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At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Contact Vendor
No pricing available
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bright Pattern excels in "Quality of Support" with a score of 9.1, while Twilio Flex has a lower score of 8.3. Reviewers mention that Bright Pattern's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that Bright Pattern's "Ease of Setup" is rated at 8.8, significantly higher than Twilio Flex's 7.3. Users say that Bright Pattern's intuitive interface and straightforward onboarding process make it easier for teams to get started without extensive training.
- G2 users highlight Bright Pattern's superior "Concurrent Calling" feature, scoring 9.5 compared to Twilio Flex's 8.7. Users report that this capability allows for better handling of high call volumes, which is crucial for businesses with fluctuating demand.
- Users on G2 note that Bright Pattern's "Session Routing" and "Session Queuing" features both score 9.1, outperforming Twilio Flex's scores of 8.4 and 8.3, respectively. Reviewers mention that these features enhance customer experience by efficiently directing calls to the right agents.
- Reviewers say that Bright Pattern's "Generative AI" capabilities, particularly in "AI Text-to-Speech" and "AI Text Generation," are rated at 8.6 and 8.0, respectively, while Twilio Flex does not provide comparable features. Users report that these AI functionalities help streamline communication and improve engagement.
- Users report that Bright Pattern's "Quality Assurance" evaluation score of 8.7 is higher than Twilio Flex's offerings, which lack similar depth in quality monitoring. Reviewers mention that Bright Pattern's robust reporting tools help ensure consistent service quality and performance tracking.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Twilio Flex
No pricing availableFree Trial
Bright Pattern
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.8
72
8.3
25
Ease of Use
8.5
74
8.2
25
Ease of Setup
8.8
59
7.2
9
Ease of Admin
8.8
58
7.5
8
Quality of Support
9.1
69
8.2
23
Has the product been a good partner in doing business?
9.2
58
8.6
7
Product Direction (% positive)
8.9
72
7.1
24
Features by Category
Quality Assurance
8.7
18
Not enough data
8.5
17
Not enough data
7.9
19
Not enough data
Engagement
8.9
16
Not enough data
8.7
18
Not enough data
8.5
16
Not enough data
Performance
8.6
19
Not enough data
8.8
18
Not enough data
Generative AI
8.0
5
Not enough data
8.0
5
Not enough data
Channels
9.0
41
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
9.1
31
|
Verified
7.7
5
|
Verified
8.8
23
|
Verified
Not enough data
8.3
31
|
Verified
Not enough data
Generative AI
8.6
7
Not enough data
Functions
9.1
49
|
Verified
8.3
16
|
Verified
9.1
49
|
Verified
8.2
17
|
Verified
9.5
43
|
Verified
8.6
14
|
Verified
9.0
22
|
Verified
Not enough data
9.2
26
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
8.4
39
|
Verified
7.3
5
8.9
32
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
36
|
Verified
8.2
15
|
Verified
9.2
47
|
Verified
8.6
11
|
Verified
7.9
50
|
Verified
8.1
16
|
Verified
9.0
36
|
Verified
Not enough data
8.4
20
|
Verified
6.0
5
|
Verified
Compliance
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Not enough data
Management
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Not enough data
Integration
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bright Pattern and Twilio Flex are categorized as Contact Center
Unique Categories
Bright Pattern is categorized as Call Compliance and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
Twilio Flex has no discussions with answers
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