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At a Glance
Market Segments
Mid-Market (60.9% of reviews)
Small-Business (78.0% of reviews)
Entry-Level Pricing
Free 300 Sessions Per Month
Contact Us
Botmaker
Star Rating
(288)4.5 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 300 Sessions Per Month
Browse all 5 pricing plansWati
Star Rating
(438)4.6 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WATI excels in its WhatsApp Marketing features, particularly with Bulk WhatsApp Messaging and Conversational Messaging, both rated at 9.6, which reviewers mention significantly enhances their customer engagement strategies.
- Reviewers mention that Botmaker shines in Generative AI capabilities, especially with AI Text Generation rated at 8.2, which users say helps in creating personalized content efficiently, making it a strong choice for businesses focused on automation.
- G2 users highlight WATI's superior Quality of Support with a score of 8.7, noting that the professional support team is responsive and helpful, while Botmaker's support is rated lower at 8.1, leading to some frustration among users seeking timely assistance.
- Users on G2 report that WATI's Ease of Setup is rated at 8.9, making it user-friendly for small businesses, whereas Botmaker's score of 8.1 indicates a steeper learning curve, which some users find challenging.
- Reviewers mention that WATI's Analytics features, rated at 8.0, provide valuable insights into customer interactions, while Botmaker's lower score of 7.9 suggests that its analytics may not be as robust, potentially limiting data-driven decision-making.
- Users say that WATI's Two-way Messaging feature, rated at 8.9, is particularly effective for maintaining customer relationships, whereas Botmaker's similar functionality is rated lower, indicating that WATI may offer a more seamless communication experience.
Pricing
Entry-Level Pricing
Botmaker
Free
Free
300 Sessions Per Month
Up to 300 sessions per month. Sessions are counted as a 24-hour window since a user or a company starts a conversation.
- Unlimited chatbots
- All available channels (WhatsApp, Messenger, Instagram and more)
- No-code bot builder
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Botmaker
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
8.8
241
8.9
343
Ease of Use
8.8
244
9.2
352
Ease of Setup
8.1
192
8.9
314
Ease of Admin
8.7
196
9.1
265
Quality of Support
7.9
236
8.6
337
Has the product been a good partner in doing business?
8.7
191
9.1
261
Product Direction (% positive)
9.4
238
9.3
325
Features by Category
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
152
Not enough data
7.9
152
Not enough data
8.6
164
Not enough data
8.4
152
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
8.8
127
Not enough data
8.5
116
Not enough data
8.5
113
Support
Not enough data
8.6
119
Not enough data
8.3
114
Not enough data
8.6
125
Responses
8.5
180
8.6
169
8.6
178
8.8
166
8.7
179
8.6
164
8.6
174
8.6
159
8.3
149
8.5
153
Platform
8.7
168
8.7
162
8.4
163
8.7
138
8.5
162
8.4
159
7.9
175
8.0
158
7.9
156
Feature Not Available
8.7
170
8.7
149
8.2
177
8.6
150
Generative AI
8.2
47
7.3
95
7.9
46
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
58
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
85
Not enough data
9.3
86
Not enough data
9.2
84
Not enough data
9.0
84
Not enough data
9.1
84
Not enough data
9.2
84
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.8
81
Not enough data
9.1
79
Not enough data
8.6
76
Not enough data
8.8
77
Categories
Categories
Shared Categories
Botmaker and Wati are categorized as Chatbots
Unique Categories
Botmaker has no unique categories
Wati is categorized as Communication Platform as a Service (CPaaS), Proactive Notification, Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Botmaker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
22.3%
Telecommunications
8.4%
Banking
6.9%
Information Technology and Services
4.7%
Consumer Services
4.7%
Other
52.9%
Education Management
10.1%
Information Technology and Services
7.4%
Retail
6.7%
Marketing and Advertising
5.9%
Health, Wellness and Fitness
5.9%
Other
64.0%
Discussions
how do they manage changes and new intentions within the organization
2 Comments
MR
Camilo, how are you?
That sincerely depends a lot on the organization and the use cases they are addressing from Botmaker. In any case, from the platform...Read more
Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?
1 Comment
MR
Julio, how are you?
Currently, the integration with Hubspot is in development. It is likely that this quarter it will already be active on the platform. In...Read more
Botmaker has no more discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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