Introducing G2.ai, the future of software buying.Try now
Compare Botpress and FreshChat 
Featured Products
At a Glance
Market Segments
Small-Business (77.5% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Free Per Month
$0.00
Botpress
Star Rating
(441)4.5 out of 5
Market Segments
Small-Business (77.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 4 pricing plansFreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that FreshChat excels in user-friendliness, with many users highlighting its intuitive interface and quick setup process. One user mentioned, "I like Freshchat because it is easy to use and quick to set up," which reflects the overall sentiment of its simplicity in handling customer interactions.
- Users say that Botpress stands out for its customization capabilities, allowing users to tailor chatbots to meet unique client needs. A reviewer noted, "I love how customizable Botpress is," indicating that it can effectively handle complex requirements, making it a strong choice for businesses with specific demands.
- According to verified reviews, FreshChat provides excellent support, with users appreciating the helpfulness of the customer service team. One user stated, "the customer support has been helpful," which contributes to a positive experience for those needing assistance during implementation or daily use.
- Reviewers mention that Botpress is particularly user-friendly for non-technical users, with one user sharing, "Using Botpress allows a non-technically trained user to build a chatbot from scratch." This accessibility makes it a great option for teams without extensive technical expertise.
- G2 reviewers highlight FreshChat's strong performance in live chat features, with users praising its ability to manage customer queries efficiently. A user remarked, "I use FreshChat to handle customer's live chats and find it to be a very simple tool," showcasing its effectiveness in real-time customer engagement.
- Users report that while both platforms have their strengths, Botpress has a slight edge in overall market presence and user satisfaction, as reflected in its higher G2 scores in categories like chatbots and conversational marketing. This suggests that Botpress may be better suited for businesses looking for a robust chatbot solution.
Pricing
Entry-Level Pricing
Botpress
Pay-as-you-go
Free
Per Month
Includes:
- Visual building studio
- Free monthly AI credit
- Integration hub
Free Trial
Botpress
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
8.4
335
8.7
398
Ease of Use
8.4
343
9.1
400
Ease of Setup
8.5
248
8.8
254
Ease of Admin
8.5
198
9.0
243
Quality of Support
8.0
289
8.8
392
Has the product been a good partner in doing business?
8.5
187
8.8
239
Product Direction (% positive)
9.5
342
9.0
400
Features by Category
Messenger
8.3
61
8.9
43
|
Verified
8.6
64
8.4
45
|
Verified
7.9
61
9.4
48
|
Verified
8.5
62
9.1
48
|
Verified
Channels
7.8
59
8.7
38
|
Verified
8.8
62
9.0
45
|
Verified
7.1
57
8.8
32
6.6
56
9.0
32
|
Verified
7.7
55
8.9
37
|
Verified
Customers
8.0
58
9.0
41
|
Verified
8.0
57
8.8
43
|
Verified
8.0
58
8.6
44
|
Verified
8.7
58
8.9
38
|
Verified
8.2
54
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
201
8.5
103
8.2
197
8.6
104
7.6
195
8.9
102
8.1
194
8.7
99
7.8
188
8.6
83
Platform
7.9
193
9.2
105
8.2
198
8.9
100
8.0
197
8.8
100
7.8
192
8.5
99
7.2
188
8.4
78
8.0
192
9.0
93
8.2
193
8.8
94
Generative AI
8.3
145
8.4
42
8.2
141
8.6
42
Conversational Platform
Not enough data
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Support Automation
Not enough data
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Generative AI
Not enough data
8.5
61
Not enough data
8.5
61
Generative AI
8.4
134
Not enough data
8.2
131
Not enough data
Agentic AI - Bot Platforms
7.7
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
6.5
8
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
7.9
8
Not enough data
Generative AI
Not enough data
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Communication
Not enough data
9.2
280
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.9
248
|
Verified
Not enough data
8.2
138
|
Verified
Internal Use
Not enough data
8.5
273
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
249
|
Verified
Not enough data
8.5
254
|
Verified
Generative AI
8.3
102
8.9
33
Self-Service Experience
8.0
116
8.9
92
Feature Not Available
