# Braze, Infobip vs Insider One Comparison

| | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 1,680 | 58 | 1,353 | 
| **Largest Market Segment** | Mid-Market (55.8% of reviews) | Mid-Market (41.1% of reviews) | Mid-Market (45.2% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Braze

Pros:
- Ease of Use (364 reviews)
- Intuitive (188 reviews)

Cons:
- Missing Features (140 reviews)
- Learning Curve (139 reviews)

### Infobip

Pros:
- Ease of Use (3 reviews)
- Easy Integrations (3 reviews)

Cons:
- Poor Customer Support (3 reviews)
- Delays (2 reviews)

### Insider One

Pros:
- Ease of Use (222 reviews)
- Customer Engagement (205 reviews)

Cons:
- Learning Curve (81 reviews)
- Difficult Learning (38 reviews)

---
## Ratings Comparison
| Rating | Braze | Infobip | Insider One | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (1001 reviews) | 9.1 (40 reviews) | 9.4 (1219 reviews) | 
  | **Ease of Use** | 8.3 (1263 reviews) | 8.9 (41 reviews) | 9.4 (1235 reviews) | 
  | **Ease of Setup** | 7.6 (737 reviews) | 8.7 (25 reviews) | 9.0 (683 reviews) | 
  | **Ease of Admin** | 8.5 (363 reviews) | 9.0 (24 reviews) | 9.1 (345 reviews) | 
  | **Quality of Support** | 8.5 (948 reviews) | 8.3 (44 reviews) | 9.6 (1217 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (371 reviews) | 8.6 (25 reviews) | 9.4 (347 reviews) | 
  | **Product Direction (% positive)** | 9.2 (955 reviews) | 8.6 (41 reviews) | 9.8 (1171 reviews) | 

---
## Pricing

### Braze

#### Entry-Level Pricing

Plan: Braze Go

Price: Contact Us

Description: For early-stage growth teams looking to activate customer data and launch personalized cross-channel messaging.

Key Features:
- Core Braze features &  functionality

[Browse all 4 editions](https://www.g2.com/products/braze/pricing)

#### Free Trial

Yes

### Infobip

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Insider One

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Braze** | 7.6/10 | 674 |
| **Infobip** | N/A | N/A |
| **Insider One** | 9.4/10 | 646 |

#### Email Marketing

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Building and Personalizing Emails** | 8.8 (574 reviews) | Not enough data | 9.6 (520 reviews) | 
| **Sending Outbound Emails** | 8.8 (541 reviews) | Not enough data | 9.6 (496 reviews) | 
| **Manage Email Deliverability** | 8.4 (543 reviews) | Not enough data | 9.6 (497 reviews) | 
| **Automated Email Responses** | 8.4 (450 reviews) | Not enough data | 9.6 (437 reviews) | 

#### Online Marketing

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Landing Pages and Forms** | 6.9 (356 reviews) | Not enough data | Feature Not Available | 
| **Dynamic Content** | 8.4 (486 reviews) | Not enough data | 9.6 (538 reviews) | 
| **A/B Testing** | 8.7 (525 reviews) | Not enough data | 9.6 (556 reviews) | 
| **Mobile Optimized** | 8.4 (492 reviews) | Not enough data | 9.5 (540 reviews) | 
| **Search Tracking and Optimization** | 7.2 (371 reviews) | Not enough data | Feature Not Available | 

#### Lead Management

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Marketing Lead Database** | 7.5 (392 reviews) | Not enough data | 9.5 (506 reviews) | 
| **Data Quality Management** | 7.5 (397 reviews) | Not enough data | 9.5 (506 reviews) | 
| **Segmentation** | 8.6 (542 reviews) | Not enough data | 9.6 (562 reviews) | 
| **Lead Scoring and Grading** | 6.8 (324 reviews) | Not enough data | Feature Not Available | 
| **Lead Nurturing** | 7.4 (353 reviews) | Not enough data | 9.5 (484 reviews) | 
| **Online Behavior Tracking** | 7.5 (381 reviews) | Not enough data | 9.5 (454 reviews) | 
| **Automated Alerts and Tasks** | Feature Not Available | Not enough data | 9.5 (488 reviews) | 
| **CRM Lead Integration** | 7.8 (384 reviews) | Not enough data | 9.5 (476 reviews) | 

#### Campaign Management

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Program Management** | Feature Not Available | Not enough data | Feature Not Available | 
| **Event / Webinar Marketing** | Feature Not Available | Not enough data | Feature Not Available | 
| **Calendaring** | Feature Not Available | Not enough data | Feature Not Available | 
| **Budgeting** | Feature Not Available | Not enough data | Feature Not Available | 

