# Brand24 vs Keyhole Comparison - What are their main differences?

At a Glance

Star Rating

**Brand24** [

4.6/5(358)

](https://www.g2.com/products/brand24/reviews#reviews)

**Keyhole** [

4.3/5(70)

](https://www.g2.com/products/keyhole/reviews#reviews)

Market Segments

**Brand24**
Small-Business (64.9% of reviews)

**Keyhole**
Small-Business (59.7% of reviews)

Pros & Cons

**Brand24**
[
Ease of Use (19)
](https://www.g2.com/products/brand24/reviews?filters%5Bsentiment_snippet%5D=1258200&qs=pros-and-cons#reviews)[
Helpful (14)
](https://www.g2.com/products/brand24/reviews?filters%5Bsentiment_snippet%5D=1259455&qs=pros-and-cons#reviews)[
Filtering Problems (8)
](https://www.g2.com/products/brand24/reviews?filters%5Bsentiment_snippet%5D=2347305&qs=pros-and-cons#reviews)[
Limited Features (6)
](https://www.g2.com/products/brand24/reviews?filters%5Bsentiment_snippet%5D=1258690&qs=pros-and-cons#reviews)

**Keyhole**
[
Analytics (1)
](https://www.g2.com/products/keyhole/reviews?filters%5Bsentiment_snippet%5D=2361612&qs=pros-and-cons#reviews)[
Detailed Information (1)
](https://www.g2.com/products/keyhole/reviews?filters%5Bsentiment_snippet%5D=1189149&qs=pros-and-cons#reviews)[
Manual Labor (1)
](https://www.g2.com/products/keyhole/reviews?filters%5Bsentiment_snippet%5D=2361597&qs=pros-and-cons#reviews)[
Poor Customer Support (1)
](https://www.g2.com/products/keyhole/reviews?filters%5Bsentiment_snippet%5D=2361646&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Brand24**
 **$199.00** Per Month

**Keyhole**
No pricing available

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Brand24 excels in providing a comprehensive suite of tools, making it a go-to choice for users who appreciate having everything in one place. Users highlight its **user-friendly interface** and the ability to quickly monitor online mentions, which enhances their ability to engage in relevant conversations.
- **Users say** that Keyhole stands out for its **exceptional hashtag analytics** , which many reviewers cite as a key reason for their switch to the platform. The clean and visual interface is also praised, making it easy for teams to train on the software.
- **Reviewers mention** that Brand24's support is a significant strength, with many users appreciating the **dozens of useful insights** it provides and the overall quality of assistance. This level of support contributes to a more satisfying user experience, especially for those new to social media analytics.
- **According to verified reviews** , Keyhole's reporting features are highly regarded, with users noting that the insights provided in reports are valuable for decision-making. However, some users feel that it may not fully meet their specific workflow needs, indicating potential areas for improvement.
- **G2 reviewers highlight** that while both platforms are easy to use, Brand24 slightly edges out with a more intuitive setup process. Users appreciate the **real-time alerts** and clear reporting, which help them stay on top of their social media monitoring tasks.
- **Users report** that Keyhole has a strong focus on analytics, particularly in areas like **keyword tracking** and **brand monitoring** , which are well-received. However, the overall market presence and recent review activity suggest that Brand24 may have a more robust community and ongoing development, making it a safer choice for long-term use.

Pricing

Entry-Level Pricing

**Brand24**

Brand24

Individual

$199.00

Per Month

For tracking a small brand.

- 3 keywords, 1 user
- 2K mentions / mo
- Basic AI features

[Browse all 4 pricing plans](/products/brand24/pricing)

**Keyhole**

Keyhole
No pricing available

Free Trial

**Brand24**

Brand24

Free Trial is available

**Keyhole**

Keyhole
No trial information available

Ratings

Meets Requirements

9.0

321

8.5

58

Ease of Use

9.2

327

9.0

59

Ease of Setup

8.9

200

8.8

47

Ease of Admin

9.0

161

8.7

46

Quality of Support

9.5

302

8.2

52

Has the product been a good partner in doing business?

