# Botmaker, Cliengo vs Tidio Comparison

| | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 289 | 12 | 1,904 | 
| **Largest Market Segment** | Mid-Market (60.7% of reviews) | Small-Business (50.0% of reviews) | Small-Business (90.5% of reviews) | 
| **Entry Level Price** | Free 300 Sessions Per Month | No pricing available | Free Per Month | 

---
## Top Pros & Cons

### Botmaker

Pros:
- Ease of Use (9 reviews)
- Features (5 reviews)

Cons:
- Poor Customer Support (4 reviews)
- Integration Issues (2 reviews)

### Cliengo

**Not enough data**

### Tidio

Pros:
- Ease of Use (225 reviews)
- Helpful (184 reviews)

Cons:
- Expensive (76 reviews)
- Missing Features (59 reviews)

---
## Ratings Comparison
| Rating | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (241 reviews) | 9.2 (12 reviews) | 9.1 (1322 reviews) | 
  | **Ease of Use** | 8.8 (244 reviews) | 9.6 (12 reviews) | 9.3 (1339 reviews) | 
  | **Ease of Setup** | 8.1 (192 reviews) | 9.8 (8 reviews) | 9.2 (1076 reviews) | 
  | **Ease of Admin** | 8.7 (196 reviews) | 9.4 (8 reviews) | 9.2 (963 reviews) | 
  | **Quality of Support** | 7.9 (236 reviews) | 8.3 (12 reviews) | 9.2 (1149 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (191 reviews) | 8.8 (8 reviews) | 9.2 (914 reviews) | 
  | **Product Direction (% positive)** | 9.4 (238 reviews) | 9.0 (12 reviews) | 9.2 (1184 reviews) | 

---
## Pricing

### Botmaker

#### Entry-Level Pricing

Plan: Free

Price: Free 300 Sessions Per Month

Description: Up to 300 sessions. Sessions are counted as a 24-hour window since a user or a company starts a conversation.

Key Features:
- All available channels (WhatsApp, Messenger, Instagram and more)
- No-code bot builder
- Calls and Videocalls

[Browse all 5 editions](https://www.g2.com/products/botmaker/pricing)

#### Free Trial

Yes

### Cliengo

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Tidio

#### Entry-Level Pricing

Plan: Free

Price: Free Per Month

Description: For solo entrepreneurs. Free forever. No credit card requried.

Key Features:
- 50 Handled Conversations
- Live Chat
- Help Desk

[Browse all 5 editions](https://www.g2.com/products/tidio/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.3/10 | 847 |

#### Ticket and Case Management

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.5 (82 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.4 (83 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.5 (85 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 8.7 (91 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.0 (69 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.6 (79 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.4 (76 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.5 (73 reviews) | 

#### Generative AI

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (46 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.0 (42 reviews) | 

#### Agentic AI - Help Desk

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (13 reviews) | 

#### Communication Channels

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.8 (78 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 8.7 (78 reviews) | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.3 (95 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 8.1 (72 reviews) | 
| **Voice** | Not enough data | Not enough data | 7.3 (66 reviews) | 

#### Platform

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.9 (104 reviews) | 
| **Customization ** | Not enough data | Feature Not Available | 8.9 (713 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.1 (108 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.7 (108 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.1 (93 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.9 (105 reviews) | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.1/10 | 128 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Reliability** | Not enough data | Not enough data | 8.6 (106 reviews) | 
| **Data Security** | Not enough data | Not enough data | 8.6 (104 reviews) | 

#### Interaction

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | 8.3 (104 reviews) | 
| **Natural Conversation** | Not enough data | Not enough data | 8.4 (108 reviews) | 
| **Understanding** | Not enough data | Not enough data | 8.3 (103 reviews) | 
| **Context Management** | Not enough data | Not enough data | 8.3 (104 reviews) | 
| **Customizability** | Not enough data | Not enough data | 8.2 (105 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | 8.2 (102 reviews) | 
| **Error Learning** | Not enough data | Not enough data | 7.9 (101 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Creativity** | Not enough data | Not enough data | 8.3 (99 reviews) | 
| **Content Accuracy** | Not enough data | Not enough data | 8.3 (100 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | 8.1 (96 reviews) | 
| **Update Frequency and Utility** | Not enough data | Not enough data | 8.2 (97 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | 8.0 (96 reviews) | 
| **Software Integration** | Not enough data | Not enough data | 8.2 (99 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (13 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.5 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (14 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.4 (14 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.9 (14 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.1/10 | 94 |

#### Messenger

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 8.5 (84 reviews) | 
| **AI** | Not enough data | Not enough data | 8.3 (88 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 9.2 (86 reviews) | 
| **Customization Interface** | Not enough data | Not enough data | 8.8 (84 reviews) | 

#### Channels

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | 8.2 (82 reviews) | 
| **Website** | Not enough data | Not enough data | 9.0 (83 reviews) | 
| **Text Message (SMS)** | Not enough data | Not enough data | 8.0 (78 reviews) | 
| **Voice Assistants** | Not enough data | Not enough data | 7.7 (74 reviews) | 
| **Other** | Not enough data | Not enough data | 7.9 (78 reviews) | 

