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Compare Botmaker and Twilio 
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At a Glance
Market Segments
Mid-Market (60.9% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Free 300 Sessions Per Month
No pricing available
Botmaker
Star Rating
(288)4.5 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Entry-Level Pricing
Free 300 Sessions Per Month
Browse all 5 pricing plansTwilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API Call Speed with a score of 8.3, while Botmaker slightly outperforms with a score of 8.5, indicating that Botmaker may provide faster response times for API integrations.
- Reviewers mention that Twilio's Communication Varieties score of 8.4 is competitive, but Botmaker's score of 8.6 suggests it offers a broader range of communication options, which could enhance user engagement.
- G2 users highlight that Botmaker's Ease of Setup score of 8.1 is superior to Twilio's 7.9, suggesting that users may find Botmaker easier to implement and start using effectively.
- Users on G2 report that Twilio's Quality of Support score of 8.0 is decent, but Botmaker's score of 7.9 indicates that while both platforms have room for improvement, Twilio may provide a slightly better support experience overall.
- Reviewers say that Botmaker shines in Product Direction with a score of 9.4, compared to Twilio's 8.5, indicating that Botmaker is perceived as having a more promising future and better alignment with user needs.
- Users say that both platforms have similar Documentation scores of 7.8, but Botmaker's Community Support score of 7.8 is notably higher than Twilio's 6.8, suggesting that Botmaker may offer a more robust community for user assistance.
Pricing
Entry-Level Pricing
Botmaker
Free
Free
300 Sessions Per Month
Up to 300 sessions per month. Sessions are counted as a 24-hour window since a user or a company starts a conversation.
- Unlimited chatbots
- All available channels (WhatsApp, Messenger, Instagram and more)
- No-code bot builder
Twilio
No pricing availableFree Trial
Botmaker
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.8
241
8.8
361
Ease of Use
8.8
244
8.2
366
Ease of Setup
8.1
192
7.8
205
Ease of Admin
8.7
196
7.9
193
Quality of Support
7.9
236
7.8
327
Has the product been a good partner in doing business?
8.7
191
8.1
184
Product Direction (% positive)
9.4
238
8.3
351
Features by Category
Functionality
Not enough data
8.0
106
|
Verified
Not enough data
8.3
103
|
Verified
Not enough data
8.3
103
|
Verified
Support
Not enough data
7.6
104
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
103
|
Verified
Responses
8.5
180
Not enough data
8.6
178
Not enough data
8.7
179
Not enough data
8.6
174
Not enough data
8.3
149
Not enough data
Platform
8.7
168
Not enough data
8.4
163
Not enough data
8.5
162
Not enough data
7.9
175
Not enough data
7.9
156
Not enough data
8.7
170
Not enough data
8.2
177
Not enough data
Generative AI
8.2
47
Not enough data
7.9
46
Not enough data
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Botmaker and Twilio share no categories
Unique Categories
Botmaker is categorized as Chatbots
Twilio is categorized as Communication Platform as a Service (CPaaS), Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
Botmaker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
22.3%
Telecommunications
8.4%
Banking
6.9%
Information Technology and Services
4.7%
Consumer Services
4.7%
Other
52.9%
Computer Software
17.8%
Information Technology and Services
10.9%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Discussions
how do they manage changes and new intentions within the organization
2 Comments
MR
Camilo, how are you?
That sincerely depends a lot on the organization and the use cases they are addressing from Botmaker. In any case, from the platform...Read more
Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?
1 Comment
MR
Julio, how are you?
Currently, the integration with Hubspot is in development. It is likely that this quarter it will already be active on the platform. In...Read more
Botmaker has no more discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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