9.4

153

8.5

45

Product Direction (% positive)

9.1

318

7.1

57

Features by Category

Social Media Analytics[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

8.5

140

8.4

31

Social Analytics

Competitor Analysis

8.8(won by 0.8)

115

8.0

17

Follower Analysis

8.7(won by 0.4)

115

8.3

20

Post Performance

8.9(won by 0.1)

116

8.8

23

Hashtag Analytics

9.0

45

9.3(won by 0.3)

7

Sentiment Analysis

8.5

47

8.8(won by 0.3)

7

Lead Attribution

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Paid Campaign Tracking

Feature Not Available

7.8(won by default)

9

Attribution

8.4(won by default)

102

Feature Not Available

Reports & Dashboards

Report Exporting

9.0(won by 0.1)

120

8.9

21

Scalability

9.0(won by 0.8)

57

8.2

16

White Label

8.3(tied score)

42

8.3(tied score)

5

Customizable Reports

Not enough data

Not enough data

Report Customizability

8.4(won by default)

118

Feature Not Available

Agentic AI - Social Media Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

7.7(won by default)

5

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

7.3(won by default)

5

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Social Performance Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Social Media Listening Tools[Hide 66 FeaturesShow 66 Features](javascript:void(0);)

8.4

262

8.7

37

Monitoring & Listening

Social Measurement

8.8(won by 0.5)

217

8.3

33

Influencer Identification

8.5(won by 0.2)

208

8.3

26

Brand Monitoring

9.5(won by 0.2)

97

9.3

5

Keyword Tracking

9.0

85

9.7(won by 0.7)

5

Trend Analysis

8.8(won by default)

74

Not enough data

Competitor Analysis

8.6

71

9.3(won by 0.7)

5

Social Media Monitoring

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Hashtag Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Impact Measurement

Not enough data

Not enough data

Agentic AI - Social Media Listening Tools

Autonomous Task Execution

7.6(won by default)

9

Not enough data

Cross-system Integration

7.6(won by default)

11

Not enough data

Adaptive Learning

7.4(won by default)

9

Not enough data

Proactive Assistance

8.0(won by default)

9

Not enough data

Decision Making

8.1(won by default)

9

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Data Management & Analysis

Sentiment Analysis

8.0(won by 0.1)

217

7.9

25

Social Reporting

8.9(won by 0.6)

221

8.3

32

Alerts and Notifications

9.0(won by default)

79

Not enough data

Advanced Data Filtering

8.3(won by default)

76

Not enough data

Additional Functionality

Negative Feedback Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Audience Analytics

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audience Engagement

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Content Discovery

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Optical Character Recognition

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Boolean Search

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Social Listening

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Media Monitoring[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

8.8

91

Not enough data

Media Channels

Online Media

9.1(won by default)

86

Not enough data

Broadcast Media

Feature Not Available

Not enough data

Print Media

Feature Not Available

Not enough data

Geographic Coverage

Local Media

8.3(won by default)

75

Not enough data

National Media

8.8(won by default)

76

Not enough data

International Media

8.8(won by default)

69

Not enough data

Reporting

Keyword Targeting

8.9(won by default)

82

Not enough data

Custom Feeds and Alerts

8.8(won by default)

85

Not enough data

Custom Reports

8.8(won by default)

74

Not enough data

Dashboards

9.2(won by default)

77

Not enough data

Agentic AI - Media Monitoring

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Generative AI

AI Text Summarization

8.4(won by default)

44

Not enough data

Generative AI

Not enough data

Not enough data

AI Text Generation

Feature Not Available

Not enough data

Additional Functionality

Multi-Channel Marketing

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Press Release Builder

Not enough data

Not enough data

API

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Press Monitoring

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Media Monitoring

Not enough data

Not enough data

Auto Update

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Influencer Marketing Platforms[Hide 70 FeaturesShow 70 Features](javascript:void(0);)