#### Customers

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 8.6 (80 reviews) | 
| **Profiles** | Not enough data | Not enough data | 8.5 (81 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.8 (79 reviews) | 
| **Lead Gathering** | Not enough data | Not enough data | 8.8 (81 reviews) | 
| **Sales Conversion** | Not enough data | Not enough data | 8.8 (81 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.1 (7 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.1 (7 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### User Analysis

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | Not enough data | 

#### User Support

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Not enough data | Feature Not Available | 
| **Text Bubble Walkthroughs** | Not enough data | Not enough data | Feature Not Available | 

#### Platform Basics - Digital Adoption Platform

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.1/10 | 61 |

#### Channels

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.2 (54 reviews) | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | 

#### Design

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.4 (53 reviews) | 
| **Create Content** | Not enough data | Not enough data | 7.6 (54 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.0 (54 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.2 (53 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.3 (53 reviews) | 

#### Generative AI

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.9 (35 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (34 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.5/10 | 23 |

#### Productivity Tools

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.0 (18 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | 8.2 (18 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.6 (18 reviews) | 
| **Workflows** | Not enough data | Not enough data | 8.6 (19 reviews) | 
| **Templates** | Not enough data | Not enough data | 9.1 (18 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.1 (19 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.6 (17 reviews) | 

#### Analytics

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 9.2 (16 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | 9.1 (17 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 8.3 (18 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.0 (5 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.5/10 | 13 |

#### Responses

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.5 (12 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.5 (12 reviews) | 

#### Automation - AI Agents

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 7.9 (8 reviews) | 

#### Platform

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Integration** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 7.8 (12 reviews) | 

#### Autonomy -  AI Agents

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.5 (8 reviews) | 

#### Generative AI

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (9 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | 8.4/10 | 196 |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.7/10 | 560 |

#### Responses

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Customization** | 8.5 (180 reviews) | Not enough data | 8.7 (495 reviews) | 
| **Control** | 8.6 (178 reviews) | Not enough data | 8.8 (486 reviews) | 
| **Route To Human** | 8.7 (179 reviews) | Not enough data | 8.8 (486 reviews) | 
| **Menu bars** | 8.6 (174 reviews) | Not enough data | 8.7 (469 reviews) | 
| **Drip sequences** | 8.3 (149 reviews) | Not enough data | 8.7 (426 reviews) | 

#### Platform

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Live chat** | 8.7 (168 reviews) | Not enough data | 9.3 (507 reviews) | 
| **Integrations** | 8.4 (163 reviews) | Not enough data | 8.8 (456 reviews) | 
| **Branding** | 8.5 (162 reviews) | Not enough data | 8.6 (455 reviews) | 
| **Analytics** | 7.9 (175 reviews) | Not enough data | 8.7 (453 reviews) | 
| **A/B testing** | 7.9 (156 reviews) | Feature Not Available | 8.3 (351 reviews) | 
| **Role-based access** | 8.7 (170 reviews) | Not enough data | 8.7 (404 reviews) | 
| **Collection of information** | 8.2 (177 reviews) | Not enough data | 8.9 (466 reviews) | 

#### Generative AI

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (47 reviews) | Feature Not Available | 8.0 (127 reviews) | 
| **AI Text Summarization** | 7.9 (46 reviews) | Not enough data | 8.1 (124 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.3/10 | 132 |

#### Conversational Platform

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.4 (124 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.2 (117 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.2 (118 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.5 (120 reviews) | 

#### Support Automation

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.4 (113 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.3 (110 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.5 (110 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.4 (116 reviews) | 

#### Generative AI

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.1 (71 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.2 (69 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.1/10 | 25 |

#### Customer Support

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.4 (21 reviews) | 
| **Speech** | Not enough data | Not enough data | 7.7 (20 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (19 reviews) | 

#### Automation

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.2 (22 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.1 (20 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.3 (20 reviews) | 

#### Artificial Intelligence

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.0 (19 reviews) | 
| **Language** | Not enough data | Not enough data | 7.8 (20 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.2 (20 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | 8.5/10 | 11 |
| **Tidio** | 8.6/10 | 869 |

#### Generative AI

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 7.8 (84 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (77 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 7.2 (78 reviews) | 

#### Communication

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (11 reviews) ✓ Verified | 9.3 (754 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.6 (11 reviews) ✓ Verified | 9.1 (752 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.5 (10 reviews) | 8.6 (539 reviews) | 
| **In-App Messaging** | Not enough data | 8.0 (9 reviews) | 9.1 (648 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Feature Not Available | 8.6 (480 reviews) ✓ Verified | 

####  Internal Use

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Customization ** | Not enough data | Feature Not Available | 8.9 (713 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (10 reviews) ✓ Verified | 9.0 (616 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.3 (11 reviews) ✓ Verified | 8.8 (606 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | Feature Not Available | 8.6 (582 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 7.9 (11 reviews) ✓ Verified | 8.8 (565 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.5 (11 reviews) ✓ Verified | 8.7 (592 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.8/10 | 119 |

