# Broadly, Listen360 vs ReviewTrackers Comparison

| | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 75 | 46 | 161 | 
| **Largest Market Segment** | Small-Business (91.5% of reviews) | Mid-Market (46.5% of reviews) | Mid-Market (44.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | Starting at $89.00 1 Location Per Month | 

---
## Top Pros & Cons

### Broadly


Cons:
- Poor Customer Support (1 reviews)

### Listen360

Pros:
- Customer Support (1 reviews)
- Data Management (1 reviews)


### ReviewTrackers

**Not enough data**

---
## Ratings Comparison
| Rating | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
  | **Meets Requirements** | 9.4 (57 reviews) | 9.1 (32 reviews) | 9.0 (141 reviews) | 
  | **Ease of Use** | 9.6 (58 reviews) | 9.4 (32 reviews) | 9.4 (143 reviews) | 
  | **Ease of Setup** | 9.3 (41 reviews) | 8.9 (19 reviews) | 9.3 (103 reviews) | 
  | **Ease of Admin** | 9.3 (41 reviews) | 9.3 (17 reviews) | 9.4 (104 reviews) | 
  | **Quality of Support** | 9.6 (56 reviews) | 9.3 (28 reviews) | 9.7 (135 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (41 reviews) | 9.6 (19 reviews) | 9.6 (101 reviews) | 
  | **Product Direction (% positive)** | 9.2 (55 reviews) | 9.2 (29 reviews) | 9.1 (142 reviews) | 

---
## Pricing

### Broadly

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Listen360

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ReviewTrackers

#### Entry-Level Pricing

Plan: Customizable Reputation Management Experience

Price: Starting at $89.00 1 Location Per Month

Description: Contact us to learn more about how ReviewTrackers can partner with your business to drive growth and success. 

Key Features:
- Track All Major Review Websites on 100+ sites
- Location Leaderboard
- Competitor Reporting

[Learn more about ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Broadly** | N/A | N/A |
| **Listen360** | N/A | N/A |
| **ReviewTrackers** | 9.1/10 | 12 |

#### Listing Management

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Network Directory** | Not enough data | Not enough data | 8.3 (8 reviews) ✓ Verified | 
| **Data Aggregators** | Not enough data | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **Duplicate Monitoring** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Optimization** | Not enough data | Not enough data | 9.3 (9 reviews) | 

#### Performance

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Real-Time Updates** | Not enough data | Not enough data | 9.6 (9 reviews) ✓ Verified | 
| **Analytics** | Not enough data | Not enough data | 9.8 (10 reviews) ✓ Verified | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Broadly** | N/A | N/A |
| **Listen360** | N/A | N/A |
| **ReviewTrackers** | 8.6/10 | 10 |

#### Feedback Management

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 7.7 (5 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.9 (9 reviews) | 

#### Feedback Analysis

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 7.5 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 7.0 (5 reviews) | 

#### Feedback Sources

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 9.8 (9 reviews) | 
| **Surveys** | Not enough data | Not enough data | 9.8 (7 reviews) | 
| **Social Media** | Not enough data | Not enough data | 9.3 (7 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 9.8 (8 reviews) | 

#### Generative AI

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Broadly** | N/A | N/A |
| **Listen360** | 9.1/10 | 19 |
| **ReviewTrackers** | N/A | N/A |

#### Generative AI

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Survey Management

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.1 (15 reviews) | Not enough data | 
| **Survey Deployment** | Not enough data | 9.2 (14 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | Not enough data | 9.3 (18 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | Not enough data | 8.6 (15 reviews) | Not enough data | 

#### Process Management

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | 9.0 (16 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | Not enough data | 9.4 (16 reviews) | Not enough data | 
| **Real-Time Analysis** | Not enough data | 9.2 (15 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | Not enough data | 9.0 (15 reviews) | Not enough data | 

#### System Management

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Security** | Not enough data | Feature Not Available | Not enough data | 
| **System Monitoring** | Not enough data | Feature Not Available | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Broadly** | 9.5/10 | 41 |
| **Listen360** | 8.5/10 | 21 |
| **ReviewTrackers** | 8.6/10 | 53 |

#### Consumer Intelligence

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Customer Feedback** | 9.8 (31 reviews) ✓ Verified | 9.3 (20 reviews) ✓ Verified | 9.3 (42 reviews) ✓ Verified | 
| **Competitive Intelligence** | Feature Not Available | Feature Not Available | 8.0 (35 reviews) | 
| **Sentiment Analysis** | 9.5 (25 reviews) ✓ Verified | 8.8 (19 reviews) ✓ Verified | 8.1 (36 reviews) ✓ Verified | 

#### Reporting

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Corporate Reporting** | Not enough data | 8.1 (12 reviews) | 8.5 (28 reviews) ✓ Verified | 
| **Dashboard** | 9.3 (34 reviews) ✓ Verified | 8.9 (19 reviews) ✓ Verified | 9.4 (48 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.1 (7 reviews) | 9.1 (35 reviews) ✓ Verified | 
| **Social Media Management** | 9.3 (23 reviews) | 7.1 (7 reviews) | 8.6 (28 reviews) | 
| **Digital Media Monitoring** | Feature Not Available | Feature Not Available | 8.1 (30 reviews) | 

