Compare Broadly and Listen360 
At a Glance
Market Segments
Small-Business (91.5% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Broadly
Star Rating
(75)4.7 out of 5
Market Segments
Small-Business (91.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BroadlyListen360
Star Rating
(45)4.5 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Listen360Broadly vs Listen360
When assessing the two solutions, reviewers found Broadly easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Listen360 overall.
- Reviewers felt that Broadly meets the needs of their business better than Listen360.
- When comparing quality of ongoing product support, reviewers felt that Broadly is the preferred option.
- When assessing product direction, Broadly and Listen360 received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Broadly
No pricing availableListen360
No pricing availableFree Trial
Broadly
Free Trial is available
Listen360
No trial information availableRatings
Meets Requirements
9.4
57
9.1
31
Ease of Use
9.6
58
9.4
31
Ease of Setup
9.3
41
8.8
18
Ease of Admin
9.3
41
9.3
16
Quality of Support
9.6
56
9.3
27
Has the product been a good partner in doing business?
9.4
41
9.6
18
Product Direction (% positive)
9.2
55
9.2
28
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.1
15
Not enough data
9.2
14
|
Verified
Not enough data
9.2
17
|
Verified
Not enough data
8.6
15
Process Management
Not enough data
8.9
15
|
Verified
Not enough data
9.4
16
Not enough data
9.2
15
|
Verified
Not enough data
8.9
14
System Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Consumer Intelligence
9.8
31
|
Verified
9.3
20
|
Verified
Feature Not Available
Feature Not Available
9.5
25
|
Verified
8.8
19
|
Verified
Reporting
Feature Not Available
Feature Not Available
Not enough data
8.1
12
9.3
34
|
Verified
8.9
19
|
Verified
Media Monitoring
Not enough data
8.1
7
9.3
23
7.1
7
Feature Not Available
Feature Not Available
In-House Management
9.3
23
|
Verified
8.8
15
|
Verified
9.6
19
8.8
11
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Broadly and Listen360 are categorized as Online Reputation Management
Unique Categories
Broadly has no unique categories
Listen360 is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Broadly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Listen360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
28.2%
Consumer Services
16.9%
Automotive
11.3%
Retail
4.2%
Mechanical or Industrial Engineering
4.2%
Other
35.2%
Real Estate
14.3%
Hospital & Health Care
14.3%
Health, Wellness and Fitness
14.3%
Consumer Services
9.5%
Retail
4.8%
Other
42.9%
Discussions
How can I track my progress?
1 Comment
Official Response from Broadly
Broadly sends you a Weekly Report that recaps your week's results. Think of this as a weekly temperature check of your customer interactions. We'll tell you...Read more
How often should I use Broadly?
1 Comment
Official Response from Broadly
Use Broadly after every service (or sale). Reviews are a response to an emotional experience. Timely follow-up will maximize your chances of getting great...Read more
How do I use Broadly?
1 Comment
Official Response from Broadly
Simply provide Broadly with your customer names and email addresses and we'll take care of the rest! Think of Broadly as a receipt for your customers; we...Read more
How does Listen 360 work?
1 Comment
SD
Businesses send the survey to customers and customers click the rating 1-10 and without submitting that rating is recorded.
Ridiculous and STUPID...Read more
How long does it take to get up and running on Listen360?
1 Comment
Official Response from Listen360
Listen360 can be fully implemented as quickly as one day to several weeks depending on your needs and customization.Read more
Which applications does Listen360 integrate with?
1 Comment
Official Response from Listen360
Listen360 can integrate into any back-office system and has custom integrations with the following applications:
Salesforce, MINDBODY, ABC Financial, Club...Read more
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