#### Social

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Social Listening** | Feature Not Available | Not enough data | Feature Not Available | 
| **Social Sharing** | 6.7 (326 reviews) | Not enough data | 9.3 (441 reviews) | 
| **Social Campaigns** | Feature Not Available | Not enough data | 9.4 (451 reviews) | 
| **Social Media Engagement** | Feature Not Available | Not enough data | Feature Not Available | 
| **Social Media Advertising** | 6.6 (328 reviews) | Not enough data | Feature Not Available | 

#### Reporting & Analytics

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Basic Reporting** | 7.7 (536 reviews) | Not enough data | 9.4 (538 reviews) | 
| **Web Analytics** | Feature Not Available | Not enough data | 9.4 (533 reviews) | 
| **ROI Analytics** | Feature Not Available | Not enough data | 9.4 (523 reviews) | 
| **Revenue Analytics** | 6.6 (399 reviews) | Not enough data | 9.4 (521 reviews) | 
| **SEO / Keyword Analytics** | Feature Not Available | Not enough data | 9.1 (421 reviews) | 

#### Platform

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Customization ** | 8.3 (457 reviews) | Not enough data | 9.5 (534 reviews) | 
| **Workflow Capability** | Feature Not Available | Not enough data | 9.5 (283 reviews) | 
| **User, Role, and Access Management** | 8.6 (448 reviews) | Not enough data | 9.6 (510 reviews) | 
| **Internationalization** | 7.7 (351 reviews) | Not enough data | 9.5 (440 reviews) | 
| **Sandbox / Test Environments** | 7.7 (402 reviews) | Not enough data | 9.4 (449 reviews) | 
| **Performance and Reliability** | 8.5 (439 reviews) | Not enough data | 9.5 (496 reviews) | 
| **Output Document Generation** | Feature Not Available | Not enough data | 9.4 (428 reviews) | 

#### Agentic AI - Marketing Automation

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.5 (39 reviews) | Not enough data | 8.9 (24 reviews) | 
| **Multi-step Planning** | 6.6 (37 reviews) | Not enough data | 8.8 (24 reviews) | 
| **Cross-system Integration** | 6.8 (38 reviews) | Not enough data | 8.9 (24 reviews) | 
| **Adaptive Learning** | 6.5 (37 reviews) | Not enough data | 8.8 (24 reviews) | 
| **Proactive Assistance** | 6.4 (37 reviews) | Not enough data | 8.8 (24 reviews) | 
| **Decision Making** | 6.4 (36 reviews) | Not enough data | 8.8 (24 reviews) | 

#### Integration

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Data Import & Export Tools** | 7.9 (456 reviews) | Not enough data | 9.4 (505 reviews) | 
| **Integration APIs** | 8.1 (439 reviews) | Not enough data | 9.4 (502 reviews) | 
| **Breadth of Partner Applications** | 7.9 (395 reviews) | Not enough data | 9.4 (457 reviews) | 

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |

#### Administration

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Template Creation** | Not enough data | Not enough data | Not enough data | 
| **Preset Template Availability** | Not enough data | Not enough data | Not enough data | 
| **Custom Unsubscribe** | Not enough data | Not enough data | Not enough data | 
| **Email Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Detailed Server Logs** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Webhooks** | Not enough data | Not enough data | Not enough data | 
| **Event Tracking API** | Not enough data | Not enough data | Not enough data | 
| **Mail Send API** | Not enough data | Not enough data | Not enough data | 
| **Spam Filter Testing** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Custom Tracking Domain** | Not enough data | Not enough data | Not enough data | 
| **Multiple Domains** | Not enough data | Not enough data | Not enough data | 
| **Dedicated IP** | Not enough data | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | Not enough data | 
| **Sender Reputation Management** | Not enough data | Not enough data | Not enough data | 
| **Tracking & Reporting** | Not enough data | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Personalization

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | 9.4/10 | 680 |

#### Visitor Behavior

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 9.5 (584 reviews) | 
| **Targeting** | Not enough data | Not enough data | 9.6 (604 reviews) | 
| **Guided Selling** | Not enough data | Not enough data | 9.5 (545 reviews) | 

#### Templates

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Library** | Not enough data | Not enough data | 9.5 (560 reviews) | 
| **Customization** | Not enough data | Not enough data | 9.5 (608 reviews) | 
| **Optimization** | Not enough data | Not enough data | 9.6 (599 reviews) | 

