# Booking.com for Business vs Egencia by Amex GBT Comparison --- ## AI Generated Summary - **G2 reviewers report** that Amex GBT Egencia excels in providing a comprehensive travel management experience, with users appreciating the convenience of having all travel options—airlines, hotels, and rental cars—available in one app. This integration not only saves time but also helps users stay within budget. - **Users say** that Booking.com for Business is particularly effective for regional travel, offering good value for money. The platform's ability to filter search results by location, price, and amenities makes it easy for users to find suitable accommodations, although it may not match the extensive options available through Amex GBT Egencia. - **Reviewers mention** that Amex GBT Egencia stands out for its user-friendly interface, with many highlighting the ease of maneuvering through the booking process and the straightforward access to itineraries and receipts. This level of organization is a significant advantage for users managing multiple bookings. - **According to verified reviews** , Booking.com for Business offers a streamlined dashboard for managing bookings, which users find helpful. However, some users feel that it lacks the depth of features and support that larger enterprises might require, as reflected in its lower overall satisfaction ratings compared to Amex GBT Egencia. - **G2 reviewers highlight** that Amex GBT Egencia provides superior support quality, with users noting a strong partnership in business operations. This is contrasted by Booking.com for Business, where users have expressed concerns about the quality of support, indicating a need for improvement in this area. - **Users report** that while both platforms have mobile functionality, Amex GBT Egencia's mobile app is particularly praised for its robust features, including trip notifications and itinerary management, which enhance the travel experience. In comparison, Booking.com for Business offers decent mobile capabilities but may not match the comprehensive features of its competitor. | | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Star Rating** | 3.7 out of 5 | 4.5 out of 5 | | **Total Reviews** | 34 | 909 | | **Largest Market Segment** | Small-Business (74.2% of reviews) | Enterprise (48.6% of reviews) | | **Entry Level Price** | Free | No pricing available | --- ## Top Pros & Cons ### Booking.com for Business Pros: - Easy Booking (4 reviews) - Ease of Use (2 reviews) Cons: - Booking Issues (3 reviews) - High Prices (3 reviews) ### Egencia by Amex GBT Pros: - Ease of Use (96 reviews) - Easy Booking (70 reviews) Cons: - Poor Customer Support (29 reviews) - Booking Issues (25 reviews) --- ## Ratings Comparison | Rating | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Meets Requirements** | 7.7 (24 reviews) | 9.1 (687 reviews) | | **Ease of Use** | 7.6 (26 reviews) | 9.1 (696 reviews) | | **Ease of Setup** | 7.4 (19 reviews) | 9.1 (340 reviews) | | **Ease of Admin** | 8.6 (7 reviews) | 8.8 (244 reviews) | | **Quality of Support** | 6.2 (22 reviews) | 8.9 (613 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (6 reviews) | 8.9 (249 reviews) | | **Product Direction (% positive)** | 6.3 (22 reviews) | 8.0 (636 reviews) | --- ## Pricing ### Booking.com for Business #### Entry-Level Pricing Plan: Booking.com for Business Price: Free Description: Add as many people as you like and enjoy these benefits: Key Features: - No pricing plans - No booking fees - No subscriptions [Learn more about Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) #### Free Trial No ### Egencia by Amex GBT #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Expense Management | Product | Score | Reviews | |---|---|---| | **Booking.com for Business** | N/A | N/A | | **Egencia by Amex GBT** | 8.7/10 | 439 | #### Expense Reports | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Ease of Creating Expense Reports** | Not enough data | 8.5 (44 reviews) | | **Bank / Credit Card Integration** | Not enough data | 8.6 (47 reviews) | | **Smart Categorization** | Not enough data | 8.8 (45 reviews) | | **Digital Receipt Management** | Not enough data | 8.7 (44 reviews) | | **Employee Reimbursement** | Not enough data | 8.4 (33 reviews) | | **Currency Conversions** | Not enough data | 8.5 (28 reviews) | | **Credit Card Integration** | Not enough data | 8.7 (45 reviews) | #### Agentic AI - Expense Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### Travel Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Ease of Booking** | 8.8 (23 reviews) | 9.0 (382 reviews) ✓ Verified | | **Itinerary Management** | 7.8 (12 reviews) | 8.9 (358 reviews) ✓ Verified | | **Trip Notifications** | 8.2 (13 reviews) | 9.1 (355 reviews) ✓ Verified | | **Advanced Integrations** | 8.0 (9 reviews) | 8.2 (247 reviews) ✓ Verified | #### Client Invoicing | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Invoice Creation and Delivery** | Not enough data | 8.4 (34 reviews) | | **Electronic Payments** | Not enough data | 8.4 (36 reviews) | | **Project Accounting / Revenue Recognition** | Not enough data | 8.7 (31 reviews) | #### Generative AI - Expense Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Image-to-Text** | Not enough data | Not enough data | | **Text Generation** | Not enough data | Not enough data | | **Text Summarization** | Not enough data | Not enough data | #### Mobile | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Receipt Capture** | Not enough data | 8.5 (34 reviews) | | **Mileage Tracking** | Not enough data | 8.3 (27 reviews) | | **Travel Itinerary and Flight Status Updates** | Not enough data | 8.8 (52 reviews) | #### Platform | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Embedded AI / Machine Learning** | Not enough data | 8.4 (30 reviews) | | **Complex Approval Workflow** | Not enough data | 9.0 (30 reviews) | #### Administration | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **PCI Regulation Compliant** | Not enough data | 9.0 (25 reviews) | #### Administration | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Business Tool Integration** | Not enough data | 8.9 (28 reviews) | | **Workflow** | Not enough data | 8.8 (30 reviews) | | **Automated Reminders** | Not enough data | 8.9 (40 reviews) | | **Policy Compliance Management** | Not enough data | 8.8 (37 reviews) | | **User, Role, and Access Management** | Not enough data | 8.9 (37 reviews) | #### Platform | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Reporting** | Not enough data | 8.3 (36 reviews) | | **APIs / Integration** | Not enough data | 7.8 (25 reviews) | | **Internationalization** | Not enough data | 8.4 (29 reviews) | | **Performance and Reliability** | Not enough data | 8.8 (43 reviews) | | **Mobile User Support** | Not enough data | 8.7 (38 reviews) | | **Offline** | Not enough data | 8.3 (27 reviews) | ### Spend Management | Product | Score | Reviews | |---|---|---| | **Booking.com for Business** | N/A | N/A | | **Egencia by Amex GBT** | 8.1/10 | 18 | #### Setup | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Data** | Not enough data | 8.3 (16 reviews) | | **Approvals** | Not enough data | 8.6 (16 reviews) | | **Alignment** | Not enough data | 8.2 (16 reviews) | #### Performance | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **KPIs** | Not enough data | 7.7 (15 reviews) | | **Benchmarks** | Not enough data | 7.6 (16 reviews) | | **Forecasting** | Not enough data | 7.6 (14 reviews) | | **Savings** | Not enough data | 8.2 (15 reviews) | #### Payment Cards | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **One-time Virtual** | Not enough data | 8.8 (13 reviews) | | **Recurring Virtual** | Not enough data | 8.7 (13 reviews) | | **Physical** | Not enough data | 7.8 (12 reviews) | #### Reporting | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Real time** | Not enough data | 8.8 (14 reviews) | | **Multiple Views** | Not enough data | 8.7 (14 reviews) | | **Export** | Not enough data | 9.0 (14 reviews) | | **Budgets** | Not enough data | 9.0 (13 reviews) | #### Payments | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Vendor** | Not enough data | 7.8 (12 reviews) | | **Recurring** | Not enough data | 8.3 (12 reviews) | | **Employee Reimbursements** | Not enough data | 8.7 (13 reviews) | | **ACH** | Not enough data | 6.3 (12 reviews) | #### Fraud & Risk Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Notifications** | Not enough data | 7.6 (13 reviews) | | **Unique Cards** | Not enough data | 7.8 (12 reviews) | | **Controls** | Not enough data | 7.6 (12 reviews) | #### Agentic AI - Spend Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | ### Travel Management | Product | Score | Reviews | |---|---|---| | **Booking.com for Business** | 7.9/10 | 26 | | **Egencia by Amex GBT** | 8.2/10 | 559 | #### Expense Reporting | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Expense Automation** | 7.6 (7 reviews) | 8.5 (216 reviews) ✓ Verified | | **Integration** | 6.9 (9 reviews) | 8.5 (225 reviews) ✓ Verified | | **Compliance** | 7.5 (8 reviews) | 8.9 (277 reviews) ✓ Verified | | **Mobile Functionality** | 7.3 (10 reviews) | 8.8 (270 reviews) ✓ Verified | #### Travel Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Ease of Booking** | 8.8 (23 reviews) | 9.0 (382 reviews) ✓ Verified | | **Itinerary Management** | 7.8 (12 reviews) | 8.9 (358 reviews) ✓ Verified | | **Trip Notifications** | 8.2 (13 reviews) | 9.1 (355 reviews) ✓ Verified | | **Advanced Integrations** | 8.0 (9 reviews) | 8.2 (247 reviews) ✓ Verified | #### Approval | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Rules** | 7.7 (10 reviews) | 9.0 (315 reviews) ✓ Verified | | **Workflows** | Feature Not Available | 8.9 (282 reviews) ✓ Verified | | **Submit** | 8.8 (7 reviews) | Feature Not Available | #### AI - Travel Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Personalization** | Not enough data | 7.1 (68 reviews) | | **Predictive Analytics** | Not enough data | 7.3 (71 reviews) | | **Cost Savings** | Not enough data | 7.9 (73 reviews) | | **Efficiency** | Not enough data | 8.2 (73 reviews) | | **Real-Time Assistance** | Feature Not Available | 7.4 (75 reviews) | #### Agentic AI - Travel Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Autonomous Task Execution** | Feature Not Available | 6.9 (24 reviews) | | **Proactive Assistance** | Feature Not Available | 