# Botpress, Rasa vs Azure AI Bot Service Comparison

| | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 492 | 11 | 10 | 
| **Largest Market Segment** | Small-Business (77.6% of reviews) | Small-Business (72.7% of reviews) | Mid-Market (60.0% of reviews) | 
| **Entry Level Price** | Free Per Month | Free | No pricing available | 

---
## Top Pros & Cons

### Botpress

Pros:
- Ease of Use (130 reviews)
- Features (89 reviews)

Cons:
- Learning Curve (59 reviews)
- Limited Features (32 reviews)

### Rasa

**Not enough data**

### Azure AI Bot Service

**Not enough data**

---
## Ratings Comparison
| Rating | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
  | **Meets Requirements** | 8.4 (348 reviews) | 7.8 (9 reviews) | 8.7 (9 reviews) | 
  | **Ease of Use** | 8.4 (356 reviews) | 7.2 (9 reviews) | 8.9 (9 reviews) | 
  | **Ease of Setup** | 8.5 (261 reviews) | Not enough data | Not enough data | 
  | **Ease of Admin** | 8.5 (209 reviews) | Not enough data | Not enough data | 
  | **Quality of Support** | 8.0 (302 reviews) | 8.3 (9 reviews) | 8.7 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (198 reviews) | Not enough data | Not enough data | 
  | **Product Direction (% positive)** | 9.5 (355 reviews) | 5.0 (7 reviews) | 10.0 (9 reviews) | 

---
## Pricing

### Botpress

#### Entry-Level Pricing

Plan: Pay-as-you-go

Price: Free Per Month

Description: Includes:

Key Features:
- Visual building studio
- Free monthly AI credit
- Integration hub

[Browse all 4 editions](https://www.g2.com/products/botpress/pricing)

#### Free Trial

Yes

### Rasa

#### Entry-Level Pricing

Plan: Developer Edition

Price: Free

Description: For developers exploring AI assistant projects, you can access all of Rasa Pro on your own computer. CALM, Enterprise Search, E2E testing, and more. Community Support is available in our Forum.

Key Features:
- Access to Rasa Pro and our dialogue engine CALM (Conversational AI with Language Models) .

[Browse all 3 editions](https://www.g2.com/products/rasa/pricing)

#### Free Trial

Yes

### Azure AI Bot Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | 8.0/10 | 83 |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Messenger

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Sequencing** | 8.3 (61 reviews) | Not enough data | Not enough data | 
| **AI** | 8.7 (65 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 7.8 (60 reviews) | Not enough data | Not enough data | 
| **Customization Interface** | 8.5 (61 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Social Media** | 7.9 (59 reviews) | Not enough data | Not enough data | 
| **Website** | 8.8 (61 reviews) | Not enough data | Not enough data | 
| **Text Message (SMS)** | 7.0 (56 reviews) | Not enough data | Not enough data | 
| **Voice Assistants** | 6.6 (55 reviews) | Not enough data | Not enough data | 
| **Other** | 7.7 (54 reviews) | Not enough data | Not enough data | 

#### Customers

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Targeting** | 8.0 (57 reviews) | Not enough data | Not enough data | 
| **Profiles** | 7.9 (56 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.0 (57 reviews) | Not enough data | Not enough data | 
| **Lead Gathering** | 8.7 (57 reviews) | Not enough data | Not enough data | 
| **Sales Conversion** | 8.2 (53 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | 8.0/10 | 271 |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Responses

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Customization** | 8.5 (204 reviews) | Not enough data | Not enough data | 
| **Control** | 8.2 (198 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 7.6 (196 reviews) | Not enough data | Not enough data | 
| **Menu bars** | 8.1 (195 reviews) | Not enough data | Not enough data | 
| **Drip sequences** | 7.8 (189 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Live chat** | 7.9 (194 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.3 (203 reviews) | Not enough data | Not enough data | 
| **Branding** | 8.0 (199 reviews) | Not enough data | Not enough data | 
| **Analytics** | 7.8 (193 reviews) | Not enough data | Not enough data | 
| **A/B testing** | 7.2 (189 reviews) | Not enough data | Not enough data | 
| **Role-based access** | 7.9 (194 reviews) | Not enough data | Not enough data | 
| **Collection of information** | 8.2 (194 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (147 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.2 (142 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Conversational Platform

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | 7.6/10 | 153 |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | 9.4/10 | 7 |

#### Generative AI

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **AI Text Generation** | 8.4 (133 reviews) | Not enough data | 9.5 (7 reviews) | 
| **AI Text Summarization** | 8.2 (130 reviews) | Not enough data | 9.3 (7 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.5 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.5 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.5 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.1 (8 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.9 (8 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | 8.1/10 | 139 |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Generative AI

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **AI Text Summarization** | 8.2 (102 reviews) | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Knowledge Base** | 8.0 (119 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | Feature Not Available | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile Optimization** | 7.1 (114 reviews) | Not enough data | Not enough data | 
| **Personalization** | 7.9 (112 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Branding** | 7.8 (113 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.6 (117 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.6 (117 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.3 (118 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.2 (14 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (17 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.7 (15 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.0 (15 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.8 (15 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.5 (14 reviews) | Not enough data | Not enough data | 