#### Personalization

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Recommendation** | Not enough data | Not enough data | 9.6 (593 reviews) | 
| **Content** | Not enough data | Not enough data | 9.5 (577 reviews) | 
| **Cart Abandonment** | Not enough data | Not enough data | 9.6 (590 reviews) | 
| **Search** | Not enough data | Not enough data | 9.4 (519 reviews) | 
| **Personalization Engine** | Not enough data | Not enough data | 9.5 (570 reviews) | 
| **Product Recommendations** | Not enough data | Not enough data | 9.6 (577 reviews) | 
| **A/B Testing** | Not enough data | Not enough data | 9.6 (608 reviews) | 
| **Personalized Messaging** | Not enough data | Not enough data | 9.6 (589 reviews) | 

#### Multichannel

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Web** | Not enough data | Not enough data | 9.6 (594 reviews) | 
| **Email** | Not enough data | Not enough data | 9.5 (528 reviews) | 
| **Mobile** | Not enough data | Not enough data | 9.6 (589 reviews) | 

#### Administration 

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Marketing Campaigns** | Not enough data | Not enough data | 9.6 (584 reviews) | 
| **Reports & Analytics** | Not enough data | Not enough data | 9.4 (604 reviews) | 
| **User Data** | Not enough data | Not enough data | 9.5 (576 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.4 (579 reviews) | 

#### Agentic AI - E-Commerce Personalization

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (20 reviews) | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Braze** | 8.1/10 | 569 |
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |

#### Campaigns

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Customize** | 8.6 (450 reviews) | Not enough data | Not enough data | 
| **Scheduling** | 9.0 (487 reviews) | Not enough data | Not enough data | 
| **Retarget** | 8.6 (444 reviews) | Not enough data | Not enough data | 
| **Segmentation** | 8.8 (497 reviews) | Not enough data | Not enough data | 
| **Triggered Notifications** | 8.9 (471 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Campaign Performance** | 8.2 (496 reviews) | Not enough data | Not enough data | 
| **Audience Insights** | 7.7 (454 reviews) | Not enough data | Not enough data | 

#### Optimization

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **A/B Testing** | 8.7 (476 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.8 (492 reviews) | Not enough data | Not enough data | 
| **Rich Notifications** | 8.3 (393 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.1 (399 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (41 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.6 (41 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.4 (40 reviews) | Not enough data | Not enough data | 

### Personalization Engines

| Product | Score | Reviews |
|---|---|---|
| **Braze** | 7.7/10 | 228 |
| **Infobip** | N/A | N/A |
| **Insider One** | 9.3/10 | 643 |

#### Segmentation

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **A/B Testing** | 8.8 (214 reviews) | Not enough data | 9.7 (603 reviews) | 
| **Customer Profiles** | 8.5 (200 reviews) | Not enough data | 9.6 (581 reviews) | 

#### Targeting

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Behavioral Targeting** | 8.6 (195 reviews) | Not enough data | 9.6 (594 reviews) | 
| **Contextual Targeting** | 8.5 (178 reviews) | Not enough data | 9.6 (563 reviews) | 

#### Triggered Content

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Geofencing** | 7.8 (118 reviews) | Not enough data | 9.5 (502 reviews) | 
| **Triggered Emails** | 9.1 (203 reviews) | Not enough data | 9.5 (501 reviews) | 
| **Triggered Messages** | 9.1 (197 reviews) | Not enough data | 9.7 (553 reviews) | 

#### Personalized Content

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Recommendation Engine** | 7.4 (117 reviews) | Not enough data | 9.6 (540 reviews) | 
| **Personalized Discounts** | 7.1 (111 reviews) | Not enough data | 9.6 (516 reviews) | 
| **Website Personalization** | 7.0 (108 reviews) | Not enough data | 9.6 (576 reviews) | 

#### Agentic AI - Personalization Engines

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.0 (9 reviews) | Not enough data | 8.7 (13 reviews) | 
| **Cross-system Integration** | 7.0 (10 reviews) | Not enough data | 8.7 (13 reviews) | 
| **Adaptive Learning** | 7.5 (10 reviews) | Not enough data | 8.7 (13 reviews) | 
| **Natural Language Interaction** | 6.7 (9 reviews) | Not enough data | 8.7 (13 reviews) | 
| **Proactive Assistance** | 6.9 (9 reviews) | Not enough data | 8.7 (13 reviews) | 
| **Decision Making** | 6.5 (9 reviews) | Not enough data | 8.7 (13 reviews) | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Braze** | 7.2/10 | 151 |
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |

#### Templates

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Text and Themes** | 7.8 (128 reviews) | Not enough data | Not enough data | 
| **Stock Images** | Feature Not Available | Not enough data | Not enough data | 
| **Proofing** | 7.5 (125 reviews) | Not enough data | Not enough data | 
| **Mobile Responsive** | 7.9 (130 reviews) | Not enough data | Not enough data | 

#### Edit

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Pre-Made** | 7.1 (124 reviews) | Not enough data | Not enough data | 
| **Build** | 8.4 (129 reviews) | Not enough data | Not enough data | 
| **HTML** | 7.9 (128 reviews) | Not enough data | Not enough data | 

#### Logistics

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Analytics** | 7.2 (128 reviews) | Not enough data | Not enough data | 
| **Issues** | 7.1 (123 reviews) | Not enough data | Not enough data | 
| **Integrations** | 7.6 (124 reviews) | Not enough data | Not enough data | 
| **Shareable Link** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **AI Text Generation** | 6.8 (87 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.6 (31 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 5.6 (31 reviews) | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Braze** | 7.7/10 | 78 |
| **Infobip** | N/A | N/A |
| **Insider One** | 9.2/10 | 104 |

#### Text Messaging

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Bulk SMS** | 8.6 (68 reviews) | Not enough data | 9.6 (86 reviews) | 
| **Two-Way Text Messaging** | 7.9 (67 reviews) | Not enough data | 9.4 (79 reviews) | 
| **Text Scheduler** | 8.7 (68 reviews) | Not enough data | 9.5 (80 reviews) | 
| **Automatic Replies** | 8.2 (65 reviews) | Not enough data | 9.4 (81 reviews) | 
| **Automatic URL Shortening** | 8.1 (64 reviews) | Not enough data | 9.4 (87 reviews) | 
| **MMS Marketing** | 8.1 (65 reviews) | Not enough data | 9.4 (84 reviews) | 
| **Personalization** | 8.7 (67 reviews) | Not enough data | 9.5 (87 reviews) | 
| **Transactional SMS** | 8.3 (66 reviews) | Not enough data | 9.4 (81 reviews) | 

#### SMS Platform

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Reporting** | 7.9 (64 reviews) | Not enough data | 9.4 (85 reviews) | 
| **Automation** | 8.5 (63 reviews) | Not enough data | 9.5 (86 reviews) | 
| **White Label** | Feature Not Available | Not enough data | 9.3 (78 reviews) | 
| **Text-to-Landline** | Feature Not Available | Not enough data | Feature Not Available | 
| **Short Codes** | 8.4 (63 reviews) | Not enough data | 9.3 (85 reviews) | 
| **API Integration** | 7.9 (63 reviews) | Not enough data | 9.3 (86 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (16 reviews) | Not enough data | 8.8 (20 reviews) | 
| **Multi-step Planning** | 6.5 (16 reviews) | Not enough data | 8.8 (20 reviews) | 
| **Cross-system Integration** | 6.5 (16 reviews) | Not enough data | 8.7 (20 reviews) | 
| **Natural Language Interaction** | 6.8 (16 reviews) | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | 6.6 (16 reviews) | Not enough data | 8.8 (20 reviews) | 
| **Decision Making** | 6.4 (16 reviews) | Not enough data | 8.7 (20 reviews) | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | 9.5/10 | 652 |

#### Data Sourcing

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 9.5 (583 reviews) ✓ Verified | 
| **Expandability** | Not enough data | Not enough data | 9.5 (570 reviews) ✓ Verified | 
| **Content Marketing** | Not enough data | Not enough data | 9.6 (377 reviews) | 
| **Multiple Devices** | Not enough data | Not enough data | 9.5 (599 reviews) ✓ Verified | 

#### Intelligence

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Marketing Metrics** | Not enough data | Not enough data | 9.4 (607 reviews) ✓ Verified | 
| **Predictive Modeling** | Not enough data | Not enough data | 9.4 (578 reviews) ✓ Verified | 
| **Recommendation Engine** | Not enough data | Not enough data | 9.6 (568 reviews) ✓ Verified | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Braze** | 7.4/10 | 120 |
| **Infobip** | N/A | N/A |
| **Insider One** | 9.2/10 | 717 |

#### Platform Basics

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Dynamic Segmentation** | 8.3 (110 reviews) | Not enough data | 9.5 (659 reviews) ✓ Verified | 
| **Journey Optimization** | 8.5 (108 reviews) | Not enough data | 9.5 (657 reviews) ✓ Verified | 