8.7
93
Feature Not Available
8.4
80
7.2
113
8.5
67
8.0
112
8.6
69
Self-Service Platform
7.8
113
9.1
74
8.6
115
8.9
77
8.7
114
8.0
68
8.3
113
8.8
77
Agentic AI - Customer Self-Service
8.3
13
Not enough data
7.7
14
Not enough data
8.0
14
Not enough data
7.6
14
Not enough data
8.0
14
Not enough data
7.7
14
Not enough data
8.5
13
Not enough data
Generative AI
Not enough data
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Process
Not enough data
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Channels
Not enough data
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Insight
Not enough data
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Scalability and Performance - Generative AI Infrastructure
8.3
29
Not enough data
8.2
29
Not enough data
8.2
29
Not enough data
Cost and Efficiency - Generative AI Infrastructure
8.0
30
Not enough data
8.2
30
Not enough data
8.5
24
Not enough data
Integration and Extensibility - Generative AI Infrastructure
8.0
29
Not enough data
8.3
28
Not enough data
8.4
29
Not enough data
Security and Compliance - Generative AI Infrastructure
8.3
28
Not enough data
8.2
29
Not enough data
7.8
23
Not enough data
Usability and Support - Generative AI Infrastructure
8.0
28
Not enough data
8.3
28
Not enough data
Large Language Model Operationalization (LLMOps)Hide 15 FeaturesShow 15 Features
7.7
12
Not enough data
Prompt Engineering - Large Language Model Operationalization (LLMOps)
8.8
8
Not enough data
7.7
8
Not enough data
Inference Optimization - Large Language Model Operationalization (LLMOps)
7.3
8
Not enough data
Model Garden - Large Language Model Operationalization (LLMOps)
7.3
8
Not enough data
Custom Training - Large Language Model Operationalization (LLMOps)
6.9
8
Not enough data
Application Development - Large Language Model Operationalization (LLMOps)
6.3
8
Not enough data
Model Deployment - Large Language Model Operationalization (LLMOps)
9.0
8
Not enough data
7.9
8
Not enough data
Guardrails - Large Language Model Operationalization (LLMOps)
8.1
8
Not enough data
6.7
8
Not enough data
Model Monitoring - Large Language Model Operationalization (LLMOps)
Feature Not Available
Not enough data
7.9
8
Not enough data
Security - Large Language Model Operationalization (LLMOps)
Feature Not Available
Not enough data
8.3
8
Not enough data
Gateways & Routers - Large Language Model Operationalization (LLMOps)
8.1
8
Not enough data
Customization - AI Agent Builders
7.8
31
Not enough data
7.4
30
Not enough data
7.5
31
Not enough data
Functionality - AI Agent Builders
7.4
29
Not enough data
8.1
29
Not enough data
7.7
30
Not enough data
7.2
29
Not enough data
Data and Analytics - AI Agent Builders
7.3
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
Integration - AI Agent Builders
8.0
31
Not enough data
7.5
31
Not enough data
7.4
31
Not enough data
7.2
30
Not enough data
Workflow Design & Integration - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Optimization & Analytics - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance & Compliance Controls - AI Orchestration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Botpress and FreshChat are categorized as Conversational Marketing, Chatbots, and Customer Self-Service
Unique Categories
Botpress is categorized as AI Agent Builders, Large Language Model Operationalization (LLMOps), Generative AI Infrastructure, Bot Platforms, and AI Orchestration
FreshChat is categorized as Conversational Support, Social Customer Service, Live Chat, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Botpress
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.3%
Computer Software
9.9%
Marketing and Advertising
9.6%
Consulting
6.5%
Higher Education
3.7%
Other
55.1%
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Alternatives
Discussions
Is Botpress open source?
3 Comments
MD
Ye, Botpress is an open source platform. It helps developers to create and manage chatbots for various applications both on the cloud and localhost studioRead more
How do you use Botpress?
2 Comments
MD
I use bot press on the cloud platform for designing chatbots it's an amazing tool to develop GUI-based chatbots and integrate with other websites. Read more
Is Botpress good?
2 Comments
KK
Yes Botpress is very good and provides all the required featuresRead more
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
