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- Bonterra Case Management (formerly Apricot)
- Exponent Case Management
- Bonterra Case Management (formerly Apricot)-vs-Exponent Case Management
Compare Bonterra Case Management (formerly Apricot) and Exponent Case Management 
Bonterra Case Management (formerly Apricot) vs Exponent Case Management
When assessing the two solutions, reviewers found Bonterra Case Management (formerly Apricot) easier to use, set up, and administer. However, reviewers preferred doing business with Exponent Case Management overall.
- Reviewers felt that Bonterra Case Management (formerly Apricot) meets the needs of their business better than Exponent Case Management.
- When comparing quality of ongoing product support, reviewers felt that Bonterra Case Management (formerly Apricot) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Bonterra Case Management (formerly Apricot) over Exponent Case Management.
The ability to create external portals for our clients. Having them complete their paperwork and save it directly to their folders is a time saver.
I wish there were a way to correlate a household to an individual without linking it as a separate step. Additionally, eligibility is not counted automatically but individually entered. Both areas lead to human error, which could be avoided with the correct...
ECM is structured in an optimal way for managing case management data - custom objects are organized in a way that makes sense for our service delivery model, and is flexible enough us to change certain configurations, add flows, etc.
There were some oversights in our architecture design that make getting the reports I need difficult. Also the support team post-implementation has not been very helpful. They take a long time to deliver solutions and often those solutions are not even what...
The ability to create external portals for our clients. Having them complete their paperwork and save it directly to their folders is a time saver.
ECM is structured in an optimal way for managing case management data - custom objects are organized in a way that makes sense for our service delivery model, and is flexible enough us to change certain configurations, add flows, etc.
I wish there were a way to correlate a household to an individual without linking it as a separate step. Additionally, eligibility is not counted automatically but individually entered. Both areas lead to human error, which could be avoided with the correct...
There were some oversights in our architecture design that make getting the reports I need difficult. Also the support team post-implementation has not been very helpful. They take a long time to deliver solutions and often those solutions are not even what...