#### Generative AI

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.1 (54 reviews) | 

#### Self-Service Experience

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.7 (91 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.8 (81 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 8.7 (26 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.8 (87 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.9 (88 reviews) | 

#### Self-Service Platform

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.7 (91 reviews) | 
| **Automation** | Not enough data | Not enough data | 9.0 (94 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.8 (88 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.8 (90 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.6/10 | 59 |

#### Generative AI

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.9 (25 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (25 reviews) | 

#### Process

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.2 (45 reviews) | 
| **Tickets** | Not enough data | Not enough data | 8.6 (47 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.4 (42 reviews) | 

#### Channels

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 8.9 (48 reviews) | 
| **Social** | Not enough data | Not enough data | 8.9 (49 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 9.4 (50 reviews) | 
| **Phone** | Not enough data | Not enough data | 8.1 (42 reviews) | 
| **Text** | Not enough data | Not enough data | 8.7 (42 reviews) | 

#### Insight

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.5 (41 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.3 (45 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 9.1 (50 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 9.3 (40 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 5.8/10 | 7 |

#### Generative AI

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 5.8 (6 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Tools

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.6/10 | 10 |

#### Agentic AI - E-Commerce Tools

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (8 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | 8.5/10 | 56 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.6 (44 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 8.2 (45 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.4 (42 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.7 (42 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.1 (42 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.6 (42 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.5 (41 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 8.8 (41 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.7 (44 reviews) | 

#### Automation

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.7 (50 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.6 (43 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 8.4 (44 reviews) | 

#### Autonomy

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 8.2 (41 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.2 (43 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.6 (42 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.5 (42 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | N/A | N/A |
| **Tidio** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)


**Unique to Cliengo (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Tidio (15):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Botmaker | Cliengo | Tidio | 
|---|---|---|---|
| **Small-Business** | 25.5% | 50.0% | 90.5% | 
| **Mid-Market** | 60.7% | 41.7% | 8.5% | 
| **Enterprise** | 13.8% | 8.3% | 1.1% | 

### By Industry

#### Botmaker

- **Financial Services:** 22.3%
- **Telecommunications:** 8.4%
- **Banking:** 6.9%
- **Consumer Services:** 4.7%
- **Information Technology and Services:** 4.7%
- **Insurance:** 3.3%
- **Professional Training & Coaching:** 3.3%
- **Hospital & Health Care:** 2.9%
- **Automotive:** 2.6%
- **Education Management:** 2.6%
- **Other:** 38.3%

#### Cliengo

- **Marketing and Advertising:** 16.7%
- **Information Technology and Services:** 16.7%
- **Consumer Electronics:** 16.7%
- **Telecommunications:** 8.3%
- **Sporting Goods:** 8.3%
- **Financial Services:** 8.3%
- **Consumer Goods:** 8.3%
- **Computer Games:** 8.3%
- **Architecture & Planning:** 8.3%

#### Tidio

- **Retail:** 8.4%
- **Marketing and Advertising:** 7.2%
- **Computer Software:** 5.7%
- **Information Technology and Services:** 5.1%
- **Health, Wellness and Fitness:** 4.0%
- **Apparel & Fashion:** 3.1%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.3%
- **Leisure, Travel & Tourism:** 2.2%
- **Automotive:** 2.2%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to Botmaker

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (492 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6925 reviews)
- [Appy Pie](https://www.g2.com/products/appy-pie/reviews) — 4.7/5 stars (1389 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (477 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (333 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1544 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)

### Alternatives to Cliengo

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6925 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1544 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7585 reviews)

### Alternatives to Tidio

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6925 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (196 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews)

---
## Top Discussions

### Botmaker

- Title: [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) — 2 comments, 3 upvotes
  > **Top comment:** "Camilo, how are you?

That sincerely depends a lot on the organization and the use cases they are addressing from Botmaker. In any case, from the platform..."
- Title: [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) — 1 comment, 2 upvotes
  > **Top comment:** "Julio, how are you?

Currently, the integration with Hubspot is in development. It is likely that this quarter it will already be active on the platform. In..."

### Cliengo

- Title: [How can I integrate Cliengo with more software?](https://www.g2.com/discussions/11904-como-puedo-integrar-cliengo-con-mas-software) — 1 comment, 1 upvote
  > **Top comment:** "Hey Marina...great question! I'm a Market Research Analyst at G2 focusing on AI & Analytics. 

You can integrate Cliengo with Google Ads..."

### Tidio

- Title: [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) — 7 comments
  > **Top comment:** "Yeah"
- Title: [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Tidio is a live chat software."
- Title: [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) — 3 comments
  > **Top comment:** "You can input automated messages as well as an option to chat directly with a live agent."
- Title: [What is Tidio?](https://www.g2.com/discussions/what-is-tidio) — 3 comments
  > **Top comment:** "Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer..."
- Title: [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) — 2 comments
  > **Top comment:** "Since creature Lukashenko starts to do more crazy and crazy things, a lot of companies starts to enter sanctions for all Belarusians, so you send me letter..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/botmaker-vs-cliengo-vs-tidio)