# Botmaker, Cliengo vs JivoChat Comparison

| | Botmaker | Cliengo | JivoChat | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 289 | 12 | 51 | 
| **Largest Market Segment** | Mid-Market (60.7% of reviews) | Small-Business (50.0% of reviews) | Mid-Market (66.0% of reviews) | 
| **Entry Level Price** | Free 300 Sessions Per Month | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Botmaker

Pros:
- Ease of Use (9 reviews)
- Features (5 reviews)

Cons:
- Poor Customer Support (4 reviews)
- Integration Issues (2 reviews)

### Cliengo

**Not enough data**

### JivoChat

**Not enough data**

---
## Ratings Comparison
| Rating | Botmaker | Cliengo | JivoChat | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (241 reviews) | 9.2 (12 reviews) | 9.3 (39 reviews) | 
  | **Ease of Use** | 8.8 (244 reviews) | 9.6 (12 reviews) | 9.6 (40 reviews) | 
  | **Ease of Setup** | 8.1 (192 reviews) | 9.8 (8 reviews) | 9.5 (29 reviews) | 
  | **Ease of Admin** | 8.7 (196 reviews) | 9.4 (8 reviews) | 9.5 (29 reviews) | 
  | **Quality of Support** | 7.9 (236 reviews) | 8.3 (12 reviews) | 8.9 (41 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (191 reviews) | 8.8 (8 reviews) | 9.1 (29 reviews) | 
  | **Product Direction (% positive)** | 9.4 (238 reviews) | 9.0 (12 reviews) | 8.8 (40 reviews) | 

---
## Pricing

### Botmaker

#### Entry-Level Pricing

Plan: Free

Price: Free 300 Sessions Per Month

Description: Up to 300 sessions. Sessions are counted as a 24-hour window since a user or a company starts a conversation.

Key Features:
- All available channels (WhatsApp, Messenger, Instagram and more)
- No-code bot builder
- Calls and Videocalls

[Browse all 5 editions](https://www.g2.com/products/botmaker/pricing)

#### Free Trial

Yes

### Cliengo

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### JivoChat

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | 8.4/10 | 196 |
| **Cliengo** | N/A | N/A |
| **JivoChat** | N/A | N/A |

#### Responses

| Feature | Botmaker | Cliengo | JivoChat | 
|---|---|---|---|
| **Customization** | 8.5 (180 reviews) | Not enough data | Not enough data | 
| **Control** | 8.6 (178 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 8.7 (179 reviews) | Not enough data | Not enough data | 
| **Menu bars** | 8.6 (174 reviews) | Not enough data | Not enough data | 
| **Drip sequences** | 8.3 (149 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | Botmaker | Cliengo | JivoChat | 
|---|---|---|---|
| **Live chat** | 8.7 (168 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.4 (163 reviews) | Not enough data | Not enough data | 
| **Branding** | 8.5 (162 reviews) | Not enough data | Not enough data | 
| **Analytics** | 7.9 (175 reviews) | Not enough data | Not enough data | 
| **A/B testing** | 7.9 (156 reviews) | Feature Not Available | Not enough data | 
| **Role-based access** | 8.7 (170 reviews) | Not enough data | Not enough data | 
| **Collection of information** | 8.2 (177 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Botmaker | Cliengo | JivoChat | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (47 reviews) | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.9 (46 reviews) | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Botmaker** | N/A | N/A |
| **Cliengo** | 8.5/10 | 11 |
| **JivoChat** | 9.0/10 | 40 |

#### Generative AI

| Feature | Botmaker | Cliengo | JivoChat | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | Not enough data | 

#### Communication

| Feature | Botmaker | Cliengo | JivoChat | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (11 reviews) ✓ Verified | 9.6 (39 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.6 (11 reviews) ✓ Verified | 9.2 (39 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.5 (10 reviews) | 9.4 (36 reviews) | 
| **In-App Messaging** | Not enough data | 8.0 (9 reviews) | 9.3 (38 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Feature Not Available | 7.4 (7 reviews) | 