### Generative AI Infrastructure

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | 8.2/10 | 40 |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Scalability and Performance - Generative AI Infrastructure

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **AI High Availability** | 8.3 (29 reviews) | Not enough data | Not enough data | 
| **AI Model Training Scalability** | 8.2 (29 reviews) | Not enough data | Not enough data | 
| **AI Inference Speed** | 8.2 (29 reviews) | Not enough data | Not enough data | 

#### Cost and Efficiency - Generative AI Infrastructure

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **AI Cost per API Call** | 8.0 (30 reviews) | Not enough data | Not enough data | 
| **AI Resource Allocation Flexibility** | 8.2 (30 reviews) | Not enough data | Not enough data | 
| **AI Energy Efficiency** | 8.5 (24 reviews) | Not enough data | Not enough data | 

#### Integration and Extensibility - Generative AI Infrastructure

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **AI Multi-cloud Support** | 8.0 (29 reviews) | Not enough data | Not enough data | 
| **AI Data Pipeline Integration** | 8.3 (28 reviews) | Not enough data | Not enough data | 
| **AI API Support and Flexibility** | 8.5 (30 reviews) | Not enough data | Not enough data | 

#### Security and Compliance - Generative AI Infrastructure

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **AI GDPR and Regulatory Compliance** | 8.3 (28 reviews) | Not enough data | Not enough data | 
| **AI Role-based Access Control** | 8.2 (29 reviews) | Not enough data | Not enough data | 
| **AI Data Encryption** | 7.8 (23 reviews) | Not enough data | Not enough data | 

#### Usability and Support - Generative AI Infrastructure

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **AI Documentation Quality** | 7.9 (29 reviews) | Not enough data | Not enough data | 
| **AI Community Activity** | 8.3 (28 reviews) | Not enough data | Not enough data | 

### Large Language Model Operationalization (LLMOps)

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | 7.7/10 | 12 |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Prompt Engineering - Large Language Model Operationalization (LLMOps) 

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Prompt Optimization Tools** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Template Library** | 7.7 (8 reviews) | Not enough data | Not enough data | 

#### Inference Optimization - Large Language Model Operationalization (LLMOps)

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Batch Processing Support** | 7.3 (8 reviews) | Not enough data | Not enough data | 

#### Model Garden - Large Language Model Operationalization (LLMOps)

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Model Comparison Dashboard** | 7.3 (8 reviews) | Not enough data | Not enough data | 

#### Custom Training - Large Language Model Operationalization (LLMOps)

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Fine-Tuning Interface** | 6.9 (8 reviews) | Not enough data | Not enough data | 

#### Application Development - Large Language Model Operationalization (LLMOps) 

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **SDK & API Integrations** | 6.3 (8 reviews) | Not enough data | Not enough data | 

#### Model Deployment - Large Language Model Operationalization (LLMOps) 

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **One-Click Deployment** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **Scalability Management** | 7.9 (8 reviews) | Not enough data | Not enough data | 

#### Guardrails - Large Language Model Operationalization (LLMOps)

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Content Moderation Rules** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Policy Compliance Checker** | 6.7 (8 reviews) | Not enough data | Not enough data | 

#### Model Monitoring - Large Language Model Operationalization (LLMOps)

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Drift Detection Alerts** | Feature Not Available | Not enough data | Not enough data | 
| **Real-Time Performance Metrics** | 7.9 (8 reviews) | Not enough data | Not enough data | 

#### Security - Large Language Model Operationalization (LLMOps)

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Data Encryption Tools** | Feature Not Available | Not enough data | Not enough data | 
| **Access Control Management** | 8.3 (8 reviews) | Not enough data | Not enough data | 

#### Gateways & Routers - Large Language Model Operationalization (LLMOps)

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Request Routing Optimization** | 8.1 (8 reviews) | Not enough data | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | 7.7/10 | 67 |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Natural Language Configuration** | 7.9 (33 reviews) | Not enough data | Not enough data | 
| **Tone Customization** | 7.5 (32 reviews) | Not enough data | Not enough data | 
| **Security Guardrails** | 7.4 (34 reviews) | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Omni-channel Support** | 7.6 (33 reviews) | Not enough data | Not enough data | 
| **Agent Branding** | 8.1 (31 reviews) | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | 7.8 (33 reviews) | Not enough data | Not enough data | 
| **Seamless Human Escalation** | 7.3 (31 reviews) | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Analytics & Reporting** | 7.5 (34 reviews) | Not enough data | Not enough data | 
| **Contextual Awareness** | 7.8 (33 reviews) | Not enough data | Not enough data | 
| **Data Privacy Compliance** | 8.2 (33 reviews) | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Workflow Automation** | 8.1 (35 reviews) | Not enough data | Not enough data | 
| **API Usage** | 7.6 (37 reviews) | Not enough data | Not enough data | 
| **Platform Interoperability** | 7.6 (36 reviews) | Not enough data | Not enough data | 
| **CRM Data Integration** | 7.3 (33 reviews) | Not enough data | Not enough data | 

