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At a Glance
Market Segments
Mid-Market (57.9% of reviews)
Small-Business (78.4% of reviews)
Entry-Level Pricing
Starting at $135.00 15 Users Per Month
Free
Brightmetrics
Star Rating
(130)4.9 out of 5
Market Segments
Mid-Market (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $135.00 15 Users Per Month
Browse all 5 pricing plansWhatagraph
Star Rating
(277)4.5 out of 5
Market Segments
Small-Business (78.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatagraph's "Reports Interface" is rated at 8.9, but reviewers mention that Brightmetrics excels with a score of 9.2, highlighting its more intuitive design and ease of navigation.
- Reviewers mention that Brightmetrics offers superior "Quality of Support" with a score of 9.8 compared to Whatagraph's 8.9, indicating that users find Brightmetrics' customer service more responsive and helpful.
- G2 users note that Brightmetrics shines in "Real-Time Updating" with a score of 9.3, while Whatagraph's score of 8.3 suggests that users experience delays in data refreshes, impacting timely decision-making.
- Users on G2 report that Whatagraph's "Ease of Setup" is rated at 8.1, which is lower than Brightmetrics' 9.3, indicating that users find Brightmetrics easier to implement and configure for their needs.
- Reviewers mention that Brightmetrics' "Dashboards" score of 9.6 is significantly higher than Whatagraph's 8.8, with users appreciating the customizable options and visual appeal of Brightmetrics' dashboard features.
- Users say that Whatagraph's "Generative AI" features, such as "AI Text Generation" and "AI Text Summarization," score 8.1 and 8.3 respectively, while Brightmetrics outperforms with scores of 9.1 and 9.2, showcasing its advanced capabilities in automating report generation.
Pricing
Entry-Level Pricing
Brightmetrics
Genesys
Starting at $135.00
15 Users Per Month
Brightmetrics Historical Analytics for Genesys offers performance insights, with optional Real-Time Analytics for up-to-the-moment data.
- Minimum 15 agents required.
- Starting at $9/Month per user or $1620/year for 15+ users.
Whatagraph
Free
Free
Experience the new way of marketing intelligence with your essential channels.
- 5 credits
- Essential integrations
- Pre-made templates & data transformations
Free Trial
Brightmetrics
Free Trial is available
Whatagraph
No trial information availableRatings
Meets Requirements
9.5
85
8.7
187
Ease of Use
9.3
87
8.9
189
Ease of Setup
9.3
56
8.3
114
Ease of Admin
9.4
60
8.6
109
Quality of Support
9.8
82
8.9
184
Has the product been a good partner in doing business?
9.6
63
8.7
107
Product Direction (% positive)
9.6
81
9.0
160
Features by Category
Reports
9.2
58
8.9
93
9.1
49
8.2
29
9.4
54
9.0
95
9.1
37
Feature Not Available
9.6
61
8.8
93
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
9.2
58
8.9
93
9.1
49
8.2
29
9.4
54
9.0
95
9.1
37
Feature Not Available
9.6
61
8.8
93
Reports
9.1
47
8.8
36
9.2
44
9.0
33
8.9
37
8.7
30
Generative AI
8.8
17
8.3
11
8.9
17
8.5
11
Visualization
9.3
43
8.8
36
9.0
31
Feature Not Available
9.5
46
8.6
35
9.1
40
8.9
30
Data Updates
8.9
38
8.3
30
9.2
44
8.4
31
Collaboration
9.1
41
8.9
31
8.8
31
8.3
29
8.9
30
Feature Not Available
Data Updates
9.4
43
8.6
71
9.3
56
8.8
82
9.3
53
8.6
82
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
8.9
73
Not enough data
9.2
83
Not enough data
Feature Not Available
Not enough data
8.9
73
Not enough data
Feature Not Available
Not enough data
8.5
67
Campaign Activity
Not enough data
8.8
81
Not enough data
9.4
86
Not enough data
Feature Not Available
Not enough data
9.0
83
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Brightmetrics and Whatagraph are categorized as Data Visualization
Unique Categories
Brightmetrics is categorized as Genesys AppFoundry Marketplace
Whatagraph is categorized as Marketing Analytics
Reviews
Reviewers' Company Size
Brightmetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatagraph
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
15.1%
Medical Practice
8.7%
Banking
7.9%
Consumer Services
6.3%
Automotive
5.6%
Other
56.3%
Marketing and Advertising
67.6%
Information Technology and Services
2.3%
Public Relations and Communications
1.9%
Online Media
1.9%
Market Research
1.9%
Other
24.3%
Discussions
What is Brightmetrics used for?
2 Comments
MT
We use it at my office for multiple purposes - to monitor who is answering calls and who isn't. We use it to verify who the patient spoke to if they call...Read more
What do you like most about Brightmetrics for call analytics, and what could be improved?
1 Comment
SS
<p>When we used it, the advanced reporting capabiltiies that it gave us beyond what was offered in our on-prem voip system, was a total game-changer for how...Read more
Brightmetrics has no more discussions with answers
How many integrations does Whatagraph support?
3 Comments
SB
Currently around 30, but they are adding new ones each monthRead more
How much does Whatagraph cost?
3 Comments
Official Response from Whatagraph
Paid Whatagraph plans can be purchased on monthly or yearly recurring payments. Yearly subscription also makes you eligible to 16% off! You can also upgrade...Read more
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