Compare Bold360, Zoho Desk, and TeamSupport

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Plus
Request a Quote
Annual concurrent licenses
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.6
Ease of Use
Ease of Use
6.0
8.5
8.7
Ease of Setup
Ease of Setup
6.7
8.1
8.3
Ease of Admin
Ease of Admin
5.8
8.3
8.7
Quality of Support
Quality of Support
6.5
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
4.2
8.7
9.0
Meets Requirements
Bold360
6.9
Zoho Desk
8.7
TeamSupport
8.6
Ease of Use
Bold360
6.0
Zoho Desk
8.5
TeamSupport
8.7
Ease of Setup
Bold360
6.7
Zoho Desk
8.1
TeamSupport
8.3
Ease of Admin
Bold360
5.8
Zoho Desk
8.3
TeamSupport
8.7
Quality of Support
Bold360
6.5
Zoho Desk
8.2
TeamSupport
8.8
Ease of Doing Business With
Bold360
6.7
Zoho Desk
8.5
TeamSupport
9.2
Product Direction (% positive)
Bold360
4.2
Zoho Desk
8.7
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.7
TeamSupport
8.3
Searchable Articles
Bold360
Not enough data available
Zoho Desk
8.6
TeamSupport
8.3
Community Forums
Bold360
Not enough data available
Zoho Desk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
Bold360
Not enough data available
Zoho Desk
8.5
TeamSupport
8.4
Interaction
Web Portals
Bold360
Not enough data available
Zoho Desk
8.6
TeamSupport
8.7
Forum to Reponse
Bold360
Not enough data available
Zoho Desk
8.5
TeamSupport
8.5
Tickets and Tagging
Bold360
Not enough data available
Zoho Desk
8.8
TeamSupport
8.8
Live Chat
Bold360
Not enough data available
Zoho Desk
8.6
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
70.1%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
23.8%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
6.1%
12.2%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zoho Desk
Small-Business
70.1%
Mid-Market
23.8%
Enterprise
6.1%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
22.9%
Computer Software
27.8%
 
Insurance
13.3%
Computer Software
10.0%
Information Technology and Services
21.0%
 
Sporting Goods
6.7%
Telecommunications
4.1%
Internet
4.8%
 
Retail
6.7%
Internet
3.8%
Financial Services
4.4%
 
Marketing and Advertising
6.7%
Marketing and Advertising
3.6%
Hospitality
3.9%
 
Other
33.3%
Other
55.7%
Other
38.2%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Zoho Desk
Information Technology and Services
22.9%
Computer Software
10.0%
Telecommunications
4.1%
Internet
3.8%
Marketing and Advertising
3.6%
Other
55.7%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

User

The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our...

 
Bold360
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Zoho Desk
Most Helpful Favorable Review
Administrator in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
User

The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Bold360
No videos provided
Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Bold360
No downloads provided
Zoho Desk
No downloads provided
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