G2 reviewers report that Brex significantly outperforms CloudBooks in overall user satisfaction, with a G2 Score of 84.43 compared to CloudBooks' 36.29. This indicates that users find Brex to be a more reliable and effective solution for expense management.
Users say that Brex excels in ease of use, particularly highlighting features like the ability to upload receipts on the go and track account balances seamlessly. In contrast, while CloudBooks offers a user-friendly interface, it lacks the extensive features that Brex provides for on-the-go expense management.
Reviewers mention that Brex has a much larger user base, with 1,462 reviews compared to CloudBooks' 14. This volume of feedback suggests that Brex's performance and features are well-tested and validated by a diverse range of users.
According to verified reviews, CloudBooks shines in its simplicity and portability, with users appreciating its 1-click time tracking feature and easy-to-carry design. However, this simplicity may come at the cost of advanced functionalities that Brex offers, which are particularly beneficial for small and medium-sized businesses.
Users highlight that Brex's initial setup is notably straightforward, requiring just a demo to get started. In comparison, while CloudBooks also has a good setup experience, it may not match the streamlined onboarding process that many users appreciate with Brex.
Reviewers note that Brex provides superior support quality, with a score of 9.5 compared to CloudBooks' 8.5. This difference suggests that users of Brex feel more supported in their day-to-day operations, which can be crucial for businesses managing expenses and financial workflows.
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For mid-sized companies looking to scale. Everything included in Essentials plus:
How has Brex been for you as a small business long term?
2 Comments
EL
Terrible customer service. Tried to add a new checking account for autopay. Had to delete the old accounts and is taking a week to reestablish the credit...Read more
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