#### Platform Data

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Journey Reporting** | 7.6 (109 reviews) | Not enough data | 9.4 (638 reviews) ✓ Verified | 
| **Trends Reporting** | 7.4 (103 reviews) | Not enough data | 9.4 (614 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (110 reviews) | Not enough data | 9.3 (651 reviews) ✓ Verified | 
| **Advanced Data Filtering** | 7.5 (107 reviews) | Not enough data | 9.3 (617 reviews) | 

#### Platform Additional Functionality

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Journey Mapping** | 7.7 (105 reviews) | Not enough data | 9.5 (619 reviews) ✓ Verified | 
| **Integrations** | 7.6 (105 reviews) | Not enough data | 9.4 (619 reviews) ✓ Verified | 
| **Automated Alerts** | Feature Not Available | Not enough data | 9.4 (604 reviews) | 

#### Agentic AI - Customer Journey Analytics

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.5 (31 reviews) | Not enough data | 8.6 (34 reviews) | 
| **Cross-system Integration** | 6.6 (31 reviews) | Not enough data | 8.5 (33 reviews) | 
| **Adaptive Learning** | 6.7 (30 reviews) | Not enough data | 8.6 (33 reviews) | 
| **Proactive Assistance** | 6.6 (30 reviews) | Not enough data | 8.6 (31 reviews) | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | 9.0/10 | 38 |
| **Insider One** | N/A | N/A |

#### Functionality

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Ease Of Integration** | Not enough data | 9.4 (24 reviews) | Not enough data | 
| **API Call Speed** | Not enough data | 9.2 (24 reviews) | Not enough data | 
| **Communication Varieties** | Not enough data | 9.3 (27 reviews) | Not enough data | 

#### Support

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Documentation** | Not enough data | 9.1 (30 reviews) | Not enough data | 
| **Community Support** | Not enough data | 8.7 (21 reviews) | Not enough data | 
| **Professional Support** | Not enough data | 8.3 (32 reviews) | Not enough data | 

### E-Commerce Search

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | 9.6/10 | 66 |

#### Search Setup

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Indexing** | Not enough data | Not enough data | 9.5 (56 reviews) | 
| **Auto Complete** | Not enough data | Not enough data | 9.6 (57 reviews) | 
| **Product Information** | Not enough data | Not enough data | 9.5 (56 reviews) | 
| **Stemming** | Not enough data | Not enough data | 9.6 (54 reviews) | 

#### Product Discovery

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Recommendations** | Not enough data | Not enough data | 9.7 (61 reviews) | 
| **Conversion** | Not enough data | Not enough data | 9.6 (59 reviews) | 
| **Personalization** | Not enough data | Not enough data | 9.5 (59 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | 9.6 (52 reviews) | 
| **Ranking and Relevancy** | Not enough data | Not enough data | 9.7 (56 reviews) | 

#### Integration

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **E-Commerce** | Not enough data | Not enough data | 9.6 (61 reviews) | 
| **PIM** | Not enough data | Not enough data | 9.7 (54 reviews) | 
| **Merchadising** | Not enough data | Not enough data | 9.6 (57 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |

#### Responses

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |

#### Generative AI

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Braze** | 8.5/10 | 15 |
| **Infobip** | N/A | N/A |
| **Insider One** | 9.5/10 | 62 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Transactional Messages** | 8.5 (14 reviews) | Not enough data | 9.4 (49 reviews) | 
| **Bulk WhatsApp Messaging** | 9.0 (13 reviews) | Not enough data | 9.5 (56 reviews) | 
| **Conversational Messaging** | 8.5 (13 reviews) | Not enough data | 9.5 (49 reviews) | 
| **Personalization** | 8.9 (12 reviews) | Not enough data | 9.6 (53 reviews) | 
| **Promotional Messages** | 8.6 (12 reviews) | Not enough data | 9.5 (50 reviews) | 
| **Automated Replies** | 8.3 (12 reviews) | Not enough data | 9.2 (49 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Segmentation** | 8.5 (12 reviews) | Not enough data | 9.6 (51 reviews) | 
| **API Integration** | 8.2 (13 reviews) | Not enough data | 9.5 (50 reviews) | 
| **WhatsApp Commerce** | Feature Not Available | Not enough data | 9.4 (48 reviews) | 
| **Analytics** | 8.2 (13 reviews) | Not enough data | 9.3 (49 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | 8.4/10 | 20 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 8.5 (18 reviews) | 
| **Messaging and Notifications** | Not enough data | Not enough data | 8.9 (15 reviews) | 
| **AI agents ** | Not enough data | Not enough data | 8.4 (17 reviews) | 
| **Voice assistants** | Not enough data | Not enough data | Feature Not Available | 
| **Communication apps** | Not enough data | Not enough data | 8.2 (14 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 8.6 (15 reviews) | 
| **Sales channels** | Not enough data | Not enough data | 8.2 (16 reviews) | 
| **Payment Platform** | Not enough data | Not enough data | Feature Not Available | 
| **Internal tools** | Not enough data | Not enough data | 8.0 (14 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Feature Not Available | 
| **Advance reporting** | Not enough data | Not enough data | 8.7 (13 reviews) | 

