# Breakcold, Efficy CRM vs Dynamics 365 Sales Comparison | | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 3.8 out of 5 | | **Total Reviews** | 119 | 102 | 1,618 | | **Largest Market Segment** | Small-Business (99.1% of reviews) | Mid-Market (46.5% of reviews) | Mid-Market (39.4% of reviews) | | **Entry Level Price** | No pricing available | Starting at €49.00 1 User Per Month | $210/month per user | --- ## Top Pros & Cons ### Breakcold Pros: - Lead Generation (2 reviews) - Easy Integration (1 reviews) Cons: - Integration Issues (1 reviews) - Learning Curve (1 reviews) ### Efficy CRM Pros: - Ease of Use (23 reviews) - Efficiency (12 reviews) Cons: - Learning Curve (10 reviews) - Expensive (9 reviews) ### Dynamics 365 Sales Pros: - Ease of Use (18 reviews) - Integrations (11 reviews) Cons: - Learning Curve (12 reviews) - Complexity (7 reviews) --- ## Ratings Comparison | Rating | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Meets Requirements** | 8.9 (86 reviews) | 8.9 (94 reviews) | 8.1 (1291 reviews) | | **Ease of Use** | 9.0 (87 reviews) | 8.8 (94 reviews) | 7.4 (1297 reviews) | | **Ease of Setup** | 9.2 (33 reviews) | 8.7 (37 reviews) | 7.2 (417 reviews) | | **Ease of Admin** | 9.5 (30 reviews) | 9.1 (36 reviews) | 7.6 (385 reviews) | | **Quality of Support** | 9.4 (82 reviews) | 8.9 (91 reviews) | 7.5 (1132 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (30 reviews) | 9.2 (36 reviews) | 7.8 (380 reviews) | | **Product Direction (% positive)** | 9.9 (86 reviews) | 9.4 (90 reviews) | 6.3 (1268 reviews) | --- ## Pricing ### Breakcold #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Efficy CRM #### Entry-Level Pricing Plan: SMB Price: Starting at €49.00 1 User Per Month Description: Are you looking for a highly configurable and easy-to-implement CRM software to have a single customer repository and benefit from operational features focused on sales, service and marketing? Includes all the features of the Starter plan and more: Key Features: - From 5 users - Full management of sales opportunities - Tasks management [Browse all 2 editions](https://www.g2.com/products/efficy-crm/pricing) #### Free Trial No ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Breakcold** | 7.9/10 | 80 | | **Efficy CRM** | 8.7/10 | 75 | | **Dynamics 365 Sales** | 7.9/10 | 1201 | #### Sales Force Automation | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Contact & Account Management** | 9.3 (68 reviews) | 8.8 (69 reviews) ✓ Verified | 8.1 (965 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.3 (61 reviews) | 8.7 (65 reviews) | 7.9 (679 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 9.1 (67 reviews) | 8.7 (68 reviews) ✓ Verified | 7.9 (905 reviews) ✓ Verified | | **Task / Activity Management** | 8.0 (67 reviews) | 8.7 (68 reviews) ✓ Verified | 7.8 (971 reviews) ✓ Verified | | **Territory & Quota Management** | 7.1 (58 reviews) | 8.4 (63 reviews) ✓ Verified | 7.6 (736 reviews) ✓ Verified | | **Desktop Integration** | 7.2 (62 reviews) | 8.8 (67 reviews) ✓ Verified | 7.9 (869 reviews) ✓ Verified | | **Product & Price List Management** | 7.0 (56 reviews) | 8.5 (61 reviews) ✓ Verified | 7.6 (730 reviews) ✓ Verified | | **Quote & Order Management** | 6.5 (54 reviews) | 8.9 (62 reviews) ✓ Verified | 7.8 (721 reviews) ✓ Verified | | **Customer Contract Management** | 7.2 (55 reviews) | 8.7 (63 reviews) ✓ Verified | 8.0 (768 reviews) ✓ Verified | #### Marketing Automation | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Email Marketing** | 9.0 (66 reviews) | 8.7 (64 reviews) ✓ Verified | 7.6 (754 reviews) ✓ Verified | | **Campaign Management** | 9.0 (63 reviews) | 8.8 (64 reviews) ✓ Verified | 7.5 (732 reviews) ✓ Verified | | **Lead Management** | 9.4 (69 reviews) | 9.0 (63 reviews) ✓ Verified | 7.8 (822 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.4 (54 reviews) | 8.5 (61 reviews) ✓ Verified | 7.6 (642 reviews) ✓ Verified | #### Customer Support | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Case Management** | Feature Not Available | 8.8 (64 reviews) ✓ Verified | 8.0 (708 reviews) ✓ Verified | | **Customer Support Portal** | 8.5 (72 reviews) | 8.6 (64 reviews) ✓ Verified | 7.8 (672 reviews) ✓ Verified | | **Knowledge Base** | 8.3 (72 reviews) | 8.7 (65 reviews) | 7.9 (694 reviews) ✓ Verified | | **Call Center Features** | 6.1 (62 reviews) | 8.5 (62 reviews) | 7.7 (603 reviews) ✓ Verified | | **Support Analytics** | 7.7 (66 reviews) | 8.5 (62 reviews) ✓ Verified | 7.9 (630 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Reporting** | 8.1 (66 reviews) | 8.7 (65 reviews) ✓ Verified | 7.9 (896 reviews) ✓ Verified | | **Dashboards** | 8.7 (71 reviews) | 8.7 (63 reviews) ✓ Verified | 7.9 (946 reviews) ✓ Verified | | **Forecasting** | 7.3 (63 