | 
| **Native VoIP** | 9.9 (25 reviews) | 8.9 (32 reviews) ✓ Verified | 
| **CCaaS Option** | 9.4 (24 reviews) | 9.0 (23 reviews) ✓ Verified | 

#### Features

| Feature | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Voicemail to Email** | 9.5 (25 reviews) | 9.2 (38 reviews) ✓ Verified | 
| **Voicemail to SMS** | 9.7 (24 reviews) | Feature Not Available | 
| **File Sharing** | 9.6 (24 reviews) | 8.0 (29 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.7 (24 reviews) | 9.0 (29 reviews) ✓ Verified | 
| **Video Conferencing** | 9.5 (24 reviews) | 8.6 (23 reviews) ✓ Verified | 
| **Conference Transcripts** | 9.7 (24 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Broadvoice (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | Broadvoice | Vonage Business Communications | 
|---|---|---|
| **Small-Business** | 58.7% | 60.3% | 
| **Mid-Market** | 27.0% | 33.0% | 
| **Enterprise** | 14.3% | 6.8% | 

### By Industry

#### Broadvoice

- **Information Technology and Services:** 20.6%
- **Hospital & Health Care:** 7.9%
- **Construction:** 6.3%
- **Financial Services:** 6.3%
- **Health, Wellness and Fitness:** 4.8%
- **Telecommunications:** 4.8%
- **Legal Services:** 3.2%
- **Government Administration:** 3.2%
- **Food & Beverages:** 3.2%
- **Oil & Energy:** 3.2%
- **Other:** 36.5%

#### Vonage Business Communications

- **Staffing and Recruiting:** 11.7%
- **Information Technology and Services:** 7.6%
- **Insurance:** 7.0%
- **Financial Services:** 4.4%
- **Real Estate:** 4.2%
- **Computer Software:** 3.8%
- **Facilities Services:** 3.4%
- **Law Practice:** 3.2%
- **Health, Wellness and Fitness:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Other:** 48.7%

---
## Alternatives

### Alternatives to Broadvoice

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### Alternatives to Vonage Business Communications

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- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3396 reviews)

---
## Top Discussions

### Broadvoice

No discussions available for this product.

### Vonage Business Communications

- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) — 2 comments
  > **Top comment:** "Vonage provide VOIP services."
- Title: [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) — 2 comments, 1 upvote
  > **Top comment:** "MMS (pictures) is now available. Unsure on sending docs via SMS."
- Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) — 1 comment
  > **Top comment:** "VOIP"
- Title: [the](https://www.g2.com/discussions/35935-the) — 1 comment, 1 upvote
  > **Top comment:** "hey"
- Title: [i would like to use as personal at home  contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) — 1 comment, 1 upvote
  > **Top comment:** "Thank you for your interest in Vonage Business services. Please visit our website at https://www.vonage.com/business/contact/ for more information.  If you..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/broadvoice-broadvoice-vs-vonage-business-communications)