7.3 (24 reviews) | #### Employee Risk Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Emergency Assistance Integration** | Not enough data | Not enough data | | **Policy Enforcement & Compliance** | Not enough data | Not enough data | | **Traveler Tracking** | Not enough data | Not enough data | | **Risk Alerts & Safety Notifications** | Not enough data | Not enough data | #### Sustainability & Reporting | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Sustainability Reporting** | Not enough data | Not enough data | | **Green Travel Recommendations** | Not enough data | Not enough data | | **Carbon Emissions Tracking** | Not enough data | Not enough data | ### Accounting & Finance | Product | Score | Reviews | |---|---|---| | **Booking.com for Business** | N/A | N/A | | **Egencia by Amex GBT** | N/A | N/A | #### Agentic AI - Accounting & Finance | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Travel Management Software](https://www.g2.com/categories/travel-management) **Unique to Egencia by Amex GBT (2):** [Expense Management Software](https://www.g2.com/categories/expense-management), [Spend Management Software](https://www.g2.com/categories/spend-management) --- ## Reviewer Demographics ### By Company Size | Segment | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Small-Business** | 74.2% | 13.2% | | **Mid-Market** | 16.1% | 38.1% | | **Enterprise** | 9.7% | 48.6% | ### By Industry #### Booking.com for Business - **Mechanical or Industrial Engineering:** 13.3% - **Information Technology and Services:** 13.3% - **Computer Software:** 10.0% - **Consulting:** 6.7% - **Computer & Network Security:** 6.7% - **Hospitality:** 6.7% - **Education Management:** 6.7% - **Apparel & Fashion:** 3.3% - **Biotechnology:** 3.3% - **Construction:** 3.3% - **Other:** 26.7% #### Egencia by Amex GBT - **Information Technology and Services:** 8.4% - **Computer Software:** 8.2% - **Hospital & Health Care:** 4.1% - **Construction:** 4.1% - **Financial Services:** 3.9% - **Automotive:** 3.2% - **Internet:** 2.9% - **Retail:** 2.9% - **Non-Profit Organization Management:** 2.4% - **Higher Education:** 2.4% - **Other:** 57.4% --- ## Alternatives ### Alternatives to Booking.com for Business - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9102 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2023 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7116 reviews) - [Brex](https://www.g2.com/products/brex/reviews) — 4.8/5 stars (1587 reviews) - [myBiz by MakeMyTrip](https://www.g2.com/products/mybiz-by-makemytrip/reviews) — 4.5/5 stars (1100 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5652 reviews) - [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2405 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2449 reviews) - [Rippling Spend](https://www.g2.com/products/rippling-spend/reviews) — 4.7/5 stars (1897 reviews) - [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) — 4.5/5 stars (1534 reviews) ### Alternatives to Egencia by Amex GBT - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9102 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2023 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7116 reviews) - [TravelBank](https://www.g2.com/products/travelbank/reviews) — 4.5/5 stars (380 reviews) - [Routespring](https://www.g2.com/products/routespring/reviews) — 4.9/5 stars (399 reviews) - [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2405 reviews) - [Deem](https://www.g2.com/products/deem/reviews) — 4.5/5 stars (220 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2449 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5652 reviews) - [Rydoo](https://www.g2.com/products/rydoo/reviews) — 4.4/5 stars (743 reviews) --- ## Top Discussions ### Booking.com for Business - Title: [What is Booking.com for Business used for?](https://www.g2.com/discussions/what-is-booking-com-for-business-used-for) — 1 comment > **Top comment:** "It is used to book and manage complete business trips and choose from a wide range of accommodation, flights and car rentals" ### Egencia by Amex GBT - Title: [How much does egencia cost?](https://www.g2.com/discussions/how-much-does-egencia-cost) — 2 comments > **Top comment:** "depends on your volume and negotiations. I can't give you what my company pays since it is proprietary and consists of the fees we have negotiated." - Title: [Where is egencia based?](https://www.g2.com/discussions/where-is-egencia-based) — 2 comments > **Top comment:** "Chicago" - Title: [What is egencia Expedia?](https://www.g2.com/discussions/what-is-egencia-expedia) — 2 comments > **Top comment:** "I don’t believe they are related. They are two different travel sites. " - Title: [What is Egencia used for?](https://www.g2.com/discussions/what-is-egencia-used-for) — 1 comment > **Top comment:** "Business Travel Management tool" - Title: [How to l weed out extended stay hotels in the beginning of search?](https://www.g2.com/discussions/29946-how-to-l-weed-out-extended-stay-hotels-in-the-beginning-of-search) — 1 comment > **Top comment:** "Open and hinest information sharing" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/booking-com-for-business-vs-egencia-by-amex-gbt)