G2 reviewers report that Brand24 excels in user-friendliness, with many users highlighting its intuitive interface that makes tracking online mentions straightforward. One user noted, "All the information's are displayed very well," which contributes to a smoother daily experience compared to Locobuzz.
Users say that Brand24's real-time monitoring capabilities are a standout feature, allowing for quick access to mentions across social media and the web. Reviewers appreciate how swiftly it shows real-time mentions, making it easier to stay on top of brand conversations.
According to verified reviews, Locobuzz is particularly valued for its social media escalation handling, with users praising its real-time alerts for negative sentiments. This feature is crucial for timely responses, especially in high-stakes situations, showcasing its strength in crisis management.
Reviewers mention that Brand24's comparison tool and AI brand assistant provide immediate insights, allowing users to quickly assess their brand's performance against competitors. This feature is frequently highlighted as a significant advantage for users looking to enhance their competitive edge.
G2 reviewers indicate that while Locobuzz offers quick responses for highlighted issues, it falls short in overall user satisfaction compared to Brand24. Users have noted that the speed of execution in addressing customer queries is commendable, but it doesn't quite match the comprehensive capabilities of Brand24.
Users report that Brand24's high-quality support is a major plus, with a score that reflects its effectiveness in assisting users. Many have expressed satisfaction with the support they receive, contrasting with Locobuzz, where users feel there is room for improvement in this area.
Keep your online reputation safe — Follow positive comments from brand ambassadors and reply to dissatisfied customers before the story overtakes...Read more
Who will benefit from using Brand24 tool?
1 Comment
Official Response from Brand24
Brand24's dashboard was designed to be usable both for small business owners and large enterprises. There is no such a thing as too small business for...Read more
What are the key differentiators of Brand24 from the competition?
1 Comment
Official Response from Brand24
Brand24 is more user-friendly and is much more cost-effective. Most of monitoring tools are have outdated interface, designed for analysts rather than...Read more
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.