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Compare Bright Pattern and Gryphon ONE 
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At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Enterprise (78.0% of reviews)
Entry-Level Pricing
Contact Vendor
Contact Us Per Year
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansGryphon ONE
Star Rating
(442)4.2 out of 5
Market Segments
Enterprise (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bright Pattern excels in "Quality of Support" with a score of 9.1, while Gryphon.ai has a slightly lower score of 8.8. Reviewers mention that Bright Pattern's support team is responsive and helpful, making it easier for businesses to resolve issues quickly.
- Reviewers mention that Bright Pattern's "Call Analytics" feature is highly praised for its depth and usability, scoring 9.0, compared to Gryphon.ai's lower score of 8.0. Users say that the analytics provided by Bright Pattern help them make informed decisions based on detailed call data.
- Users on G2 highlight Bright Pattern's superior "Ease of Setup" with a score of 8.8, while Gryphon.ai scores 8.5. Reviewers say that Bright Pattern's onboarding process is straightforward, allowing teams to get up and running quickly without extensive training.
- G2 users report that Bright Pattern's "Generative AI" capabilities, particularly in "AI Text-to-Speech" (8.6), are more advanced than Gryphon.ai's offerings, which scored lower in similar features. Reviewers mention that this functionality enhances customer interactions significantly.
- Users say that Bright Pattern's "Session Routing" and "Session Queuing" features both scored 9.1, indicating a strong performance in managing customer interactions efficiently, while Gryphon.ai's performance in these areas is not as robust, leading to potential delays in customer service.
- Reviewers mention that Bright Pattern's "Product Direction" score of 8.9 reflects a positive outlook for future updates and features, whereas Gryphon.ai's score of 6.5 indicates concerns about its development trajectory. Users report that this influences their confidence in long-term investment in the software.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Gryphon ONE
Gryphon ONE Advanced Edition
Contact Us
Per Year
Provides a comprehensive, automated platform for proactive contact compliance, streamlining adherence to TCPA, state, and business-specific regulations.
- All Foundation Features
- Web Service API
- Salesforce Integration
Free Trial
Bright Pattern
No trial information availableGryphon ONE
No trial information availableRatings
Meets Requirements
8.8
72
8.7
332
Ease of Use
8.5
74
8.5
347
Ease of Setup
8.8
59
8.5
122
Ease of Admin
8.8
58
8.3
125
Quality of Support
9.1
69
8.8
311
Has the product been a good partner in doing business?
9.2
58
8.9
120
Product Direction (% positive)
8.9
72
6.5
342
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Organization
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.7
18
Not enough data
8.5
17
Not enough data
7.9
19
Not enough data
Engagement
8.9
16
Not enough data
8.7
18
Not enough data
8.5
16
Not enough data
Performance
8.6
19
Not enough data
8.8
18
Not enough data
Generative AI
8.0
5
Feature Not Available
8.0
5
Not enough data
Channels
9.0
41
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
8.3
31
|
Verified
Not enough data
Generative AI
8.6
7
Not enough data
Functions
9.1
49
|
Verified
Not enough data
9.1
49
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
9.2
26
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
8.4
39
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
36
|
Verified
Not enough data
9.2
47
|
Verified
Not enough data
7.9
50
|
Verified
Not enough data
9.0
36
|
Verified
Not enough data
8.4
20
|
Verified
Not enough data
Compliance
9.1
9
8.8
8
8.7
9
8.8
8
8.3
7
6.4
7
Management
7.8
6
7.5
8
8.6
6
8.5
8
9.0
8
6.0
8
8.1
6
6.9
6
Integration
8.9
11
7.6
7
8.3
10
6.7
6
7.6
9
7.9
7
Feedback Management
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Feedback Sources
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.1
117
|
Verified
Not enough data
7.5
92
|
Verified
Not enough data
8.3
156
|
Verified
Not enough data
8.0
125
|
Verified
Not enough data
Not enough data
Contacts
Not enough data
7.7
100
Not enough data
Feature Not Available
Not enough data
7.9
128
|
Verified
Insights
Not enough data
7.5
99
|
Verified
Not enough data
8.4
149
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
70
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bright Pattern and Gryphon ONE are categorized as Call Compliance and Contact Center Quality Assurance
Unique Categories
Bright Pattern is categorized as Contact Center
Gryphon ONE is categorized as Feedback Analytics, Conversation Intelligence, AI Sales Assistant, Sales Coaching, and Outbound Call Tracking
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gryphon ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Security and Investigations
39.0%
Financial Services
17.3%
Telecommunications
8.4%
Insurance
8.4%
Marketing and Advertising
3.5%
Other
23.5%
Alternatives
Discussions
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
Gryphon ONE has no discussions with answers
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