Not enough data

8.3

14

Influencer Marketing

Influencer Recruitment

Not enough data

Not enough data

Influencer Scoring

Not enough data

8.3(won by default)

6

|

Verified

Audience Analysis

Not enough data

8.3(won by default)

8

|

Verified

Influencer Segmentation

Not enough data

Not enough data

Influencer Collaboration

Not enough data

Not enough data

User-Generated Content (UGC) Management

Not enough data

Not enough data

Content Approval

Not enough data

Not enough data

Campaign Analytics

Not enough data

7.7(won by default)

8

|

Verified

Reporting and Dashboards

Not enough data

8.8(won by default)

8

|

Verified

Data Importing and Exporting Tools

Not enough data

8.6(won by default)

7

|

Verified

Influencer Whitelisting

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Demographic Data

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Influencer Relationship Management

Not enough data

Not enough data

Social Performance Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Rewards Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Influencer Compensation

Not enough data

Feature Not Available

Social Commerce

Not enough data

Feature Not Available

E-Commerce Integration

Not enough data

Feature Not Available

Agentic AI - Influencer Marketing Platforms

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Additional Functionality

Data Visualization

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Payment Tracking

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Influencer Discovery

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Faceted Search/Filter

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Filtering

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

API

Not enough data

Not enough data

Show 1 feature category with incomplete data

Social Media Marketing[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Customer Segmentation

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Image Library

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

## Brand24 vs Keyhole FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Keyhole vs Brand24?

Brand24 stands out from Keyhole with higher reviewer satisfaction, stronger support, and more robust sentiment analysis and reporting features.

| [Keyhole](https://www.g2.com/products/keyhole/reviews) | [Brand24](https://www.g2.com/products/brand24/reviews) |
| --- | --- |
| 4.3/5 (70 reviews) | 4.6/5 (356 reviews) |
| Small-Business | Small-Business |
| 8.8 | 8.9 |
| 8.2 | 9.5 |
| Analytics | Ease of Use (19 all-time mentions) |

### How do the pricing models of Keyhole and Brand24 compare?

Brand24 is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Keyhole:** In recent reviews, several reviewers describe Keyhole as expensive for the value, with pricing cited as a limiting factor for ongoing use.
- **Brand24:** Reviewers consistently highlight Brand24's good pricing and value, especially for the features and support provided.
- **Switching reasons:** Reviewers mention switching to Keyhole for hashtag analytics, but also cite leaving due to cost and support issues.

### What are the best alternatives to Keyhole and Brand24?

The top 3 alternatives to Keyhole and Brand24 are Meltwater, Hootsuite, and Sprout Social.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Keyhole](https://www.g2.com/products/keyhole/reviews) | 4.3/5 (70 reviews) | Small-Business | Pricing is often cited as expensive for ongoing use | Analytics |
| [Brand24](https://www.g2.com/products/brand24/reviews) | 4.6/5 (356 reviews) | Small-Business | Good pricing and value for features | Ease of Use (19 all-time mentions) |
| [Meltwater](https://www.g2.com/products/meltwater/reviews) | 4.1/5 (2669 reviews) | Mid-Market | — | — |
| [Hootsuite](https://www.g2.com/products/hootsuite/reviews) | 4.3/5 (7413 reviews) | Small-Business | — | — |
| [Sprout Social](https://www.g2.com/products/sprout-social/reviews) | 4.4/5 (6873 reviews) | Small-Business | — | — |

### Which Social Media Listening Tools features should I prioritize when comparing Keyhole and Brand24?

Buyers should prioritize Sentiment Analysis, Reporting, Ease of Use, Customer Support, and Hashtag Tracking when comparing Keyhole and Brand24.

