# Broadvoice vs Crexendo Comparison --- ## AI Generated Summary - According to verified reviews, **Crexendo** stands out for its exceptional customer service, with users highlighting the responsiveness of their support team. One reviewer mentioned, "Customer Service is easy to get ahold of and very responsive," which is crucial for businesses needing reliable assistance. - G2 reviewers report that **Broadvoice** excels in ease of use, particularly for non-technical staff. Users appreciate the intuitive interface, with one stating, "I like that Broadvoice is easy to use," making it a solid choice for teams that may not be tech-savvy. - Reviewers mention that **Crexendo** offers valuable features like email recording and transcription of missed calls, which enhances productivity. A user noted, "The Crexendo phone system provides an email recording and transcription of a missed call straight to your inbox," showcasing its utility for busy professionals. - Users say that **Broadvoice** provides great flexibility with its mobile app, allowing seamless functionality between handsets and smartphones. One user expressed, "I love the flexibility of use between handset and smart phone app," which is beneficial for teams that work remotely or on the go. - According to recent feedback, **Crexendo** has a more robust feature set for conference calls, with users praising its capabilities. One reviewer highlighted, "The conference call features are very effective," indicating that it may be better suited for businesses that rely heavily on collaboration. - G2 reviewers report that **Broadvoice** has a strong focus on call handling services, with users appreciating the quality of phone calls. A user mentioned, "I really appreciate Broadvoice’s great customer service," which reflects the overall satisfaction with their communication tools. | | Broadvoice | Crexendo | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.9 out of 5 | | **Total Reviews** | 64 | 354 | | **Largest Market Segment** | Small-Business (58.7% of reviews) | Small-Business (79.1% of reviews) | | **Entry Level Price** | $10.00 1 User Per Month | No pricing available | --- ## Top Pros & Cons ### Broadvoice Pros: - Ease of Use (18 reviews) - Customer Support (13 reviews) Cons: - Lack of Intuitiveness (5 reviews) - Call Connectivity Issues (3 reviews) ### Crexendo Pros: - Customer Support (83 reviews) - Helpful (75 reviews) Cons: - Call Issues (7 reviews) - Complex Processes (6 reviews) --- ## Ratings Comparison | Rating | Broadvoice | Crexendo | |---|---|---| | **Meets Requirements** | 9.1 (55 reviews) | 9.8 (287 reviews) | | **Ease of Use** | 9.4 (57 reviews) | 9.6 (292 reviews) | | **Ease of Setup** | 9.0 (29 reviews) | 9.5 (250 reviews) | | **Ease of Admin** | 9.2 (24 reviews) | 9.5 (196 reviews) | | **Quality of Support** | 9.1 (55 reviews) | 9.7 (291 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (23 reviews) | 9.8 (200 reviews) | | **Product Direction (% positive)** | 9.2 (57 reviews) | 9.6 (283 reviews) | --- ## Pricing ### Broadvoice #### Entry-Level Pricing Plan: Metered (b-hive Seat) Price: $10.00 1 User Per Month Key Features: - Call Forwarding - Call Park - Find Me/Follow Me [Browse all 3 editions](https://www.g2.com/products/broadvoice-broadvoice/pricing) #### Free Trial No ### Crexendo #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Broadvoice** | N/A | N/A | | **Crexendo** | 9.2/10 | 88 | #### Channels | Feature | Broadvoice | Crexendo | |---|---|---| | **Multi-Channel Coverage** | Not enough data | 9.2 (69 reviews) | | **Open Listening** | Not enough data | 9.3 (69 reviews) | | **Physical Media** | Not enough data | Feature Not Available | #### Design | Feature | Broadvoice | Crexendo | |---|---|---| | **Communications Strategy Development** | Not enough data | 9.5 (70 reviews) | | **Create Content** | Not enough data | 8.8 (65 reviews) | | **Personalization** | Not enough data | 9.4 (77 reviews) | | **Inbound Identification** | Not enough data | 9.6 (79 reviews) | | **Regulatory Compliance** | Not enough data | 9.7 (74 reviews) | #### Generative AI | Feature | Broadvoice | Crexendo | |---|---|---| | **AI Text Generation** | Not enough data | 8.8 (30 reviews) | | **AI Text