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Compare BoldDesk and Freshservice 
Featured Products
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Mid-Market (62.1% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$19.00
BoldDesk
Star Rating
(113)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansFreshservice
Star Rating
(1,308)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in providing a user-friendly experience, with many praising its intuitive interface and modern tools that streamline customer support management. Users have noted that it allows for the consolidation of multiple applications into a single platform, enhancing efficiency.
- Users say BoldDesk stands out for its customization options, which many find lacking in other helpdesk systems. Reviewers appreciate the straightforward nature of the platform, making it easy to adapt to their specific needs, which is particularly beneficial for small businesses.
- According to verified reviews, Freshservice has a higher overall satisfaction score, reflecting its strong performance in areas like ease of setup and administration. Users have highlighted the quick implementation process, which helps teams get up and running without significant delays.
- Reviewers mention that while BoldDesk offers competitive pricing, including a free tier, Freshservice provides a broader range of features that justify its entry-level price. Users have expressed satisfaction with the value they receive from Freshservice, especially when compared to competitors.
- G2 reviewers note that BoldDesk's customer support is highly responsive, often using engaging methods like GIFs to enhance understanding. This level of support is a significant advantage for users who prioritize quick assistance and effective communication.
- Users highlight that Freshservice's versatility in supporting various departments beyond IT is a major plus, making it a valuable tool for organizations looking to expand its use across different functions. This adaptability is often cited as a key reason for choosing Freshservice over other options.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
BoldDesk
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
8.6
83
8.9
1,169
Ease of Use
8.8
104
9.2
1,171
Ease of Setup
8.7
76
8.8
954
Ease of Admin
8.6
58
9.0
957
Quality of Support
9.2
81
9.0
1,129
Has the product been a good partner in doing business?
8.7
58
9.1
932
Product Direction (% positive)
9.4
80
9.5
1,156
Features by Category
Ticket and Case Management
9.2
70
Not enough data
9.0
70
Not enough data
8.7
68
Not enough data
8.8
68
Not enough data
8.4
69
Not enough data
8.8
68
Not enough data
8.9
68
Not enough data
8.6
68
Not enough data
Generative AI
7.9
54
Not enough data
8.0
55
Not enough data
Agentic AI - Help Desk
8.1
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Communication Channels
9.0
69
Not enough data
8.9
67
Not enough data
8.1
50
Not enough data
7.9
49
Not enough data
Feature Not Available
Not enough data
Platform
8.0
61
Not enough data
8.5
66
Not enough data
9.0
69
Not enough data
8.7
63
Not enough data
8.3
68
Not enough data
8.5
68
Not enough data
Administration
Not enough data
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
374
|
Verified
Service Desk
Not enough data
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
370
|
Verified
Management
Not enough data
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Functionality
Not enough data
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
304
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.0
9
Not enough data
7.3
10
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
10
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
Channels
8.4
30
Not enough data
8.5
30
Not enough data
7.8
29
Not enough data
Design
8.6
29
Not enough data
8.3
30
Not enough data
8.7
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
Generative AI
8.1
25
Not enough data
8.3
25
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Monitoring
Not enough data
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Management Tools
Not enough data
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Generative AI
Not enough data
7.8
136
Not enough data
7.8
135
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Conversational Platform
9.5
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Support Automation
9.8
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
Not enough data
9.3
16
Not enough data
9.2
16
Not enough data
Communication
9.4
17
Not enough data
9.3
17
Not enough data
9.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Internal Use
8.5
66
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
9.2
17
Not enough data
9.4
17
Not enough data
9.2
17
Not enough data
Generative AI
8.6
28
7.2
75
Self-Service Experience
8.5
31
8.4
136
8.5
31
8.7
132
Feature Not Available
7.1
112
8.5
30
7.6
114
8.8
30
8.2
133
Self-Service Platform
8.6
32
8.5
134
8.8
31
8.7
138
7.6
28
7.1
107
8.7
29
8.1
129
Agentic AI - Customer Self-Service
9.4
11
6.0
5
8.9
11
5.3
5
9.1
11
5.3
5
9.1
11
5.3
5
8.8
11
5.3
5
8.8
11
5.0
5
9.1
11
5.3
5
Generative AI
10.0(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Process
9.8(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Channels
9.8(won by default)
10
Not enough data
9.3(won by default)
10
Not enough data
9.5(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Insight
9.7(won by default)
10
Not enough data
10.0(won by default)
10
Not enough data
10.0(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Generative AI
8.3
18
Not enough data
8.2
18
Not enough data
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
Not enough data
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Reporting
Not enough data
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Access & Usability
Not enough data
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Freshservice are categorized as Customer Self-Service
Unique Categories
BoldDesk is categorized as Digital Customer Service Platforms, Knowledge Base, Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, AI Customer Support Agents, and Multilingual Customer Support
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, and Service Desk
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Computer Software
19.3%
Hospital & Health Care
5.5%
Non-Profit Organization Management
4.6%
Manufacturing
3.7%
Other
45.9%
Information Technology and Services
19.6%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Alternatives
Discussions
BoldDesk has no discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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