- **Sentiment Analysis:** Brand24 is frequently praised for accurate sentiment analysis (7 all-time mentions for Data Accuracy, 7 for Analytics, 9 for Reporting), while Keyhole is cited for analytics but with fewer sentiment-specific mentions.
- **Reporting:** Brand24 receives 9 all-time mentions for reporting and 8 for dashboard usability; Keyhole is noted for analytics and reporting but with fewer mentions.
- **Ease of Use:** Brand24 has 19 all-time mentions for ease of use and a 9.2 Ease of Use score; Keyhole has a 9.0 score and 1 all-time mention.
- **Customer Support:** Brand24 scores 9.5 for Quality of Support with 8 all-time mentions; Keyhole scores 8.2 with 1 all-time mention for poor support.
- **Hashtag Tracking:** Keyhole is repeatedly cited for hashtag tracking in recent reviews, making it a differentiator for campaign monitoring.

### What are the pros and cons of Keyhole vs Brand24?

Brand24's headline strength is ease of use and actionable reporting, while Keyhole's is hashtag analytics and campaign tracking.

- **Keyhole strengths:** Analytics, detailed information, ease of use, and hashtag tracking are highlighted in recent reviews.
- **Keyhole trade-offs:** Reviewers note manual labor, poor customer support, response issues, post scheduling failures, technical issues, and high pricing as trade-offs.
- **Brand24 strengths:** Ease of use (19 all-time mentions), helpfulness (14), brand monitoring (12), user interface (11), efficiency (9), intuitive design (9), mentions tracking (9), reporting (9), customer support (8), dashboard usability (8), analytics (7), data accuracy (7), improvement (7), social listening (7), time-saving (7), artificial intelligence (6), and AI assistant (5).
- **Brand24 trade-offs:** Filtering problems (8 all-time mentions), limited features (6), and data inaccuracy (5) are cited as trade-offs, along with occasional pricing concerns for small businesses.

### Is Keyhole or Brand24 better for small businesses?

Brand24 is the better fit for small businesses, with higher reviewer satisfaction and a strong small-business segment presence.

- **Keyhole:** Largest segment is Small-Business; reviewers cite ease of use but frequently mention pricing as a barrier for ongoing use by small teams.
- **Brand24:** Largest segment is Small-Business; reviewers consistently highlight ease of use, actionable insights, and strong support as benefits for small business users.

### Which Social Media Listening Tools platform has better integrations?

Brand24 and Keyhole are at parity for integrations, with no recent reviewer-cited third-party integrations for either product.

- **Keyhole:** No recent reviewer-cited integrations.
- **Brand24:** No recent reviewer-cited integrations.

### How do Keyhole and Brand24 compare on customer support?

Brand24 materially outperforms Keyhole on Quality of Support, with a 1.3-point higher score (9.5 vs 8.2).

- **Keyhole:** Reviewers report difficulty reaching support, slow or unhelpful responses, and dissatisfaction with issue resolution.
- **Brand24:** Reviewers consistently praise responsive, proactive, and helpful support, with many citing dedicated account managers and quick assistance.

### Which is easier to implement, Keyhole or Brand24?

Brand24 and Keyhole are at parity on Ease of Setup, with scores of 8.9 and 8.8 respectively.

- **Keyhole:** Reviewers describe setup as straightforward and easy, with most citing a quick onboarding process.
- **Brand24:** Reviewers consistently highlight simple, intuitive setup and user-friendly onboarding, often describing it as "made for kids" or "super easy." 

### Which product has better Sentiment Analysis?

Brand24 is the stronger product for Sentiment Analysis, with more frequent and positive reviewer mentions and higher satisfaction scores.

- **Keyhole:** Sentiment analysis is mentioned in the context of analytics, but with fewer reviewer citations and no dedicated sentiment analysis features highlighted.
- **Brand24:** Sentiment analysis is frequently praised, with 7 all-time mentions for data accuracy, 7 for analytics, 9 for reporting, and multiple recent reviews citing accurate, actionable sentiment insights and AI-powered analysis.