### Personalization

| Product | Score | Reviews |
|---|---|---|
| **Braze** | 6.3/10 | 34 |
| **Infobip** | N/A | N/A |
| **Insider One** | 8.7/10 | 38 |

#### Agentic AI - Personalization

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.5 (33 reviews) | Not enough data | 8.8 (31 reviews) | 
| **Cross-system Integration** | 6.2 (32 reviews) | Not enough data | 8.7 (30 reviews) | 
| **Adaptive Learning** | 6.4 (32 reviews) | Not enough data | 8.7 (31 reviews) | 
| **Natural Language Interaction** | 6.3 (33 reviews) | Not enough data | 8.6 (31 reviews) | 
| **Proactive Assistance** | 6.2 (32 reviews) | Not enough data | 8.7 (31 reviews) | 
| **Decision Making** | 6.2 (32 reviews) | Not enough data | 8.7 (34 reviews) | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **AI** | Not enough data | Not enough data | Not enough data | 

### AI Marketing Agents

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |

#### Performance Optimization & Learning - AI Marketing Agents

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Send-Time Optimization** | Not enough data | Not enough data | Not enough data | 
| **Autonomous A/B Testing** | Not enough data | Not enough data | Not enough data | 

#### Autonomous Campaign Orchestration - AI Marketing Agents 

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **End-to-End Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Goal-Based Campaign Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-Channel Orchestration** | Not enough data | Not enough data | Not enough data | 
| **Conversational Campaign Setup** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Campaign Adaptation** | Not enough data | Not enough data | Not enough data | 

#### AI Content Generation - AI Marketing Agents 

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Dynamic Content Optimization** | Not enough data | Not enough data | Not enough data | 
| **AI Copy Generation** | Not enough data | Not enough data | Not enough data | 
| **Personalized Content Creation** | Not enough data | Not enough data | Not enough data | 

#### Audience Intelligence & Segmentation - AI Marketing Agents 

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Lookalike Audience Modeling** | Not enough data | Not enough data | Not enough data | 
| **Behavioral Triggering** | Not enough data | Not enough data | Not enough data | 
| **Predictive Audience Segmentation** | Not enough data | Not enough data | Not enough data | 

#### Integrations & Data Connectivity - AI Marketing Agents 

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Event & Data Ingestion** | Not enough data | Not enough data | Not enough data | 
| **CRM & CDP Integration** | Not enough data | Not enough data | Not enough data | 

### Mobile Marketing

| Product | Score | Reviews |
|---|---|---|
| **Braze** | 7.5/10 | 551 |
| **Infobip** | N/A | N/A |
| **Insider One** | 9.3/10 | 816 |

#### Analysis

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Application Attribution** | 7.5 (381 reviews) | Not enough data | 9.3 (623 reviews) | 
| **Campaign Analysis** | 7.7 (473 reviews) ✓ Verified | Not enough data | 9.4 (708 reviews) | 
| **Uninstall Tracking** | 7.1 (342 reviews) ✓ Verified | Not enough data | 9.3 (555 reviews) ✓ Verified | 
| **Custom Dashboards** | 6.9 (374 reviews) ✓ Verified | Not enough data | 9.4 (605 reviews) ✓ Verified | 

#### Campaigns

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Proximity Marketing** | 7.5 (329 reviews) ✓ Verified | Not enough data | 9.4 (578 reviews) ✓ Verified | 
| **Push Notifications** | 9.0 (466 reviews) ✓ Verified | Not enough data | 9.7 (711 reviews) ✓ Verified | 
| **Bulk SMS** | 7.6 (311 reviews) | Not enough data | 9.4 (496 reviews) | 
| **Two-Way Text Messaging** | 6.6 (232 reviews) | Not enough data | 9.2 (487 reviews) | 
| **Email Campaigns** | 8.9 (445 reviews) ✓ Verified | Not enough data | 9.6 (586 reviews) ✓ Verified | 
| **Audience Segmentation** | 8.7 (468 reviews) ✓ Verified | Not enough data | 9.6 (682 reviews) ✓ Verified | 

#### Engagement

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Coupons and Promotions** | 7.5 (268 reviews) | Not enough data | 9.6 (630 reviews) | 