reviews) | 8.4 (59 reviews) ✓ Verified | 7.7 (783 reviews) ✓ Verified | #### Mobile & Social | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Social Collaboration Features** | 9.1 (62 reviews) | 8.5 (57 reviews) | 7.5 (556 reviews) ✓ Verified | | **Social Network Integration** | 9.4 (64 reviews) | 8.6 (58 reviews) | 7.6 (550 reviews) ✓ Verified | | **Mobile User Support** | 6.8 (53 reviews) | 8.4 (65 reviews) ✓ Verified | 7.4 (620 reviews) ✓ Verified | #### Platform | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Customization** | 7.5 (53 reviews) | 8.7 (50 reviews) ✓ Verified | 8.1 (293 reviews) ✓ Verified | | **Workflow Capability** | 8.1 (53 reviews) | 8.9 (50 reviews) ✓ Verified | 8.1 (308 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.0 (60 reviews) | 8.8 (52 reviews) ✓ Verified | 8.2 (302 reviews) ✓ Verified | | **Internationalization** | 7.5 (51 reviews) | 8.9 (47 reviews) ✓ Verified | 7.9 (227 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.6 (47 reviews) | 8.6 (49 reviews) ✓ Verified | 7.9 (249 reviews) ✓ Verified | | **Document & Content Mgmt.** | 6.8 (50 reviews) | 8.8 (48 reviews) ✓ Verified | 7.8 (276 reviews) ✓ Verified | | **Performance and Reliability** | 8.7 (60 reviews) | 9.0 (51 reviews) ✓ Verified | 7.7 (292 reviews) ✓ Verified | | **Output Document Generation** | 6.9 (49 reviews) | 8.8 (50 reviews) ✓ Verified | 7.8 (254 reviews) ✓ Verified | #### Integration | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Data Import & Export Tools** | 8.3 (62 reviews) | 8.8 (52 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | | **Integration APIs** | 7.9 (59 reviews) | 8.5 (51 reviews) ✓ Verified | 7.8 (234 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.2 (51 reviews) | 8.3 (46 reviews) ✓ Verified | 7.6 (239 reviews) ✓ Verified | #### Generative AI | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **AI Text Generation** | 7.1 (49 reviews) | 8.7 (42 reviews) | 8.1 (18 reviews) | #### Agentic AI - CRM | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (5 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | 6.7 (5 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 7.7 (8 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | 9.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (5 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 8.7 (5 reviews) | | **Decision Making** | Not enough data | Not enough data | 8.3 (5 reviews) | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Breakcold** | 9.1/10 | 13 | | **Efficy CRM** | N/A | N/A | | **Dynamics 365 Sales** | N/A | N/A | #### Integrated Workflows | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Task Management** | 9.2 (10 reviews) | Not enough data | Not enough data | | **Email Tracking/Automation** | 9.1 (11 reviews) | Not enough data | Not enough data | | **Calls and Voice** | 7.2 (9 reviews) | Not enough data | Not enough data | | **Other Outreach Options ** | 9.3 (10 reviews) | Not enough data | Not enough data | | **CRM Integration** | 9.7 (11 reviews) | Not enough data | Not enough data | | **Calendar** | 9.1 (9 reviews) | Not enough data | Not enough data | | **Shared Records** | 9.1 (9 reviews) | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Content Management** | 9.4 (9 reviews) | Not enough data | Not enough data | | **Workflow Management** | 9.8 (11 reviews) | Not enough data | Not enough data | | **Workflow Performance** | 9.8 (11 reviews) | Not enough data | Not enough data | | **Sales Coaching and Insights** | 8.8 (10 reviews) | Not enough data | Not enough data | | **Gamification** | 7.2 (9 reviews) | Not enough data | Not enough data | #### AI and Automation | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Lead Prioritization** | 9.7 (12 reviews) | Not enough data | Not enough data | | **Lead Scoring** | 9.5 (10 reviews) | Not enough data | Not enough data | | **Best Time of Day Scheduling** | 9.3 (9 reviews) | Not enough data | Not enough data | | **Buyer Intelligence** | 9.3 (9 reviews) | Not enough data | Not enough data | | **Machine Learning** | 9.1 (9 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **AI Text Generation** | 9.0 (8 reviews) | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Breakcold** | N/A | N/A | | **Efficy CRM** | N/A | N/A | | **Dynamics 365 Sales** | 8.5/10 | 22 | #### Agentic AI - Sales Analytics | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Data Sourcing | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Data Sourcing** | Not enough data | Not enough data | 8.7 (21 reviews) | | **Exporting & Sharing Data** | Not enough data | Not enough data | 8.5 (21 reviews) | | **Multi-Device Data Visualization** | Not enough data | Not enough data | 8.4 (20 reviews) | | **Interactive Dashboards** | Not