Reviews

Reviewers' Company Size

[![Brand24](https://images.g2crowd.com/uploads/product/hd_favicon/1487565876/brand24.svg "Brand24")](https://www.g2.com/products/brand24/reviews)

Brand24

Small-Business(50 or fewer emp.)

64.9%

Mid-Market(51-1000 emp.)

28.6%

Enterprise(\> 1000 emp.)

6.5%

[![Keyhole](https://images.g2crowd.com/uploads/product/hd_favicon/9c32702aad7b73897f164cf321c26146/keyhole.svg "Keyhole")](https://www.g2.com/products/keyhole/reviews)

Keyhole

Small-Business(50 or fewer emp.)

59.7%

Mid-Market(51-1000 emp.)

20.9%

Enterprise(\> 1000 emp.)

19.4%

Small-Business

(50 or fewer emp.)

64.9%

59.7%

Mid-Market

(51-1000 emp.)

28.6%

20.9%

Enterprise

(\> 1000 emp.)

6.5%

19.4%

Reviewers' Industry

[![Brand24](https://images.g2crowd.com/uploads/product/hd_favicon/1487565876/brand24.svg "Brand24")](https://www.g2.com/products/brand24/reviews)
Brand24

Marketing and Advertising

22.4%

Information Technology and Services

8.5%

Internet

7.1%

Computer Software

7.1%

Public Relations and Communications

4.4%

Other

50.6%

[![Keyhole](https://images.g2crowd.com/uploads/product/hd_favicon/9c32702aad7b73897f164cf321c26146/keyhole.svg "Keyhole")](https://www.g2.com/products/keyhole/reviews)
Keyhole

Marketing and Advertising

29.9%

Entertainment

10.4%

Non-Profit Organization Management

10.4%

Public Relations and Communications

7.5%

Media Production

4.5%

Other

37.3%

Alternatives

**Brand24 Alternatives**

 ![Meltwater](https://images.g2crowd.com/uploads/product/hd_favicon/1520621978/meltwater.svg "Meltwater")

[
Meltwater
](/products/meltwater/reviews)

 ![Brandwatch Consumer Intelligence](https://images.g2crowd.com/uploads/product/hd_favicon/5117a24ef41c579d55a92924d8e09fed/brandwatch-consumer-intelligence.svg "Brandwatch Consumer Intelligence")

[
Brandwatch Consumer...
](/products/brandwatch-consumer-intelligence/reviews)

 ![Mentionlytics](https://images.g2crowd.com/uploads/product/hd_favicon/374068704d3e8ad9268aa24d76a7029f/mentionlytics.svg "Mentionlytics")

[
Mentionlytics
](/products/mentionlytics/reviews)

 ![Hootsuite](https://images.g2crowd.com/uploads/product/hd_favicon/d457048f2d5f9f5f322792032d073de6/hootsuite.svg "Hootsuite")

[
Hootsuite
](/products/hootsuite/reviews)

**Keyhole Alternatives**

 ![Hootsuite](https://images.g2crowd.com/uploads/product/hd_favicon/d457048f2d5f9f5f322792032d073de6/hootsuite.svg "Hootsuite")

[
Hootsuite
](/products/hootsuite/reviews)

 ![Sprout Social](https://images.g2crowd.com/uploads/product/hd_favicon/23c97f84483973fc952fc0ce526a9227/sprout-social.svg "Sprout Social")

[
Sprout Social
](/products/sprout-social/reviews)

 ![Brandwatch Consumer Intelligence](https://images.g2crowd.com/uploads/product/hd_favicon/5117a24ef41c579d55a92924d8e09fed/brandwatch-consumer-intelligence.svg "Brandwatch Consumer Intelligence")

[
Brandwatch Consumer...
](/products/brandwatch-consumer-intelligence/reviews)

 ![Meltwater](https://images.g2crowd.com/uploads/product/hd_favicon/1520621978/meltwater.svg "Meltwater")

[
Meltwater
](/products/meltwater/reviews)

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