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Compare Broadly and Synup 
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At a Glance
Market Segments
Small-Business (91.5% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Broadly
Star Rating
(74)4.7 out of 5
Market Segments
Small-Business (91.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BroadlySynup
Star Rating
(318)4.5 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SynupSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Synup excels in Bulk Uploading with a score of 9.5, making it easier for businesses to manage large volumes of listings efficiently. In contrast, Broadly's capabilities in this area are not highlighted as strongly, which may affect users needing to upload multiple listings at once.
- Reviewers mention that Broadly shines in Customer Feedback with a score of 9.8, indicating a robust system for gathering and analyzing customer insights. Users on G2 note that Synup's score of 8.7 in this area may not provide the same depth of feedback analysis, which could be a drawback for businesses focused on customer engagement.
- G2 users highlight Broadly's superior Ease of Use with a score of 9.6, suggesting that new users find it more intuitive and user-friendly compared to Synup's score of 8.9. This difference can significantly impact the onboarding experience for teams.
- Reviewers say that Synup's Social Analytics features, including Competitor Analysis and Sentiment Analysis, score a perfect 10.0, indicating comprehensive tools for social media performance tracking. In contrast, Broadly does not offer the same level of detail in social analytics, which may limit users looking for in-depth insights.
- Users report that Broadly's Reputation Management features, scoring 9.0, are highly effective for monitoring and responding to customer reviews. Synup, with a slightly lower score of 9.0, may not provide the same level of proactive reputation management tools, which could be crucial for businesses in competitive markets.
- Reviewers mention that Broadly's Mobile Support is rated at 9.8, indicating a strong mobile experience for users on the go. Synup's score of 8.7 suggests that its mobile capabilities may not be as robust, potentially impacting users who rely on mobile access for their operations.
Pricing
Entry-Level Pricing
Broadly
No pricing availableSynup
No pricing availableFree Trial
Broadly
Free Trial is available
Synup
No trial information availableRatings
Meets Requirements
9.4
57
9.0
255
Ease of Use
9.6
58
8.9
259
Ease of Setup
9.3
41
8.9
188
Ease of Admin
9.3
41
8.8
147
Quality of Support
9.6
56
9.2
252
Has the product been a good partner in doing business?
9.4
41
8.9
148
Product Direction (% positive)
9.2
55
9.2
247
Features by Category
Social Analytics
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
30
Not enough data
10.0(won by default)
30
Not enough data
10.0(won by default)
31
Not enough data
9.8(won by default)
32
Reports & Dashboards
Not enough data
9.9(won by default)
31
Not enough data
9.9(won by default)
32
Not enough data
10.0(won by default)
31
Not enough data
10.0(won by default)
30
Agentic AI - Social Media Analytics
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Business Tools
Not enough data
9.6
53
Not enough data
9.8
50
Not enough data
9.8
48
Not enough data
9.8
54
Not enough data
9.8
54
Customer Tools
Not enough data
9.9
57
Not enough data
9.9
53
Not enough data
9.8
54
Not enough data
9.8
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
Not enough data
8.9
141
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
8.9
144
|
Verified
Not enough data
9.0
149
|
Verified
Performance
Not enough data
9.0
152
|
Verified
Not enough data
8.9
154
|
Verified
Local Search Optimization
Not enough data
9.0
104
|
Verified
Not enough data
9.4
116
|
Verified
Not enough data
9.1
117
|
Verified
Not enough data
9.1
115
|
Verified
Not enough data
8.9
105
|
Verified
Not enough data
9.0
119
|
Verified
Content & Collaboration
Not enough data
9.9
61
Not enough data
9.9
59
Not enough data
9.9
59
Not enough data
9.9
59
Not enough data
9.9
59
Not enough data
9.9
59
Social Management
Not enough data
9.9
63
Not enough data
9.9
62
Not enough data
9.9
60
Not enough data
9.9
61
Not enough data
9.8
61
Not enough data
9.9
61
Not enough data
9.8
32
Agentic AI - Social Media Management
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Visual UGC
Not enough data
9.8
41
Not enough data
9.7
42
Not enough data
9.7
42
Not enough data
9.8
41
Integrations
Not enough data
9.6
40
Not enough data
9.7
43
Not enough data
10.0
42
Not enough data
9.7
41
Support
Not enough data
9.8
42
Not enough data
9.8
42
Performance
Not enough data
9.8
40
Not enough data
9.5
43
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.8
31
|
Verified
8.9
127
|
Verified
Feature Not Available
8.8
108
9.5
25
|
Verified
8.8
110
|
Verified
Reporting
Feature Not Available
8.6
97
Not enough data
8.8
104
|
Verified
9.3
34
|
Verified
8.9
129
|
Verified
Media Monitoring
Not enough data
8.7
113
|
Verified
9.3
23
8.6
114
|
Verified
Feature Not Available
Feature Not Available
In-House Management
9.3
23
|
Verified
Feature Not Available
9.6
19
8.8
100
Generative AI
Not enough data
9.1
55
Agentic AI - Online Reputation Management
Not enough data
9.4
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.8
8
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Broadly and Synup are categorized as Online Reputation Management
Unique Categories
Broadly has no unique categories
Reviews
Reviewers' Company Size
Broadly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
28.2%
Consumer Services
16.9%
Automotive
11.3%
Retail
4.2%
Mechanical or Industrial Engineering
4.2%
Other
35.2%
Marketing and Advertising
38.9%
Financial Services
5.5%
Retail
4.8%
Information Technology and Services
3.2%
Health, Wellness and Fitness
3.2%
Other
44.4%
Discussions
Do you integrate with Quickbooks Online & Quickbooks for Desktop?
1 Comment
Official Response from Broadly
Yes, we integrate with both! Read more
How many clicks does my customer have to make in order to write a review?
1 Comment
Official Response from Broadly
One click to a review. Our system recognizes where your customer is logged into, and we send them there. This makes it as easy as possible for them to write...Read more
Do you have to sign a contract to use Broadly?
1 Comment
Official Response from Broadly
Absolutely not, we do not lock you into a contract so that you're completely comfortable.Read more
Is this better than BirdEye as far as features go
2 Comments
AR
Jay,
I may be biased here since I'm the founder of Synup.
While Birdeye has their strengths, I believe that we shine in other aspects including our...Read more
How do you user Synup most? With Dashboard access or as a One-Time submission service?
2 Comments
JC
BothRead more
Synup has no more discussions with answers
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