enough data | Not enough data | 8.1 (21 reviews) | | **Data Segmentation** | Not enough data | Not enough data | 8.7 (20 reviews) | #### Predictive Analytics | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Lead Scoring** | Not enough data | Not enough data | 8.7 (20 reviews) | | **Opportunity Scoring** | Not enough data | Not enough data | 8.6 (19 reviews) | | **Risk Analysis** | Not enough data | Not enough data | 8.3 (19 reviews) | | **Live Forecasting** | Not enough data | Not enough data | 8.3 (19 reviews) | #### Sales Management | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Live Pipeline Management** | Not enough data | Not enough data | 8.8 (20 reviews) | | **Sales Gamification** | Not enough data | Not enough data | 8.7 (19 reviews) | | **Account-Based Analytics** | Not enough data | Not enough data | 8.5 (20 reviews) | | **Activity Tracking** | Not enough data | Not enough data | 8.7 (20 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Breakcold** | N/A | N/A | | **Efficy CRM** | N/A | N/A | | **Dynamics 365 Sales** | 8.6/10 | 6 | #### Agentic AI - Sales Coaching | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Training | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Knowledge Base** | Not enough data | Not enough data | 8.9 (6 reviews) | | **Coaching Materials** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Playbook Creation** | Not enough data | Not enough data | 7.5 (6 reviews) | | **Video Record** | Not enough data | Not enough data | 8.6 (6 reviews) | #### Feedback | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Review** | Not enough data | Not enough data | 8.9 (6 reviews) | | **Scorecard** | Not enough data | Not enough data | 8.9 (6 reviews) | | **Coaching Card** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Leaderboard** | Not enough data | Not enough data | 9.2 (6 reviews) | | **Real-Time Updates** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Notifications** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Competition** | Not enough data | Not enough data | 8.6 (6 reviews) | #### Generative AI | Feature | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Breakcold (1):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) --- ## Reviewer Demographics ### By Company Size | Segment | Breakcold | Efficy CRM | Dynamics 365 Sales | |---|---|---|---| | **Small-Business** | 99.1% | 43.6% | 31.0% | | **Mid-Market** | 0.9% | 46.5% | 39.4% | | **Enterprise** | 0% | 9.9% | 29.6% | ### By Industry #### Breakcold - **Marketing and Advertising:** 43.6% - **Consulting:** 12.0% - **Computer Software:** 7.7% - **Design:** 3.4% - **Education Management:** 3.4% - **Professional Training & Coaching:** 2.6% - **Financial Services:** 2.6% - **Market Research:** 2.6% - **Accounting:** 1.7% - **Graphic Design:** 1.7% - **Other:** 18.8% #### Efficy CRM - **Information Technology and Services:** 15.8% - **Marketing and Advertising:** 10.9% - **Accounting:** 7.9% - **Computer Software:** 5.9% - **Construction:** 4.0% - **Information Services:** 4.0% - **Consulting:** 3.0% - **Chemicals:** 3.0% - **Oil & Energy:** 3.0% - **Business Supplies and Equipment:** 2.0% - **Other:** 40.6% #### Dynamics 365 Sales - **Information Technology and Services:** 12.6% - **Computer Software:** 8.4% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.2% --- ## Alternatives ### Alternatives to Breakcold - [folk](https://www.g2.com/products/folk-folk/reviews) — 4.5/5 stars (329 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3047 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews) - [Attio](https://www.g2.com/products/attio/reviews) — 4.3/5 stars (449 reviews) - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews) - [lemlist](https://www.g2.com/products/lemlist/reviews) — 4.6/5 stars (1601 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25795 reviews) - [SuiteDash](https://www.g2.com/products/suitedash/reviews) — 4.8/5 stars (617 reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1165 reviews) ### Alternatives to Efficy CRM - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25795 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3047 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14690 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2566 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25795 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14690 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3047 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) --- ## Top Discussions ### Breakcold No discussions available for this product. ### Efficy CRM No discussions available for this product. ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/breakcold-vs-efficy-crm-vs-dynamics-365-sales)