Compare Box and HubSpot Service Hub
Featured Products
At a Glance
Market Segments
Enterprise (40.4% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$5.00 Per Month
$0.00 Per Month
Box
Star Rating
(5,230)4.2 out of 5
Market Segments
Enterprise (40.4% of reviews)
Pros & Cons
Entry-Level Pricing
$5.00 Per Month
Free Trial is available
Browse all 6 pricing plans
HubSpot Service Hub
Star Rating
(2,912)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Box excels in handling large media files, making it a reliable choice for industries that require secure and efficient file sharing. Users appreciate its precise permission controls, which allow for safe sharing of sensitive materials, a feature highlighted by those in broadcast and facility management roles.
- Users say HubSpot Service Hub shines in its ability to consolidate information, making it easier for teams to manage customer interactions. Reviewers love the integrated dashboard that connects sales, marketing, and support, allowing for a seamless view of customer history and quick follow-ups.
- According to verified reviews, Box is praised for its intuitive organization features, enabling users to categorize files effectively based on projects or releases. This functionality is particularly beneficial for teams managing complex documentation, as noted by users in technical fields.
- Reviewers mention that HubSpot Service Hub's ticket management system is a standout feature, with its board view helping support teams track workloads efficiently. Users find this feature essential for maintaining oversight of tasks and ensuring timely responses to customer inquiries.
- G2 reviewers highlight that while Box has a strong performance in user satisfaction, HubSpot Service Hub edges ahead in overall support quality. Users appreciate HubSpot's responsive customer service, which is often cited as a key factor in their positive experiences with the platform.
- Users report that Box's setup process is straightforward, with many finding it easy to implement and manage. In contrast, some HubSpot Service Hub users have noted challenges with initial configuration, suggesting that while it offers great features, the setup experience could be improved for new users.
Pricing
Entry-Level Pricing
Box
Business Starter
$5.00
Per Month
Secure file collaboration, storage and native e-signatures for up to 10 users
- 100 GB of storage
- 2 GB file upload
- 25 file versions
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Box
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.8
4,411
8.5
2,140
Ease of Use
8.7
4,456
8.6
2,333
Ease of Setup
8.7
1,117
8.3
1,341
Ease of Admin
8.7
1,005
8.5
921
Quality of Support
8.4
3,050
8.8
1,963
Has the product been a good partner in doing business?
8.7
898
8.8
909
Product Direction (% positive)
7.7
4,305
8.7
2,008
Features by Category
Signature Process
9.2
58
Not enough data
9.1
54
Not enough data
9.3
58
Not enough data
9.1
58
Not enough data
8.8
55
Not enough data
9.2
51
Not enough data
9.0
55
Not enough data
9.3
52
Not enough data
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
9.0
56
Not enough data
9.2
56
Not enough data
9.2
55
Not enough data
Platform
8.8
65
Not enough data
9.2
72
Not enough data
9.0
61
Not enough data
9.3
69
Not enough data
8.8
62
Not enough data
Ticket and Case Management
Not enough data
8.5
774
|
Verified
Not enough data
8.4
774
|
Verified
Not enough data
8.4
788
|
Verified
Not enough data
8.2
708
|
Verified
Not enough data
7.8
482
Not enough data
8.2
708
|
Verified
Not enough data
8.4
720
Not enough data
8.7
747
|
Verified
Generative AI
Not enough data
7.3
98
Not enough data
7.3
98
Agentic AI - Help Desk
Not enough data
7.5
89
Not enough data
7.5
91
Not enough data
7.4
91
Communication Channels
Not enough data
8.1
505
Not enough data
8.5
719
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
447
Not enough data
7.7
465
Platform
Not enough data
7.3
513
Not enough data
8.1
624
|
Verified
Not enough data
8.4
669
|
Verified
Not enough data
8.3
631
|
Verified
Not enough data
8.3
728
|
Verified
Not enough data
8.5
744
|
Verified
File Management
8.6
2959
Not enough data
8.7
3317
Not enough data
8.9
3272
Not enough data
8.3
3173
Not enough data
8.5
2270
Not enough data
Agentic AI - Cloud Content Collaboration
7.2
46
Not enough data
8.0
50
Not enough data
7.6
46
Not enough data
Collaboration
8.7
2851
Not enough data
9.1
3428
Not enough data
7.8
2643
Not enough data
8.3
2558
Not enough data
Administration
8.8
2007
Not enough data
8.7
1864
Not enough data
8.7
1788
Not enough data
8.6
2043
Not enough data
8.7
1665
Not enough data
9.1
2140
Not enough data
Platform
8.9
815