### AI Orchestration

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Workflow Design & Integration - AI Orchestration

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Dependency Management** | Not enough data | Not enough data | Not enough data | 
| **Workflow Coordination** | Not enough data | Not enough data | Not enough data | 
| **Multi-Provider API Connectivity** | Not enough data | Not enough data | Not enough data | 
| **Multi-Step Workflow Creation** | Not enough data | Not enough data | Not enough data | 
| **Enterprise System Integration** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Data Pipelines** | Not enough data | Not enough data | Not enough data | 

#### Performance Optimization & Analytics - AI Orchestration

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Workflow Performance Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Workflow Reporting** | Not enough data | Not enough data | Not enough data | 
| **Resource Utilization Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Computational Resource Management** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Scaling** | Not enough data | Not enough data | Not enough data | 
| **Component Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Governance & Compliance Controls - AI Orchestration

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 
| **Governance Policy Enforcement** | Not enough data | Not enough data | Not enough data | 
| **Role-Based Access Control** | Not enough data | Not enough data | Not enough data | 
| **Audit Trail Management** | Not enough data | Not enough data | Not enough data | 
| **Security Protocols** | Not enough data | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Botpress** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Azure AI Bot Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Bot Platforms](https://www.g2.com/categories/bot-platforms)

**Unique to Botpress (7):** [AI Orchestration Software](https://www.g2.com/categories/ai-orchestration), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [Chatbots Software](https://www.g2.com/categories/chatbots), [Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Large Language Model Operationalization (LLMOps) Software](https://www.g2.com/categories/large-language-model-operationalization-llmops), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Rasa (3):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | Botpress | Rasa | Azure AI Bot Service | 
|---|---|---|---|
| **Small-Business** | 77.6% | 72.7% | 20.0% | 
| **Mid-Market** | 15.9% | 9.1% | 60.0% | 
| **Enterprise** | 6.5% | 18.2% | 20.0% | 

### By Industry

#### Botpress

- **Information Technology and Services:** 14.5%
- **Computer Software:** 10.1%
- **Marketing and Advertising:** 9.6%
- **Consulting:** 6.6%
- **Financial Services:** 4.1%
- **Higher Education:** 3.8%
- **Education Management:** 3.0%
- **Health, Wellness and Fitness:** 2.5%
- **Hospital & Health Care:** 1.9%
- **Automotive:** 1.9%
- **Other:** 42.1%

#### Rasa

- **Computer Software:** 36.4%
- **Information Technology and Services:** 18.2%
- **Telecommunications:** 9.1%
- **Marketing and Advertising:** 9.1%
- **Graphic Design:** 9.1%
- **Financial Services:** 9.1%
- **Banking:** 9.1%

#### Azure AI Bot Service

- **Information Technology and Services:** 70.0%
- **Higher Education:** 10.0%
- **Computer Software:** 10.0%
- **Automotive:** 10.0%

---
## Alternatives

### Alternatives to Botpress

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Voiceflow](https://www.g2.com/products/voiceflow/reviews) — 4.6/5 stars (109 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) — 4.3/5 stars (657 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (334 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)

### Alternatives to Rasa

- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3746 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)

### Alternatives to Azure AI Bot Service

- [Google Cloud Dialogflow](https://www.g2.com/products/google-cloud-dialogflow/reviews) — 4.4/5 stars (134 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1357 reviews)
- [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) — 4.4/5 stars (392 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [Verloop.io](https://www.g2.com/products/verloop-io/reviews) — 4.7/5 stars (230 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [EnableX Programmable Cloud](https://www.g2.com/products/enablex-programmable-cloud/reviews) — 4.6/5 stars (189 reviews)
- [Lindy](https://www.g2.com/products/lindy-lindy/reviews) — 4.9/5 stars (171 reviews)

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## Top Discussions

### Botpress

- Title: [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) — 3 comments
  > **Top comment:** "Yes botpress is an open source  AI software  design to build chatbots. "
- Title: [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) — 2 comments
  > **Top comment:** "I use bot press on the cloud platform for designing chatbots it's an amazing tool to develop GUI-based chatbots and integrate with other websites. "
- Title: [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) — 2 comments, 2 upvotes
  > **Top comment:** "yes botpress is amazingly good even an ordinary end user can also design a very interactive chatbot so what else needed"
- Title: [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) — 2 comments
  > **Top comment:** "Botpress is written in JavaScript and Node.js as its runtime environment."
- Title: [Is it possible to translate the backend to german? Some of our clients would prefer that.](https://www.g2.com/discussions/31311-is-it-possible-to-translate-the-backend-to-german-some-of-our-clients-would-prefer-that) — 1 comment, 1 upvote
  > **Top comment:** "Hi Frank, It's possible to translate it, but we haven't done it yet. It's currently available only in English and French. I suggest you request this as a..."

### Rasa

No discussions available for this product.

### Azure AI Bot Service

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/botpress-vs-rasa-vs-azure-ai-bot-service)