# Brivo vs Kastle Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kastle excels in user support, with many users highlighting the **professionalism** and **responsiveness** of the support team. Users appreciate the **ease of communication** when submitting requests, making it a reliable choice for those who prioritize customer service.
- **According to verified reviews** , Brivo stands out for its **cloud-based system** , which allows users to control and monitor their security remotely. This feature has been described as a significant **time-saver** for many, especially those managing multiple locations.
- **Users say** that Brivo's installation process is notably straightforward, with many praising its **user-friendly interface** and the ability to manage settings easily from anywhere. This ease of setup is a key advantage for small businesses looking for efficient solutions.
- **Reviewers mention** that while Kastle's software is user-friendly, it sometimes lacks the **customization options** that larger organizations may require. This can be a drawback for users with specific workflow needs, as they may find it challenging to tailor the software to their operations.
- **G2 reviewers highlight** that Brivo's integration capabilities are a strong point, with users noting its ability to **easily integrate with property management systems**. This feature is particularly beneficial for businesses that rely on seamless connectivity between different software tools.
- **According to recent feedback** , Kastle's help center is well-regarded, providing users with a wealth of resources. However, some users feel that the **overall product direction** could be improved, indicating a desire for more innovative features in future updates.



| | Brivo | Kastle | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 35 | 171 | 
| **Largest Market Segment** | Small-Business (57.1% of reviews) | Mid-Market (50.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Brivo

Pros:
- Cloud Technology (2 reviews)
- Customer Support (2 reviews)

Cons:
- Internet Dependency (1 reviews)
- Slow Performance (1 reviews)

### Kastle

Pros:
- Ease of Use (56 reviews)
- Customer Support (54 reviews)

Cons:
- Poor Customer Support (22 reviews)
- Access Issues (16 reviews)

---
## Ratings Comparison
| Rating | Brivo | Kastle | 
|---|---|---|
  | **Meets Requirements** | 9.4 (32 reviews) | 9.2 (152 reviews) | 
  | **Ease of Use** | 9.4 (33 reviews) | 9.1 (160 reviews) | 
  | **Ease of Setup** | 9.5 (26 reviews) | 9.0 (136 reviews) | 
  | **Ease of Admin** | 9.4 (26 reviews) | 9.1 (112 reviews) | 
  | **Quality of Support** | 8.6 (27 reviews) | 9.2 (149 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (26 reviews) | 9.3 (111 reviews) | 
  | **Product Direction (% positive)** | 8.5 (31 reviews) | 8.9 (157 reviews) | 

---
## Pricing

### Brivo

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Kastle

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **Brivo** | N/A | N/A |
| **Kastle** | 7.1/10 | 94 |

#### Platform Basics

| Feature | Brivo | Kastle | 
|---|---|---|
| **Visitor Check-In** | Not enough data | 8.0 (87 reviews) | 
| **Mail Management** | Not enough data | Feature Not Available | 
| **Visitor Database** | Not enough data | 7.0 (49 reviews) | 
| **Reports & Analytics** | Not enough data | 7.3 (49 reviews) | 
| **Blacklist Screenings** | Not enough data | 6.6 (48 reviews) | 
| **Badge Issuance** | Not enough data | 6.6 (48 reviews) | 
| **Automation** | Not enough data | 7.3 (48 reviews) | 

#### Platform Data

| Feature | Brivo | Kastle | 
|---|---|---|
| **Automation** | Not enough data | 7.5 (87 reviews) | 
| **Analytics** | Not enough data | 7.9 (87 reviews) | 
| **Visitor Logs** | Not enough data | 8.0 (88 reviews) | 
| **Dashboard** | Not enough data | 8.1 (87 reviews) | 

#### Platform Interoperability

| Feature | Brivo | Kastle | 
|---|---|---|
| **Notifications** | Not enough data | 7.7 (87 reviews) | 
| **Hardware** | Not enough data | 7.5 (86 reviews) | 

#### Platform Additional Functionality

| Feature | Brivo | Kastle | 
|---|---|---|
| **Integration** | Not enough data | 7.5 (86 reviews) | 

#### Additional Functionality - Visitor Management

| Feature | Brivo | Kastle | 
|---|---|---|
| **NDA & Contract Signing** | Not enough data | 5.7 (45 reviews) | 
| **Integrations with Relevant Software** | Not enough data | 5.5 (45 reviews) | 
| **Hardware Integration** | Not enough data | 6.2 (45 reviews) | 
| **Multi-lingual Support** | Not enough data | 6.1 (45 reviews) | 

#### Agentic AI - Visitor Management

| Feature | Brivo | Kastle | 
|---|---|---|
| **Decision Making** | Not enough data | 4.8 (27 reviews) | 

### Video Surveillance

| Product | Score | Reviews |
|---|---|---|
| **Brivo** | 9.1/10 | 14 |
| **Kastle** | 8.5/10 | 83 |

#### Setup

| Feature | Brivo | Kastle | 
|---|---|---|
| **Turnkey** | 8.9 (14 reviews) | 8.1 (76 reviews) | 
| **Compatibility** | 8.9 (14 reviews) | 8.5 (74 reviews) | 
| **Integrations** | 9.3 (14 reviews) | 8.3 (76 reviews) | 
| **Load Balancing** | 8.9 (11 reviews) | 8.0 (71 reviews) | 