Summarization** | Not enough data | 8.8 (30 reviews) | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Broadvoice** | N/A | N/A | | **Crexendo** | N/A | N/A | #### Channels | Feature | Broadvoice | Crexendo | |---|---|---| | **Voice** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Web Chat** | Not enough data | Not enough data | | **Mobile SMS** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | #### Generative AI | Feature | Broadvoice | Crexendo | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Functions | Feature | Broadvoice | Crexendo | |---|---|---| | **Session Routing** | Not enough data | Not enough data | | **Session Queuing** | Not enough data | Not enough data | | **Concurrent Calling** | Not enough data | Not enough data | | **Speech Analytics** | Not enough data | Not enough data | | **Auto Dialer** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Inbound Screen Pop** | Not enough data | Not enough data | | **Persistent Data** | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | Broadvoice | Crexendo | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | #### Administrative | Feature | Broadvoice | Crexendo | |---|---|---| | **Session Summary Notes** | Not enough data | Not enough data | | **Administrator Access** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | | **Session Recording** | Not enough data | Not enough data | | **Agent Scheduling and Assignment** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Broadvoice** | N/A | N/A | | **Crexendo** | N/A | N/A | #### Platform | Feature | Broadvoice | Crexendo | |---|---|---| | **Omnichannel** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Back** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | #### Generative AI | Feature | Broadvoice | Crexendo | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Workforce Management | Feature | Broadvoice | Crexendo | |---|---|---| | **Call Monitoring** | Not enough data | Not enough data | | **Performance Evaluation** | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Broadvoice | Crexendo | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Broadvoice | Crexendo | |---|---|---| | **Call Recording** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Broadvoice** | N/A | N/A | | **Crexendo** | N/A | N/A | #### Basic Communication - Cloud PBX | Feature | Broadvoice | Crexendo | |---|---|---| | **Call Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Scalability** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Mobile Accessibility** | Not enough data | Not enough data | | **Accessibility** | Not enough data | Not enough data | #### Advanced Features - Cloud PBX | Feature | Broadvoice | Crexendo | |---|---|---| | **Security and Compliance** | Not enough data | Not enough data | | **Analytics and Reporting** | Not enough data | Not enough data | | **Support and Reliability** | Not enough data | Not enough data | | **Automated attendant** | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Broadvoice** | 8.5/10 | 53 | | **Crexendo** | 8.9/10 | 241 | #### Platform Basics - VoIP Providers | Feature | Broadvoice | Crexendo | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | 8.9 (43 reviews) | | **Call Management** | Not enough data | 9.7 (52 reviews) | | **Network monitoring** | Not enough data | Feature Not Available | | **Integrations** | Not enough data | 8.5 (41 reviews) | | **Virtual PBX** | Not enough data | 9.2 (34 reviews) | | **SIP trunking services** | Not enough data | 8.9 (35 reviews) | #### Basic Communication | Feature | Broadvoice | Crexendo | |---|---|---| | **Phone Calls** | 9.5 (52 reviews) | 9.9 (226 reviews) | | **Video Calls** | 7.6 (41 reviews) | 8.5 (147 reviews) | | **Instant Messaging** | 7.7 (44 reviews) | 8.8 (155 reviews) | | **Screen Sharing** | 7.9 (42 reviews) | 8.3 (137 reviews) | | **Conference Calls** | 8.5 (46 reviews) | 9.3 (163 reviews) | | **Desk-to-Desk Calls** | 9.1 (50 reviews) | 9.7 (195 reviews) | #### Agentic AI - VoIP Providers | Feature | Broadvoice | Crexendo | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (23 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (22 reviews) | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | #### Access | Feature | Broadvoice | Crexendo | |---|---|---| | **Software Pairing** | 8.2 (43 reviews) | 8.6 (133 reviews) | | **Browser Extension** | Feature Not Available | 8.8 (135 reviews) | | **Individual Download** | 8.3 (46 reviews) | Feature Not Available | #### Advanced Features | Feature | Broadvoice | Crexendo | |---|---|---| | **Hold Music** | 8.6 (47 reviews) | 9.1 (175 reviews) | | **Automated Attendants** | 8.6 (48 reviews) | 9.4 (191 reviews) | | **VOiP Number** | 9.5 (51 reviews) | 9.6 (194 reviews) | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Broadvoice** | N/A | N/A | | **Crexendo** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Broadvoice | Crexendo | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Broadvoice | Crexendo | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Broadvoice | Crexendo | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Broadvoice | Crexendo | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Broadvoice** | 9.6/10 | 26 | | **Crexendo** | 9.7/10 | 25 | #### Agentic AI - UCaaS Platforms | Feature | Broadvoice | Crexendo | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | Broadvoice | Crexendo | |---|---|---| | **Tenancy Flexibility** | 9.8 (25 reviews) | 10.0 (17 reviews) | | **Native VoIP** | 9.9 (25 reviews) | 10.0 (19 reviews) | | **CCaaS Option** | 9.4 (24 reviews) | 9.9 (17 reviews) | #### Features | Feature | Broadvoice | Crexendo | |---|---|---| | **Voicemail to Email** | 9.5 (25 reviews) | 10.0 (22 reviews) | | **Voicemail to SMS** | 9.7 (24 reviews) | 10.0 (18 reviews) | | **File Sharing** | 9.6 (24 reviews) | 9.1 (15 reviews) | | **Voice Conferencing** | 9.7 (24 reviews) | 9.5 (16 reviews) | | **Video Conferencing** | 9.5 (24 reviews) | 9.4 (14 reviews) | | **Conference Transcripts** | 9.7 (24 reviews) | 9.0 (13 reviews) | --- ## Categories **Shared Categories (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Contact Center Software](https://www.g2.com/categories/contact-center) **Unique to Broadvoice (2):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Unique to Crexendo (2):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) --- ## Reviewer Demographics ### By Company Size | Segment | Broadvoice | Crexendo | |---|---|---| | **Small-Business** | 58.7% | 79.1% | | **Mid-Market** | 27.0% | 20.6% | | **Enterprise** | 14.3% | 0.3% | ### By Industry #### Broadvoice - **Information Technology and Services:** 20.6% - **Hospital & Health Care:** 7.9% - **Construction:** 6.3% - **Financial Services:** 6.3% - **Health, Wellness and Fitness:** 4.8% - **Telecommunications:** 4.8% - **Legal Services:** 3.2% - **Government Administration:** 3.2% - **Food & Beverages:** 3.2% - **Oil & Energy:** 3.2% - **Other:** 36.5% #### Crexendo - **Non-Profit Organization Management:** 9.7% - **Construction:** 7.4% - **Hospital & Health Care:** 6.2% - **Automotive:** 4.1% - **Accounting:** 3.5% - **Legal Services:** 3.5% - **Financial Services:** 3.2% - **Government Administration:** 3.2% - **Utilities:** 2.9% - **Primary/Secondary Education:** 2.7% - **Other:** 53.4% --- ## Alternatives ### Alternatives to Broadvoice - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3580 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1402 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (636 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4192 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56479 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1610 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) ### Alternatives to Crexendo - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3580 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1402 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4192 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3385 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (931 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56479 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews) --- ## Top Discussions ### Broadvoice No discussions available for this product. ### Crexendo - Title: [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) — 2 comments > **Top comment:** "They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/broadvoice-broadvoice-vs-crexendo)