Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Bold360, Zoho Desk, LiveAgent, and Zendesk Support

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
FREE
$0
/agent/month
Ticket
$9/month
User Seat
Essential
$5
/month
 
Plus
Request a Quote
Annual concurrent licenses
PROFESSIONAL
$12
/agent/month
All-inclusive
$39/month
User Seat
Team
$19
/month
 
ENTERPRISE
$25
/agent/month
Ticket+Chat
$29/month
User Seat
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.8
8.7
Ease of Use
Ease of Use
6.0
8.5
9.0
8.6
Ease of Setup
Ease of Setup
6.7
8.2
8.7
8.2
Ease of Admin
Ease of Admin
5.8
8.4
8.9
8.3
Quality of Support
Quality of Support
6.5
8.2
9.1
8.3
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
9.1
8.4
Product Direction (% positive)
Product Direction (% positive)
4.2
8.7
9.0
7.6
Meets Requirements
Bold360
6.9
Zoho Desk
8.7
LiveAgent
8.8
Zendesk Support
8.7
Ease of Use
Bold360
6.0
Zoho Desk
8.5
LiveAgent
9.0
Zendesk Support
8.6
Ease of Setup
Bold360
6.7
Zoho Desk
8.2
LiveAgent
8.7
Zendesk Support
8.2
Ease of Admin
Bold360
5.8
Zoho Desk
8.4
LiveAgent
8.9
Zendesk Support
8.3
Quality of Support
Bold360
6.5
Zoho Desk
8.2
LiveAgent
9.1
Zendesk Support
8.3
Ease of Doing Business With
Bold360
6.7
Zoho Desk
8.5
LiveAgent
9.1
Zendesk Support
8.4
Product Direction (% positive)
Bold360
4.2
Zoho Desk
8.7
LiveAgent
9.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.7
LiveAgent
9.1
Zendesk Support
8.6
Searchable Articles
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.0
Zendesk Support
8.6
Community Forums
Bold360
Not enough data available
Zoho Desk
8.3
LiveAgent
9.0
Zendesk Support
8.2
Interactive FAQs & Forums
Bold360
Not enough data available
Zoho Desk
8.4
LiveAgent
8.9
Zendesk Support
8.2
Process
Mentions
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
Not enough data available
Zendesk Support
8.4
Tickets
Bold360
Not enough data available
Zoho Desk
9.1
LiveAgent
9.4
Zendesk Support
9.1
Macros
Bold360
Not enough data available
Zoho Desk
8.5
LiveAgent
9.1
Zendesk Support
8.7
Collaboration
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.3
Zendesk Support
8.7
Interaction
Web Portals
Bold360
Not enough data available
Zoho Desk
8.5
LiveAgent
9.1
Zendesk Support
8.6
Forum to Reponse
Bold360
Not enough data available
Zoho Desk
8.5
LiveAgent
9.1
Zendesk Support
8.5
Tickets and Tagging
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
9.3
Zendesk Support
8.9
Live Chat
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.4
Zendesk Support
8.6
Channels
Phone
Bold360
Not enough data available
Zoho Desk
8.7
LiveAgent
9.4
Zendesk Support
8.1
Text
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
Not enough data available
Zendesk Support
8.4
Email
Bold360
Not enough data available
Zoho Desk
9.2
LiveAgent
9.4
Zendesk Support
9.0
Social
Bold360
Not enough data available
Zoho Desk
8.7
LiveAgent
9.2
Zendesk Support
8.6
Live Chat
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.5
Zendesk Support
8.6
Insight
Surveys
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.0
Zendesk Support
8.5
Reporting
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.1
Zendesk Support
8.4
Visitor Activity
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.2
Zendesk Support
8.6
Help Desk
Bold360
Not enough data available
Zoho Desk
9.1
LiveAgent
9.4
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
71.4%
62.5%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
23.0%
24.4%
44.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
5.6%
13.1%
16.8%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.0%
Enterprise
5.6%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.6%
Enterprise
16.8%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
23.9%
Information Technology and Services
12.6%
Computer Software
17.8%
 
Sporting Goods
11.1%
Computer Software
10.5%
Computer Software
7.4%
Information Technology and Services
15.3%
 
Insurance
11.1%
Telecommunications
4.0%
Internet
5.6%
Internet
10.1%
 
Accounting
11.1%
Marketing and Advertising
3.9%
Retail
4.5%
Marketing and Advertising
4.7%
 
Retail
5.6%
Internet
3.8%
Marketing and Advertising
4.1%
Retail
3.3%
 
Other
27.8%
Other
53.8%
Other
65.8%
Other
48.7%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
Bold360
No videos provided
Zoho Desk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Zoho Desk
No downloads provided
LiveAgent
Zendesk Support
No downloads provided
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Bold360
Bold360
Zoho Desk
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Optimized for quick response
LiveAgent
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Zendesk Support
Zendesk Support