#### Platform

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Optimization** | 8.3 (390 reviews) | Not enough data | 9.6 (678 reviews) | 
| **Integrations - Mobile Marketing** | 8.2 (369 reviews) ✓ Verified | Not enough data | 9.4 (635 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (323 reviews) | Not enough data | 9.5 (543 reviews) | 

#### Agentic AI - Mobile Marketing

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.8 (44 reviews) | Not enough data | 8.9 (32 reviews) | 
| **Multi-step Planning** | 6.7 (42 reviews) | Not enough data | 9.0 (30 reviews) | 
| **Cross-system Integration** | 6.7 (40 reviews) | Not enough data | 9.0 (31 reviews) | 
| **Adaptive Learning** | 6.6 (40 reviews) | Not enough data | 9.0 (29 reviews) | 
| **Proactive Assistance** | 6.6 (41 reviews) | Not enough data | 8.9 (31 reviews) | 
| **Decision Making** | 6.6 (42 reviews) | Not enough data | 9.0 (30 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Braze** | N/A | N/A |
| **Infobip** | N/A | N/A |
| **Insider One** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Braze (10):** [AI Marketing Agents Software](https://www.g2.com/categories/ai-marketing-agents), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Personalization Software](https://www.g2.com/categories/personalization), [Personalization Engines](https://www.g2.com/categories/personalization-engines), [Push Notification Software](https://www.g2.com/categories/push-notification), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to Infobip (4):** [Chatbots Software](https://www.g2.com/categories/chatbots), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Transactional Email Software](https://www.g2.com/categories/transactional-email)

**Unique to Insider One (11):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [E-Commerce Search Software](https://www.g2.com/categories/e-commerce-search), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Personalization Software](https://www.g2.com/categories/personalization), [Personalization Engines](https://www.g2.com/categories/personalization-engines), [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Bot Platforms](https://www.g2.com/categories/bot-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Braze | Infobip | Insider One | 
|---|---|---|---|
| **Small-Business** | 16.7% | 37.5% | 27.9% | 
| **Mid-Market** | 55.8% | 41.1% | 45.2% | 
| **Enterprise** | 27.5% | 21.4% | 26.9% | 

### By Industry

#### Braze

- **Financial Services:** 12.6%
- **Marketing and Advertising:** 7.3%
- **Information Technology and Services:** 6.1%
- **Health, Wellness and Fitness:** 6.0%
- **Retail:** 5.5%
- **Food & Beverages:** 5.4%
- **Entertainment:** 4.9%
- **Computer Software:** 3.6%
- **Consumer Goods:** 3.1%
- **Consumer Services:** 2.7%
- **Other:** 42.9%

#### Infobip

- **Financial Services:** 14.3%
- **Information Technology and Services:** 12.5%
- **Banking:** 10.7%
- **Automotive:** 7.1%
- **Retail:** 5.4%
- **Internet:** 3.6%
- **Consumer Services:** 3.6%
- **Consumer Electronics:** 3.6%
- **Commercial Real Estate:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Other:** 32.1%

#### Insider One

- **Retail:** 25.7%
- **Apparel & Fashion:** 9.9%
- **Financial Services:** 3.8%
- **Cosmetics:** 3.8%
- **Food & Beverages:** 3.8%
- **Automotive:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Consumer Electronics:** 3.2%
- **Consumer Goods:** 2.9%
- **Other:** 36.4%

---
## Alternatives

### Alternatives to Braze

- [Iterable](https://www.g2.com/products/iterable/reviews) — 4.4/5 stars (824 reviews)
- [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (523 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1348 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (765 reviews)
- [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (750 reviews)
- [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1199 reviews)
- [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) — 4.2/5 stars (616 reviews)
- [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4460 reviews)
- [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) — 4.5/5 stars (566 reviews)
- [OneSignal](https://www.g2.com/products/onesignal/reviews) — 4.7/5 stars (1181 reviews)

### Alternatives to Infobip

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (477 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Sinch](https://www.g2.com/products/sinch/reviews) — 3.8/5 stars (34 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6880 reviews)

### Alternatives to Insider One

- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (765 reviews)
- [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) — 4.5/5 stars (566 reviews)
- [Iterable](https://www.g2.com/products/iterable/reviews) — 4.4/5 stars (824 reviews)
- [WebEngage](https://www.g2.com/products/webengage/reviews) — 4.5/5 stars (750 reviews)
- [MoEngage](https://www.g2.com/products/moengage/reviews) — 4.5/5 stars (523 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1348 reviews)
- [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) — 4.2/5 stars (616 reviews)
- [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) — 4.0/5 stars (4460 reviews)
- [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1199 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews)