#### Access

| Feature | Brivo | Kastle | 
|---|---|---|
| **Storage** | 8.9 (11 reviews) | 8.2 (69 reviews) | 
| **Alerts** | 8.7 (14 reviews) | 8.3 (70 reviews) | 
| **Video Access** | 8.6 (11 reviews) | 8.4 (69 reviews) | 
| **Security** | 9.5 (14 reviews) | 8.7 (71 reviews) | 
| **Dashboard** | 9.0 (14 reviews) | 8.5 (71 reviews) | 
| **Analytics** | 8.5 (14 reviews) | 8.1 (70 reviews) | 
| **Collaboration** | 8.7 (13 reviews) | 8.4 (69 reviews) | 

#### Video Intelligence

| Feature | Brivo | Kastle | 
|---|---|---|
| **AI-Based Search** | 8.0 (11 reviews) | 7.7 (69 reviews) | 
| **Object Detection** | 8.3 (11 reviews) | 8.0 (69 reviews) | 
| **Workflow** | 8.6 (11 reviews) | 8.0 (70 reviews) | 

---
## Categories
**Shared Categories (2):** [Physical Security Software](https://www.g2.com/categories/physical-security), [Video Surveillance Software](https://www.g2.com/categories/video-surveillance)


**Unique to Kastle (1):** [Visitor Management Software](https://www.g2.com/categories/visitor-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Brivo | Kastle | 
|---|---|---|
| **Small-Business** | 57.1% | 39.9% | 
| **Mid-Market** | 34.3% | 50.9% | 
| **Enterprise** | 8.6% | 9.2% | 

### By Industry

#### Brivo

- **Security and Investigations:** 17.1%
- **Information Technology and Services:** 14.3%
- **Telecommunications:** 8.6%
- **Computer & Network Security:** 5.7%
- **Facilities Services:** 5.7%
- **Business Supplies and Equipment:** 2.9%
- **Civil Engineering:** 2.9%
- **Commercial Real Estate:** 2.9%
- **Computer Networking:** 2.9%
- **Computer Software:** 2.9%
- **Other:** 34.3%

#### Kastle

- **Commercial Real Estate:** 22.4%
- **Real Estate:** 9.3%
- **Non-Profit Organization Management:** 8.1%
- **Law Practice:** 3.7%
- **Oil & Energy:** 3.7%
- **Accounting:** 3.7%
- **Construction:** 3.1%
- **Financial Services:** 3.1%
- **Hospital & Health Care:** 3.1%
- **Legal Services:** 2.5%
- **Other:** 37.3%

---
## Alternatives

### Alternatives to Brivo

- [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) — 4.6/5 stars (609 reviews)
- [Verkada](https://www.g2.com/products/verkada/reviews) — 4.7/5 stars (139 reviews)
- [FacilityOS](https://www.g2.com/products/facilityos/reviews) — 4.7/5 stars (263 reviews)
- [Coram AI](https://www.g2.com/products/coram-ai/reviews) — 4.9/5 stars (184 reviews)
- [Resolver](https://www.g2.com/products/resolver/reviews) — 4.3/5 stars (178 reviews)
- [Genea Security](https://www.g2.com/products/genea-security/reviews) — 4.3/5 stars (99 reviews)
- [Avigilon Alta](https://www.g2.com/products/avigilon-alta/reviews) — 4.6/5 stars (34 reviews)
- [Spot AI](https://www.g2.com/products/spot-ai/reviews) — 4.8/5 stars (74 reviews)
- [Solink](https://www.g2.com/products/solink/reviews) — 4.7/5 stars (118 reviews)
- [Alarm.com for Business](https://www.g2.com/products/alarm-com-for-business/reviews) — 4.5/5 stars (24 reviews)

### Alternatives to Kastle

- [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) — 4.6/5 stars (609 reviews)
- [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) — 4.7/5 stars (436 reviews)
- [The Receptionist](https://www.g2.com/products/the-receptionist/reviews) — 4.8/5 stars (432 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56351 reviews)
- [Tactic](https://www.g2.com/products/tactic/reviews) — 4.6/5 stars (554 reviews)
- [VAMS](https://www.g2.com/products/vams/reviews) — 4.7/5 stars (409 reviews)
- [FacilityOS](https://www.g2.com/products/facilityos/reviews) — 4.7/5 stars (263 reviews)
- [Skedda](https://www.g2.com/products/skedda/reviews) — 4.8/5 stars (281 reviews)
- [Joan](https://www.g2.com/products/joan/reviews) — 4.5/5 stars (257 reviews)
- [Wayleadr](https://www.g2.com/products/wayleadr/reviews) — 4.9/5 stars (251 reviews)

---
## Top Discussions

### Brivo

- Title: [What is brivo security?](https://www.g2.com/discussions/what-is-brivo-security) — 1 comment
  > **Top comment:** "Brivo is a cloud based access control system that uses hardwired readers to allow or restrict people from entering certain doors, elevators, etc."
- Title: [Are there are plans to have the API for SAML feature added to the software right off the bat?](https://www.g2.com/discussions/29497-are-there-are-plans-to-have-the-api-for-saml-feature-added-to-the-software-right-off-the-bat) — 1 comment
  > **Top comment:** "Hi Randy -  There is a small subscription cost for the API which does require an activation process by your Brivo Reseller.  Sounds like we need to make sure..."

### Kastle

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/brivo-vs-kastle)