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Compare Brand24 and Reputation 
At a Glance
Market Segments
Small-Business (65.1% of reviews)
Mid-Market (45.1% of reviews)
Entry-Level Pricing
$199.00 Per Month
No pricing available
Brand24
Star Rating
(324)4.6 out of 5
Market Segments
Small-Business (65.1% of reviews)
Pros & Cons
Entry-Level Pricing
$199.00 Per Month
Free Trial is available
Browse all 4 pricing plansReputation
Star Rating
(2,387)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reputation excels in centralizing customer ratings and reviews from various platforms, such as Facebook and Google. Users appreciate its real-time review monitoring system, which provides timely alerts and analytical reports, ensuring that businesses can maintain their reputation effectively.
- Users say Brand24 stands out for its user-friendly interface, making it easy to track online mentions of their brand. Reviewers highlight the clean and organized dashboard that displays information clearly, which enhances their day-to-day usability.
- According to verified reviews, Reputation has a slight edge in overall user satisfaction, reflected in its higher G2 Score. This suggests that users feel more positively about their experience with the software compared to Brand24, despite both products receiving similar star ratings.
- Reviewers mention that Brand24's comparison tool and AI brand assistant are particularly useful for gaining insights into competitors and influencers. This feature allows users to quickly assess their brand's standing in the market, which is a significant advantage for small businesses.
- Users report that while both tools offer good support, Brand24 receives notably higher praise for its quality of support. Reviewers appreciate the responsiveness and helpfulness of Brand24's support team, which can be crucial for users needing assistance during implementation.
- G2 reviewers highlight that Reputation's robust solution for tracking customer feedback is a key feature, but some users find it challenging to configure according to their specific workflows. This indicates that while the software is powerful, it may require a steeper learning curve for some users compared to Brand24's more straightforward setup.
Pricing
Entry-Level Pricing
Brand24
Individual
$199.00
Per Month
For tracking a small brand.
- 3 keywords, 1 user
- 2K mentions / mo
- Basic AI features
Reputation
No pricing availableFree Trial
Brand24
Free Trial is available
Reputation
No trial information availableRatings
Meets Requirements
9.0
296
9.1
1,944
Ease of Use
9.2
302
9.0
1,985
Ease of Setup
8.9
176
8.7
1,103
Ease of Admin
9.0
154
8.9
876
Quality of Support
9.6
277
8.9
1,734
Has the product been a good partner in doing business?
9.3
146
8.9
874
Product Direction (% positive)
9.1
299
8.9
1,919
Features by Category
Social Analytics
8.8(won by 0.5)
111
8.3
235
8.7(won by 0.2)
112
8.5
239
8.9(won by 0.2)
115
8.7
246
Feature Not Available
8.4(won by default)
204
8.4(tied score)
102
8.4(tied score)
209
9.0(won by 0.9)
44
8.1
170
8.5(won by 0.2)
45
8.3
188
Reports & Dashboards
8.4
114
8.7(won by 0.3)
250
9.0(won by 0.2)
117
8.8
247
9.0(won by 0.3)
56
8.7
232
8.3(won by 0.1)
42
8.2
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
7.7(won by default)
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3(won by default)
5
Not enough data
Listing Management
Not enough data
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Performance
Not enough data
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
Content & Collaboration
Not enough data
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Social Management
Not enough data
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Media Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
81
Not enough data
Geographic Coverage
8.3
73
Not enough data
8.7
74
Not enough data
8.8
69
Not enough data
Reporting
8.8
80
Not enough data
8.8
82
Not enough data
8.8
72
Not enough data
9.2
76
Not enough data
Agentic AI - Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
44
Not enough data
Analytics
Not enough data
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Customization
Not enough data
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Collection
Not enough data
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Agentic AI - Review Management
Not enough data
5.8
18
Not enough data
5.8
19
Moderation
Not enough data
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Use Cases
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Administration
Not enough data
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Display Options
Not enough data
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Generative AI
Not enough data
6.6
18
Monitoring & Listening
8.8
215
8.9
242
8.5
207
8.5
189
9.4
84
8.7
174
9.1
79
8.7
150
8.8
73
8.7
162
8.6
69
8.5
154
Agentic AI - Social Media Listening Tools
7.8
10
Not enough data
7.2
9
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
8.0
9
Not enough data
Data Management & Analysis
7.9
212
8.8
240
8.8
213
9.0
247
9.0
75
9.0
183
8.4
70
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Consumer Intelligence
Not enough data
9.0
1041
|
Verified
Not enough data
8.6
932
Not enough data
8.8
1000
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.6
916
|
Verified
Not enough data
9.1
1121
|
Verified
Media Monitoring
Not enough data
8.6
959
|
Verified
Not enough data
8.6
942
|
Verified
Not enough data
8.5
879
In-House Management
Not enough data
Feature Not Available
Not enough data
8.5
847
Generative AI
Not enough data
7.9
393
Agentic AI - Online Reputation Management
Not enough data
6.7
32
Not enough data
6.6
31
Not enough data
6.7
32
Not enough data
6.8
32
Not enough data
6.8
32
Not enough data
7.0
30
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Brand24 and Reputation are categorized as Social Media Analytics and Social Media Listening Tools
Unique Categories
Brand24 is categorized as Media Monitoring
Reviews
Reviewers' Company Size
Brand24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
23.3%
Information Technology and Services
8.8%
Internet
7.6%
Computer Software
7.6%
Public Relations and Communications
3.5%
Other
49.2%
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Alternatives
Discussions
What is Brand24 tool used for?
1 Comment
Official Response from Brand24
Keep your online reputation safe — Follow positive comments from brand ambassadors and reply to dissatisfied customers before the story overtakes...Read more
Who will benefit from using Brand24 tool?
1 Comment
Official Response from Brand24
Brand24's dashboard was designed to be usable both for small business owners and large enterprises. There is no such a thing as too small business for...Read more
What are the key differentiators of Brand24 from the competition?
1 Comment
Official Response from Brand24
Brand24 is more user-friendly and is much more cost-effective. Most of monitoring tools are have outdated interface, designed for analysts rather than...Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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