#### In-House Management

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Employee Performance** | 9.3 (23 reviews) ✓ Verified | 8.8 (15 reviews) ✓ Verified | Feature Not Available | 
| **Team Workflow** | 9.6 (19 reviews) | 8.8 (11 reviews) ✓ Verified | 8.0 (27 reviews) ✓ Verified | 

#### Generative AI

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Broadly** | N/A | N/A |
| **Listen360** | N/A | N/A |
| **ReviewTrackers** | N/A | N/A |

#### Platform

| Feature | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)


**Unique to Listen360 (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to ReviewTrackers (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Broadly | Listen360 | ReviewTrackers | 
|---|---|---|---|
| **Small-Business** | 91.5% | 39.5% | 35.0% | 
| **Mid-Market** | 8.5% | 46.5% | 44.4% | 
| **Enterprise** | 0% | 14.0% | 20.6% | 

### By Industry

#### Broadly

- **Construction:** 28.2%
- **Consumer Services:** 16.9%
- **Automotive:** 11.3%
- **Retail:** 4.2%
- **Mechanical or Industrial Engineering:** 4.2%
- **Facilities Services:** 4.2%
- **Accounting:** 2.8%
- **Marketing and Advertising:** 2.8%
- **Entertainment:** 2.8%
- **Hospital & Health Care:** 2.8%
- **Other:** 19.7%

#### Listen360

- **Real Estate:** 14.0%
- **Hospital & Health Care:** 14.0%
- **Health, Wellness and Fitness:** 14.0%
- **Consumer Services:** 11.6%
- **Retail:** 4.7%
- **Non-Profit Organization Management:** 4.7%
- **Computer Software:** 4.7%
- **Education Management:** 4.7%
- **Accounting:** 2.3%
- **Automotive:** 2.3%
- **Other:** 23.3%

#### ReviewTrackers

- **Marketing and Advertising:** 16.9%
- **Hospitality:** 10.0%
- **Automotive:** 9.4%
- **Restaurants:** 7.5%
- **Internet:** 5.0%
- **Hospital & Health Care:** 4.4%
- **Consumer Services:** 4.4%
- **Real Estate:** 4.4%
- **Food & Beverages:** 4.4%
- **Financial Services:** 3.8%
- **Other:** 30.0%

---
## Alternatives

### Alternatives to Broadly

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (416 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (642 reviews)
- [Grade.us](https://www.g2.com/products/grade-us/reviews) — 4.6/5 stars (144 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1995 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Trustpilot](https://www.g2.com/products/trustpilot/reviews) — 3.4/5 stars (257 reviews)

### Alternatives to Listen360

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (642 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5513 reviews)

### Alternatives to ReviewTrackers

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [Grade.us](https://www.g2.com/products/grade-us/reviews) — 4.6/5 stars (144 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (525 reviews)
- [Reputology](https://www.g2.com/products/reputology/reviews) — 4.7/5 stars (44 reviews)
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (416 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (642 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4044 reviews)

---
## Top Discussions

### Broadly

- Title: [How can I track my progress?](https://www.g2.com/discussions/how-can-i-track-my-progress) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Broadly sends you a Weekly Report that recaps your week's results. Think of this as a weekly temperature check of your customer interactions.  We'll tell you..."
- Title: [How often should I use Broadly?](https://www.g2.com/discussions/how-often-should-i-use-broadly) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Use Broadly after every service (or sale). Reviews are a response to an emotional experience. Timely follow-up will maximize your chances of getting great..."
- Title: [How do I use Broadly?](https://www.g2.com/discussions/how-do-i-use-broadly) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Simply provide Broadly with your customer names and email addresses and we'll take care of the rest! Think of Broadly as a receipt for your customers; we..."
- Title: [How does Broadly work?](https://www.g2.com/discussions/how-does-broadly-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Broadly sends a feedback request email to your customers after you've completed a service (or a sale). Broadly prompts your happy customers to share their..."
- Title: [What is SEO and why is it important?](https://www.g2.com/discussions/what-is-seo-and-why-is-it-important) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "SEO stands for "Search Engine Optimization" and it’s the process of helping search engines (like Google) select your business when a potential customer..."

### Listen360

- Title: [How does Listen 360 work?](https://www.g2.com/discussions/how-does-listen-360-work) — 1 comment
  > **Top comment:** "Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded.
Ridiculous and STUPID..."
- Title: [How long does it take to get up and running on Listen360?](https://www.g2.com/discussions/how-long-does-it-take-to-get-up-in-running-on-listen360) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization."
- Title: [Which applications does Listen360 integrate with?](https://www.g2.com/discussions/which-applications-does-listen360-integrate-with) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Listen360 can integrate into any back-office system and has custom integrations with the following applications:
Salesforce, MINDBODY, ABC Financial, Club..."

### ReviewTrackers

- Title: ["Best current location and operation system"](https://www.g2.com/discussions/30277-best-current-location-and-operation-system) — 1 comment, 1 upvote
  > **Top comment:** "thanks for everything"
- Title: [How secure is ReviewTrackers?](https://www.g2.com/discussions/2833-how-secure-is-reviewtrackers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "In addition to ReviewTrackers forcing HTTPS using a 256 bit SSL to encrypt all connections to our backend, we also regularly audit the details of our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/broadly-vs-listen360-vs-reviewtrackers)