# Boomerang for Outlook vs Hiver in Gmail Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Boomerang for Outlook. Users appreciate how Hiver enhances team collaboration through features like shared inboxes and the ability to assign emails, which streamlines their workflow and improves customer service.
- **According to verified reviews** , Hiver's implementation process is praised for its ease, with many users highlighting the intuitive onboarding that helps teams quickly adapt to managing shared inboxes. In contrast, while Boomerang for Outlook is noted for its user-friendliness, it has fewer recent reviews, suggesting a less robust user experience.
- **Users say** that Hiver's quality of support is a standout feature, with many noting the responsiveness and helpfulness of the support team. This contrasts with Boomerang for Outlook, where some users have reported mixed experiences with customer support, despite acknowledging its helpfulness when questions arise.
- **Reviewers mention** that Hiver's features for tracking email status and internal communication significantly enhance productivity, making it easier for teams to manage support and sales queries. On the other hand, Boomerang for Outlook shines with its email reminders and scheduling capabilities, which users find helpful for managing their time effectively.
- **G2 reviewers highlight** that Hiver's focus on shared inbox management and email collaboration tools makes it particularly beneficial for small businesses, as evidenced by the majority of its reviews coming from this segment. Boomerang for Outlook, while also catering to small businesses, has a smaller user base, which may limit the breadth of feedback and feature development.
- **According to recent user feedback** , Hiver's ability to keep a record of email interactions and resolve issues efficiently is a game-changer for customer experience. In contrast, while Boomerang for Outlook offers useful features like snoozing emails, users feel that it lacks the comprehensive email management capabilities that Hiver provides.



| | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 77 | 1,283 | 
| **Largest Market Segment** | Small-Business (50.0% of reviews) | Small-Business (66.8% of reviews) | 
| **Entry Level Price** | Free Per Month | $25.00 Per Month | 

---
## Top Pros & Cons

### Boomerang for Outlook

**Not enough data**

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
  | **Meets Requirements** | 8.8 (61 reviews) | 9.0 (993 reviews) | 
  | **Ease of Use** | 8.5 (61 reviews) | 9.1 (1017 reviews) | 
  | **Ease of Setup** | 8.8 (11 reviews) | 9.0 (593 reviews) | 
  | **Ease of Admin** | 9.4 (11 reviews) | 9.2 (454 reviews) | 
  | **Quality of Support** | 8.5 (41 reviews) | 9.2 (921 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (10 reviews) | 9.2 (445 reviews) | 
  | **Product Direction (% positive)** | 7.9 (60 reviews) | 9.1 (986 reviews) | 

---
## Pricing

### Boomerang for Outlook

#### Entry-Level Pricing

Plan: Free (per month)

Price: Free Per Month

Key Features:
- Message Credits - 10 per month
- Supported Accounts - Outlook.com/Office 365 Accounts
- Send Later

[Browse all 4 editions](https://www.g2.com/products/boomerang-for-outlook/pricing)

#### Free Trial

No

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | 8.0/10 | 353 |

#### Ticket and Case Management

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (211 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (215 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.6 (222 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.5 (204 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.3 (188 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (209 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.1 (112 reviews) | 

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (74 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

#### Agentic AI - Help Desk

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.2 (160 reviews) | 
| **Email to Case** | Not enough data | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.5 (190 reviews) | 
| **Social Integration** | Not enough data | 7.5 (109 reviews) | 
| **Voice** | Not enough data | 7.5 (104 reviews) | 

#### Platform

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (213 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.2 (193 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.4 (206 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | 7.6/10 | 152 |

#### Channels

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.9 (149 reviews) | 
| **Open Listening** | Not enough data | 7.6 (143 reviews) | 
| **Physical Media** | Not enough data | 6.7 (141 reviews) | 

#### Design

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (142 reviews) | 
| **Create Content** | Not enough data | 7.3 (142 reviews) | 
| **Personalization** | Not enough data | 8.0 (144 reviews) | 
| **Inbound Identification** | Not enough data | 8.2 (144 reviews) | 
| **Regulatory Compliance** | Not enough data | 7.8 (141 reviews) | 

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (105 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Usability

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (571 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (544 reviews) | 
| **Assignments and Tasks** | Not enough data | 9.2 (574 reviews) | 
| **Workflows** | Not enough data | 8.7 (502 reviews) | 
| **Templates** | Not enough data | 8.7 (529 reviews) | 
| **Integrations** | Not enough data | 8.2 (445 reviews) | 
| **Tagging System** | Not enough data | 9.1 (557 reviews) | 

#### Analytics

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Trends** | Not enough data | 8.0 (432 reviews) | 
| **Performance Tracking** | Not enough data | 8.3 (463 reviews) | 
| **Email Tracking** | Not enough data | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | 7.2 (24 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Responses

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | 8.4/10 | 14 |
| **Hiver in Gmail** | N/A | N/A |

#### Notifications

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Confirmations & Reminders** | 9.0 (12 reviews) | Not enough data | 
| **Appointment Follow-Up** | Feature Not Available | Not enough data | 
| **Scheduling Notifications** | 9.2 (12 reviews) | Not enough data | 

