Compare Salesforce Service Cloud Software and Boost.ai 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (44.8% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansBoost.ai
Star Rating
(39)4.7 out of 5
Market Segments
Enterprise (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Boost.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Boost.ai. Users appreciate its flexibility to adapt to various business needs, making it a robust choice for organizations looking for a customizable solution.
- Users say that Salesforce Service Cloud offers a more comprehensive set of features for customer service automation, with many highlighting its user-friendly interface that allows for quick onboarding and ease of use. This is particularly beneficial for teams that require a seamless transition to new software.
- According to verified reviews, Boost.ai shines in its ease of use and accessibility, especially for users with limited coding experience. Reviewers mention that the platform is straightforward and intuitive, making it enjoyable to manage and implement.
- Reviewers mention that while Boost.ai has a strong focus on conversational AI, it struggles with market presence and user engagement, as evidenced by its lower G2 Scores in key areas like customer service automation. This may be a concern for businesses looking for a more established solution.
- Users highlight that Salesforce Service Cloud provides excellent support and resources, with many praising its knowledge base and community forums. This support network is crucial for teams that need ongoing assistance and guidance as they navigate the platform.
- G2 reviewers note that Boost.ai's customer support is highly responsive and dedicated, which is a significant advantage for users who prioritize assistance during implementation. However, the lack of recent reviews suggests that potential buyers should consider the current user experience more cautiously.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Boost.ai
No pricing availableFree Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Boost.ai
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
8.8
26
Ease of Use
8.4
5,383
9.2
26
Ease of Setup
7.9
4,139
9.2
24
Ease of Admin
8.2
1,536
9.2
22
Quality of Support
8.3
2,573
9.0
26
Has the product been a good partner in doing business?
8.7
1,517
9.0
21
Product Direction (% positive)
8.3
2,753
9.5
25
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1249
|
Verified
Not enough data
8.3
1161
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1047
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
178
Not enough data
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1210
|
Verified
Not enough data
8.1
852
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Not enough data
Platform
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
620
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
8.8
13
Data
Not enough data
9.0
15
Not enough data
9.1
15
Interaction
Not enough data
7.8
15
Not enough data
8.1
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
8.9
15
Task & Flow Management - AI Chatbots
Not enough data
9.1
13
Not enough data
9.0
13
Learning
Not enough data
7.8
15
Not enough data
6.3
15
Deployment & Embedding - AI Chatbots
Not enough data
8.7
13
Not enough data
8.5
13
Content Generation
Not enough data
8.7
15
Not enough data
8.0
15
Admin & Configuration - AI Chatbots
Not enough data
9.2
13
System
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.9
15
Not enough data
8.1
15
Agentic AI - AI Chatbots
Not enough data
7.4
14
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.1
14
Not enough data
7.9
14
Not enough data
7.4
14
Not enough data
8.0
14
Monitoring & Improvement - AI Chatbots
Not enough data
8.2
12
Reliability & Safety - AI Chatbots
Not enough data
9.0
12
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Responses
Not enough data
8.7
17
Not enough data
8.8
17
Not enough data
8.8
18
Not enough data
8.6
18
Not enough data
7.8
15
Platform
Not enough data
9.1
16
Not enough data
9.1
18
Not enough data
9.2
16
Not enough data
8.9
19
Not enough data
9.0
18
Not enough data
8.4
17
Not enough data
8.5
17
Generative AI
Not enough data
8.9
9
Not enough data
8.0
10
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
8.9
9
8.7
101
7.9
8
8.1
100
7.8
9
8.2
104
8.3
10
Support Automation
8.1
102
8.5
9
8.1
100
8.8
10
8.1
101
9.2
11
8.0
98
9.3
10
Generative AI
7.4
96
8.6
7
7.5
95
8.1
7
Customer Support
8.3
144
9.3
9
7.9
139
7.7
8
8.2
139
9.3
10
Automation
8.2
143
Feature Not Available
8.2
143
9.2
10
8.1
143
8.5
9
Artificial Intelligence
7.6
138
8.3
10
7.7
137
9.3
9
7.4
134
9.4
9
Generative AI
Not enough data
8.9
16
Not enough data
8.3
16
Agentic AI - Bot Platforms
Not enough data
7.2
16
Not enough data
7.5
16
Not enough data
7.5
16
Not enough data
6.5
16
Not enough data
8.0
16
Not enough data
7.1
16
Not enough data
7.0
16
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
819
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.3
127
9.0
10
Self-Service Experience
8.6
593
8.7
15
8.3
579
8.6
15
8.3
528
8.5
16
8.0
214
6.9
15
8.4
224
7.6
15
Self-Service Platform
8.4
223
9.0
16
8.6
229
8.4
16
7.6
199
9.2
16
8.5
215
9.0
16
Agentic AI - Customer Self-Service
8.6
7
7.8
10
8.6
7
7.8
10
8.6
7
7.8
10
8.8
7
7.2
10
8.6
7
8.3
9
9.0
7
7.4
9
8.8
7
8.0
9
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Customization - AI Agent Builders
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Functionality - AI Agent Builders
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Data and Analytics - AI Agent Builders
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Integration - AI Agent Builders
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Boost.ai are categorized as Conversational Support, Customer Self-Service, and Customer Service Automation
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Boost.ai is categorized as AI Agent Builders, AI Chatbots, Bot Platforms, Chatbots, and AI Voice Assistants
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Boost.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Telecommunications
20.7%
Financial Services
17.2%
Banking
17.2%
Insurance
10.3%
Real Estate
3.4%
Other
31.0%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Boost.ai has no discussions with answers
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