####  Internal Use

| Feature | Botmaker | Cliengo | JivoChat | 
|---|---|---|---|
| **Customization ** | Not enough data | Feature Not Available | 9.3 (39 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (10 reviews) ✓ Verified | 9.5 (38 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.3 (11 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | Feature Not Available | 8.2 (38 reviews) | 
| **Team Inbox ** | Not enough data | 7.9 (11 reviews) ✓ Verified | 9.2 (37 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.5 (11 reviews) ✓ Verified | 9.3 (38 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [Chatbots Software](https://www.g2.com/categories/chatbots)


**Unique to Cliengo (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to JivoChat (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Botmaker | Cliengo | JivoChat | 
|---|---|---|---|
| **Small-Business** | 25.5% | 50.0% | 34.0% | 
| **Mid-Market** | 60.7% | 41.7% | 66.0% | 
| **Enterprise** | 13.8% | 8.3% | 0% | 

### By Industry

#### Botmaker

- **Financial Services:** 22.3%
- **Telecommunications:** 8.4%
- **Banking:** 6.9%
- **Consumer Services:** 4.7%
- **Information Technology and Services:** 4.7%
- **Insurance:** 3.3%
- **Professional Training & Coaching:** 3.3%
- **Hospital & Health Care:** 2.9%
- **Automotive:** 2.6%
- **Education Management:** 2.6%
- **Other:** 38.3%

#### Cliengo

- **Marketing and Advertising:** 16.7%
- **Information Technology and Services:** 16.7%
- **Consumer Electronics:** 16.7%
- **Telecommunications:** 8.3%
- **Sporting Goods:** 8.3%
- **Financial Services:** 8.3%
- **Consumer Goods:** 8.3%
- **Computer Games:** 8.3%
- **Architecture & Planning:** 8.3%

#### JivoChat

- **Information Technology and Services:** 42.6%
- **Computer & Network Security:** 10.6%
- **Oil & Energy:** 6.4%
- **Retail:** 4.3%
- **Marketing and Advertising:** 4.3%
- **Leisure, Travel & Tourism:** 4.3%
- **Business Supplies and Equipment:** 4.3%
- **Accounting:** 2.1%
- **Banking:** 2.1%
- **Events Services:** 2.1%
- **Other:** 17.0%

---
## Alternatives

### Alternatives to Botmaker

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (492 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Appy Pie](https://www.g2.com/products/appy-pie/reviews) — 4.7/5 stars (1389 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (477 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (333 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)

### Alternatives to Cliengo

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)

### Alternatives to JivoChat

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6840 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)

---
## Top Discussions

### Botmaker

- Title: [how do they manage changes and new intentions within the organization](https://www.g2.com/discussions/como-administran-los-cambios-y-las-nuevas-intenciones-dentro-de-la-organizacion) — 2 comments, 3 upvotes
  > **Top comment:** "Camilo, how are you?

That sincerely depends a lot on the organization and the use cases they are addressing from Botmaker. In any case, from the platform..."
- Title: [Is there any integration with Hubspot CRM? Or something done besides the actions of the intention?](https://www.g2.com/discussions/existe-alguna-integracion-con-el-hubspot-crm-o-algo-hecho-ademas-de-las-acciones-de-la-intension) — 1 comment, 2 upvotes
  > **Top comment:** "Julio, how are you?

Currently, the integration with Hubspot is in development. It is likely that this quarter it will already be active on the platform. In..."

### Cliengo

- Title: [How can I integrate Cliengo with more software?](https://www.g2.com/discussions/11904-como-puedo-integrar-cliengo-con-mas-software) — 1 comment, 1 upvote
  > **Top comment:** "Hey Marina...great question! I'm a Market Research Analyst at G2 focusing on AI & Analytics. 

You can integrate Cliengo with Google Ads..."

### JivoChat

- Title: [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) — 2 comments, 1 upvote
  > **Top comment:** "It is! Definetly brings us more than we expect."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/botmaker-vs-cliengo-vs-jivochat)