Compare Brightmetrics and Infogram 
At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
Starting at $135.00 15 Users Per Month
No pricing available
Brightmetrics
Star Rating
(131)4.9 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $135.00 15 Users Per Month
Browse all 5 pricing plansInfogram
Star Rating
(183)4.7 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InfogramBrightmetrics vs Infogram
When assessing the two solutions, reviewers found Infogram easier to use and set up. However, Brightmetrics is easier to administer. Reviewers also preferred doing business with Brightmetrics overall.
- Reviewers felt that Brightmetrics meets the needs of their business better than Infogram.
- When comparing quality of ongoing product support, reviewers felt that Brightmetrics is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Brightmetrics over Infogram.
Pricing
Entry-Level Pricing
Brightmetrics
Genesys
Starting at $135.00
15 Users Per Month
Brightmetrics Historical Analytics for Genesys offers performance insights, with optional Real-Time Analytics for up-to-the-moment data.
- Minimum 15 agents required.
- Starting at $9/Month per user or $1620/year for 15+ users.
Infogram
No pricing availableFree Trial
Brightmetrics
Free Trial is available
Infogram
Free Trial is available
Ratings
Meets Requirements
9.5
86
8.8
154
Ease of Use
9.2
88
9.5
155
Ease of Setup
9.2
57
9.3
45
Ease of Admin
9.4
60
9.2
40
Quality of Support
9.7
83
9.1
112
Has the product been a good partner in doing business?
9.6
63
9.0
28
Product Direction (% positive)
9.6
82
9.1
153
Features by Category
Reports
9.1
59
9.1
49
9.1
49
8.2
37
9.4
54
9.3
58
9.1
37
8.7
36
9.6
62
8.7
47
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
9.1
59
9.1
49
9.1
49
8.2
37
9.4
54
9.3
58
9.1
37
8.7
36
9.6
62
8.7
47
Reports
9.0
48
8.3
18
9.2
44
8.2
18
8.9
37
8.4
15
Generative AI
8.8
17
Not enough data
8.9
17
Not enough data
Visualization
9.3
43
9.4
21
9.0
31
8.6
16
9.5
47
9.2
17
9.1
40
9.3
19
Data Updates
8.9
38
8.9
15
9.3
45
8.9
17
Collaboration
9.1
41
8.5
19
8.8
31
8.8
15
8.9
30
8.9
19
Data Updates
9.4
43
8.1
29
9.4
57
8.5
35
9.3
53
7.4
26
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Brightmetrics and Infogram are categorized as Data Visualization
Unique Categories
Brightmetrics is categorized as Genesys AppFoundry Marketplace
Infogram has no unique categories
Reviews
Reviewers' Company Size
Brightmetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Infogram
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
15.0%
Medical Practice
8.7%
Banking
7.9%
Consumer Services
6.3%
Automotive
5.5%
Other
56.7%
Education Management
9.0%
Marketing and Advertising
6.2%
Information Technology and Services
5.1%
Higher Education
5.1%
Media Production
4.5%
Other
70.1%
Discussions
What is Brightmetrics used for?
2 Comments
MT
We use it at my office for multiple purposes - to monitor who is answering calls and who isn't. We use it to verify who the patient spoke to if they call...Read more
What do you like most about Brightmetrics for call analytics, and what could be improved?
1 Comment
SS
<p>When we used it, the advanced reporting capabiltiies that it gave us beyond what was offered in our on-prem voip system, was a total game-changer for how...Read more
Brightmetrics has no more discussions with answers
How much can be customized for a company (fonts, styles, etc.)
1 Comment
DD
Hi Freddy, we have several brands in our business, each with different brand guidelines. Infogram allows us to set primary and secondary fonts and our brand...Read more
how do I integrate Infogram with other software that I already have?
1 Comment
DD
Hi Manuel, even tho Infogram is an html5 graphics creation tool, you can still download the infographics or charts as .png, jpg and pdf.
As far as I'm...Read more
Is it possible to add more types of interactive graphs, say 3-D graphs if possible?
1 Comment
DD
Hi, sorry for the delay. All charts are 2D templated, for 3D charts I use Flourish. 2D is great for mobile and web, and smaller data sets, easy to see the...Read more
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