Introducing G2.ai, the future of software buying.Try now
Compare Botsonic and ChatBot 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Thoughtly
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow Customer Service Management
Visit Website
At a Glance
Market Segments
Small-Business (77.4% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
$50 per month
Botsonic
Star Rating
(103)4.6 out of 5
Market Segments
Small-Business (77.4% of reviews)
Pros & Cons
Entry-Level Pricing
$40.83 3000 No. of Messages Per Month
Browse all 2 pricing plansChatBot
Star Rating
(24)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$50 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChatBot excels in its Ease of Setup with a score of 8.5, while Botsonic outshines with a score of 9.4, making it easier for new users to get started quickly.
- Reviewers mention that ChatBot has a strong Customization feature with a score of 8.8, allowing businesses to tailor the chatbot experience, whereas Botsonic's customization options are less flexible, leading to a more generic user experience.
- G2 users highlight that ChatBot's Quality of Support is rated at 9.1, indicating a strong support system, while Botsonic's support is rated lower at 8.8, suggesting potential delays in assistance.
- Users on G2 note that both products perform well in AI Text Generation, with ChatBot scoring 9.2 and Botsonic slightly lower at 9.0, but ChatBot is praised for its more nuanced responses in complex queries.
- Reviewers mention that ChatBot has a Self-Service Experience score of 8.9, which is appreciated for its comprehensive knowledge base, while Botsonic's score of 8.3 indicates room for improvement in community forums and searchable articles.
- Users say that ChatBot's Product Direction is rated a perfect 10.0, reflecting a strong commitment to future enhancements, while Botsonic's score of 9.6, although high, suggests it may not be as forward-thinking in its development roadmap.
Pricing
Entry-Level Pricing
Botsonic
Business
$40.83
3000 No. of Messages Per Month
Priced at $49/month or $40.83/month when billed annually, this plan is perfect for small to medium businesses.
- 3000 Unique messages/month
- 2 chatbot
- 2 Admin seats
ChatBot
Starter
$50
per month
For small companies.
- 1000 chats/mo included, then $0.01/chat
- 1 active chatbot
- Unlimited number of stories
Free Trial
Botsonic
Free Trial is available
ChatBot
Free Trial is available
Ratings
Meets Requirements
8.8
68
9.2
20
Ease of Use
9.2
72
9.3
20
Ease of Setup
9.4
49
8.8
12
Ease of Admin
9.0
47
8.7
10
Quality of Support
8.7
56
9.0
19
Has the product been a good partner in doing business?
8.7
40
9.4
8
Product Direction (% positive)
9.3
69
10.0
18
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Responses
8.8
65
9.0
5
8.7
65
8.7
5
8.1
65
8.0
5
8.3
64
8.7
5
8.3
61
8.0
5
Platform
8.3
64
9.3
5
8.4
64
9.0
5
8.5
63
7.7
5
8.5
60
8.3
5
Feature Not Available
7.0
5
8.0
62
7.7
5
8.5
60
8.3
5
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.1
11
Not enough data
Self-Service Experience
9.1
13
Not enough data
9.0
13
Not enough data
8.6
13
Not enough data
9.0
13
Not enough data
9.2
13
Not enough data
Self-Service Platform
8.7
13
Not enough data
8.8
12
Not enough data
9.0
12
Not enough data
8.1
12
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Botsonic and ChatBot are categorized as Chatbots
Unique Categories
Botsonic is categorized as Customer Self-Service
ChatBot is categorized as Bot Platforms and AI Chatbots
Reviews
Reviewers' Company Size
Botsonic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChatBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
6.0%
Retail
4.8%
Marketing and Advertising
4.8%
Health, Wellness and Fitness
4.8%
Entertainment
4.8%
Other
75.0%
Information Technology and Services
18.2%
Retail
13.6%
Internet
13.6%
Financial Services
13.6%
Computer Software
13.6%
Other
27.3%
Alternatives
Discussions
Botsonic has no discussions with answers
ChatBot has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