#### Settings

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Time Zone Detection** | 8.8 (8 reviews) | Not enough data | 
| **Availability Settings** | 9.4 (11 reviews) | Not enough data | 
| **Blocked Time Settings** | 9.6 (9 reviews) | Not enough data | 

#### Personalization

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Branding** | Feature Not Available | Not enough data | 
| **Links** | 8.9 (9 reviews) | Not enough data | 

#### Integrations

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Multi- Calendar Integration** | 8.3 (6 reviews) | Not enough data | 
| **Website Integration** | 7.3 (5 reviews) | Not enough data | 
| **Payment Acceptance** | Feature Not Available | Not enough data | 
| **Video Conferencing** | 8.1 (6 reviews) | Not enough data | 
| **Communication** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 7.3 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 7.0 (5 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | 9.2/10 | 11 |
| **Hiver in Gmail** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Attachment Search** | 8.3 (5 reviews) | 8.1 (350 reviews) | 
| **Tags** | Feature Not Available | 8.8 (385 reviews) | 
| **AI Sorting** | Feature Not Available | 7.5 (330 reviews) | 
| **Predefined Rules** | Feature Not Available | 8.0 (347 reviews) | 

#### Integrations

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Microsoft Outlook Integration** | 10.0 (8 reviews) | 6.8 (286 reviews) | 
| **Gmail Integration** | Not enough data | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.1 (281 reviews) | 

#### Time Management

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Unified Inbox** | Feature Not Available | 8.7 (351 reviews) | 
| **Email Automation** | 9.2 (8 reviews) | 8.5 (344 reviews) | 
| **Snooze** | 9.3 (7 reviews) | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (199 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (202 reviews) | 

#### Agentic AI - Email Management

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (32 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Customer Support

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | 6.5/10 | 213 |

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Customization ** | Not enough data | 7.8 (160 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | 8.4/10 | 8 |

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (7 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (7 reviews) | 
| **Community Forums** | Not enough data | 8.6 (7 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (7 reviews) | 
| **Personalization** | Not enough data | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (7 reviews) | 
| **Automation** | Not enough data | 8.6 (7 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (7 reviews) | 
| **Integrations** | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | 9.0/10 | 5 |

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | 8.9/10 | 8 |
| **Hiver in Gmail** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Open Rates** | 8.7 (5 reviews) | Not enough data | 
| **Link Activity** | 7.3 (5 reviews) | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Email Platform Integration** | Feature Not Available | Not enough data | 
| **Email Scheduling** | 9.8 (7 reviews) | Not enough data | 
| **Notifications** | 9.7 (5 reviews) | Not enough data | 
| **Email Categorization** | Feature Not Available | Not enough data | 
| **Templates** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Appointment Reminder

| Product | Score | Reviews |
|---|---|---|
| **Boomerang for Outlook** | 9.4/10 | 6 |
| **Hiver in Gmail** | N/A | N/A |

#### Features

| Feature | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Standalone Booking** | Feature Not Available | Not enough data | 
| **Integrated App** | 9.0 (5 reviews) | Not enough data | 
| **SMS** | Feature Not Available | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 
| **Confirmation and Cancellation** | 9.7 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Boomerang for Outlook (3):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Appointment Reminder Software](https://www.g2.com/categories/appointment-reminder)

**Unique to Hiver in Gmail (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Boomerang for Outlook | Hiver in Gmail | 
|---|---|---|
| **Small-Business** | 50.0% | 66.8% | 
| **Mid-Market** | 26.5% | 27.3% | 
| **Enterprise** | 23.5% | 5.9% | 

### By Industry

#### Boomerang for Outlook

- **Education Management:** 13.2%
- **Higher Education:** 7.4%
- **Marketing and Advertising:** 7.4%
- **Apparel & Fashion:** 5.9%
- **Entertainment:** 5.9%
- **Accounting:** 4.4%
- **Computer Software:** 4.4%
- **Real Estate:** 4.4%
- **Hospital & Health Care:** 4.4%
- **Automotive:** 2.9%
- **Other:** 39.7%

#### Hiver in Gmail

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

---
## Alternatives

### Alternatives to Boomerang for Outlook

- [Mailbutler](https://www.g2.com/products/mailbutler/reviews) — 4.4/5 stars (64 reviews)
- [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) — 4.8/5 stars (1267 reviews)
- [SaneBox](https://www.g2.com/products/sanebox/reviews) — 4.8/5 stars (227 reviews)
- [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) — 4.4/5 stars (821 reviews)
- [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1458 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2605 reviews)
- [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2644 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) — 4.7/5 stars (1934 reviews)
- [GMass](https://www.g2.com/products/gmass/reviews) — 4.7/5 stars (1316 reviews)

### Alternatives to Hiver in Gmail

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (845 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7779 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### Boomerang for Outlook

- Title: [Used in iOS?](https://www.g2.com/discussions/used-in-ios) — 1 comment, 1 upvote
  > **Top comment:** "Yes, I used in my iPhone in Safari and still working "

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/boomerang-for-outlook-vs-hiver-in-gmail)