---
## Top Discussions

### Braze

- Title: [What is Braze used for?](https://www.g2.com/discussions/what-is-braze-used-for) — 4 comments
  > **Top comment:** "Braze is a customer engagement platform that enables businesses to create and manage personalized and targeted communication campaigns through paid and owned..."
- Title: [How do you deal with Braze’s pricing complexity and the surprise costs that come with growth?](https://www.g2.com/discussions/how-do-you-deal-with-braze-s-pricing-complexity-and-the-surprise-costs-that-come-with-growth) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Something that helped us avoid surprise invoices was setting internal alerts for campaign send volumes and monitoring..."
- Title: [Does anyone else struggle with the lack of autosave and occasional glitches when building canvases and messages?](https://www.g2.com/discussions/does-anyone-else-struggle-with-the-lack-of-autosave-and-occasional-glitches-when-building-canvases-and-messages) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Totally get this. I started saving each major step as a versioned draft and it’s saved me multiple times from browser..."
- Title: [What tricks are you using to stay organized amid hundreds of canvases, campaigns, and templates?](https://www.g2.com/discussions/what-tricks-are-you-using-to-stay-organized-amid-hundreds-of-canvases-campaigns-and-templates) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Naming conventions and tag filters have been a game-changer for us. We use region-channel prefixes (like “EU_Email_”)..."
- Title: [How are you handling Braze’s learning curve and onboarding new marketers without losing weeks of productivity?](https://www.g2.com/discussions/how-are-you-handling-braze-s-learning-curve-and-onboarding-new-marketers-without-losing-weeks-of-productivity) — 1 comment, 1 upvote
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">One thing that sped up onboarding for us was mixing Braze’s own “Getting Started” tutorials with short internal Loom..."

### Infobip

- Title: [Is it possible go get support for creating a virtual assistant for my clients.](https://www.g2.com/discussions/38786-is-it-possible-go-get-support-for-creating-a-virtual-assistant-for-my-clients) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello, thanks for the inquiry! Yes, creating a virtual assistant is possible with our solutions. If you would like more details on how to get started with..."
- Title: [How we can simplify the time and process to implement whatsapp for business?](https://www.g2.com/discussions/30361-how-we-can-simplify-the-time-and-process-to-implement-whatsapp-for-business) — 1 comment *(includes official response)*
  > **Top comment:** "Hello, Mauricio! Our experts are at any client's disposal when it comes to ensuring a simple & seamless integration of our solutions, including the WhatsApp..."

### Insider One

- Title: [How effective is the tool at new acquisition and driving traffic to website?](https://www.g2.com/discussions/44940-how-effective-is-the-tool-at-new-acquisition-and-driving-traffic-to-website) — 3 comments, 3 upvotes
  > **Top comment:** "Very effective with the direct integration into Ad Managers, like Facebook & Google. Using AI to create powerful segments to find new users. Awesome work. "
- Title: [Which Insider One features do you find most useful for improving customer engagement?](https://www.g2.com/discussions/which-insider-one-features-do-you-find-most-useful-for-improving-customer-engagement) — 2 comments, 1 upvote
  > **Top comment:** "Based on my experience with Insider One, a few features have significantly enhanced customer engagement. I utilise behavioural analytics to understand how..."
- Title: [Why did your team choose Insider One over other engagement platforms?](https://www.g2.com/discussions/why-did-your-team-choose-insider-one-over-other-engagement-platforms) — 1 comment, 1 upvote
  > **Top comment:** "Since I was involved in the process of evaluating engagement platforms for our team, I can share why we decided on Insider One. One of the main reasons was..."
- Title: [Do you recommend connecting Insider with Yotpo?](https://www.g2.com/discussions/do-you-recommend-connecting-insider-with-yotpo) — 1 comment *(includes official response)*
  > **Top comment:** "Absolutely! There are great benefits of the integration. 

You can use your Yotpo loyalty data to target your customers with loyalty-based personalized..."
- Title: [Can we decide which campaigns need to be prioritized more when users are eligible for multiple journeys and can receive multiple messages?](https://www.g2.com/discussions/can-we-decide-which-campaigns-need-to-be-prioritized-more-when-users-are-eligible-for-multiple-journeys-and-can-receive-multiple-messages) — 1 comment *(includes official response)*
  > **Top comment:** "Yes you can. With the Journey Prioritization feature on Insider's omnichannel journey orchestration platform, Architect, you can control which journey your..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/braze-vs-infobip-vs-insider-one)