Not enough data
8.5
612
Not enough data
8.6
574
Not enough data
8.5
498
Not enough data
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Platform
Not enough data
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
667
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
843
|
Verified
Generative AI
Not enough data
7.6
121
Not enough data
7.7
118
Agentic AI - Customer Success
Not enough data
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Responses
Not enough data
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Automation - AI Agents
Not enough data
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Platform
Not enough data
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Autonomy - AI Agents
Not enough data
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Generative AI
Not enough data
8.8
17
Not enough data
9.0
17
Conversational Platform
Not enough data
8.3
804
Not enough data
8.0
608
Not enough data
8.1
354
Not enough data
8.2
548
Support Automation
Not enough data
8.2
634
Not enough data
8.1
396
Not enough data
8.2
609
Not enough data
8.1
566
Generative AI
Not enough data
7.4
263
Not enough data
7.4
261
Generative AI
Not enough data
7.7
140
Not enough data
7.7
138
Not enough data
Feature Not Available
Communication
Not enough data
8.6
424
|
Verified
Not enough data
8.4
422
|
Verified
Not enough data
8.7
388
|
Verified
Not enough data
8.6
337
Not enough data
8.1
265
Internal Use
Not enough data
8.1
624
|
Verified
Not enough data
8.5
380
|
Verified
Not enough data
8.4
340
|
Verified
Not enough data
8.6
421
Not enough data
8.8
412
|
Verified
Not enough data
8.7
399
|
Verified
Generative AI
Not enough data
7.6
186
Self-Service Experience
Not enough data
8.6
655
Not enough data
8.6
628
Not enough data
7.7
86
Not enough data
7.9
416
Not enough data
8.3
451
Self-Service Platform
Not enough data
8.3
437
Not enough data
8.5
453
Not enough data
7.7
360
Not enough data
8.3
429
Agentic AI - Customer Self-Service
Not enough data
8.3
32
Not enough data
8.4
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.6
32
Not enough data
8.8
31
Not enough data
8.5
31
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
260
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Agentic AI - Enterprise Content Management (ECM)
7.3
15
Not enough data
8.0
14
Not enough data
7.9
14
Not enough data
File Management
9.0
114
Not enough data
8.5
96
Not enough data
8.3
93
Not enough data
8.8
107
Not enough data
9.0
112
Not enough data
8.6
99
Not enough data
8.4
93
Not enough data
8.2
91
Not enough data
8.4
88
Not enough data
8.8
113
Not enough data
8.9
108
Not enough data
8.7
105
Not enough data
Workflow
8.4
95
Not enough data
8.3
97
Not enough data
8.4
100
Not enough data
8.8
100
Not enough data
8.6
91
Not enough data
Platform
8.6
92
Not enough data
8.9
110
Not enough data
8.6
90
Not enough data
8.7
90
Not enough data
8.6
91
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Box and HubSpot Service Hub are categorized as AI Agents For Business Operations
Unique Categories
Box is categorized as Enterprise Content Management (ECM), E-Signature, and Cloud Content Collaboration
HubSpot Service Hub is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Success, Live Chat, Help Desk, Enterprise Feedback Management, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Box
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
9.3%
Information Technology and Services
7.5%
Computer Software
6.3%
Education Management
5.6%
Marketing and Advertising
5.6%
Other
65.7%
Computer Software
19.4%
Information Technology and Services
10.7%
Marketing and Advertising
5.3%
Financial Services
4.5%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
How does this service differ from Dropbox?
4 Comments
DL
They are very similar. Primarily, I would say the storage offered is lower on Box, and DropBox has better UI and features.Read more
Where is Box headed in the near future? Will it become an integrated service?
3 Comments
MM
With all the advancement in technology I believe that Box is definitely going forward with the movement. It is such an easy program to use along with being...Read more
how can i better improve my experience with this program?
3 Comments
DV
Box helps to improve your experience of sharing documents and files within your team. You can provide individual access to each file or folder. Create and...Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
What is HubSpot Service Hub used for?
2 Comments
JO
HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes.Read more
What does HubSpot software do?
2 Comments
FD
Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing...Read more
