Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Bold360, Zoho Desk, LiveAgent, and LiveChat

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
FREE
$0
/agent/month
All-inclusive
$39/month
User Seat
Starter
$16
per seat / month
 
Plus
Request a Quote
Annual concurrent licenses
PROFESSIONAL
$12
/agent/month
Ticket+Chat
$29/month
User Seat
Team
$33
per seat / month
 
ENTERPRISE
$25
/agent/month
Ticket
$9/month
User Seat
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.8
9.1
Ease of Use
Ease of Use
6.0
8.5
9.0
9.4
Ease of Setup
Ease of Setup
6.7
8.2
8.7
9.1
Ease of Admin
Ease of Admin
5.8
8.4
8.9
9.2
Quality of Support
Quality of Support
6.5
8.2
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
4.2
8.7
9.0
8.4
Meets Requirements
Bold360
6.9
Zoho Desk
8.7
LiveAgent
8.8
LiveChat
9.1
Ease of Use
Bold360
6.0
Zoho Desk
8.5
LiveAgent
9.0
LiveChat
9.4
Ease of Setup
Bold360
6.7
Zoho Desk
8.2
LiveAgent
8.7
LiveChat
9.1
Ease of Admin
Bold360
5.8
Zoho Desk
8.4
LiveAgent
8.9
LiveChat
9.2
Quality of Support
Bold360
6.5
Zoho Desk
8.2
LiveAgent
9.1
LiveChat
9.1
Ease of Doing Business With
Bold360
6.7
Zoho Desk
8.5
LiveAgent
9.1
LiveChat
9.1
Product Direction (% positive)
Bold360
4.2
Zoho Desk
8.7
LiveAgent
9.0
LiveChat
8.4

Features

Communication
Pop-up Chat
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.4
LiveChat
9.2
Notifications
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.1
LiveChat
9.0
Targeted Emails
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.0
LiveChat
8.6
In-App Messaging
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.0
LiveChat
8.8
Internal Use
Customization
Bold360
Not enough data available
Zoho Desk
8.3
LiveAgent
8.5
LiveChat
8.5
Conversation Archiving
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.2
LiveChat
8.8
Lead Development
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
Not enough data available
LiveChat
8.6
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
8.9
LiveChat
8.6
Team Inbox
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.1
LiveChat
8.6
Customer Profiles
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
8.9
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
71.5%
62.5%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
22.9%
24.4%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
5.6%
13.1%
16.8%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zoho Desk
Small-Business
71.5%
Mid-Market
22.9%
Enterprise
5.6%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
23.9%
Information Technology and Services
12.6%
Computer Software
9.5%
 
Sporting Goods
11.1%
Computer Software
10.4%
Computer Software
7.4%
Information Technology and Services
8.3%
 
Insurance
11.1%
Telecommunications
4.0%
Internet
5.6%
Retail
4.8%
 
Accounting
11.1%
Marketing and Advertising
4.0%
Retail
4.5%
Internet
4.8%
 
Retail
5.6%
Internet
3.9%
Marketing and Advertising
4.2%
Telecommunications
3.5%
 
Other
27.8%
Other
53.8%
Other
65.8%
Other
69.1%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
4.0%
Internet
3.9%
Other
53.8%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User

Haven't used it enough to identify what I actively dislike.

G2 User

I liked the product. I didn't have any problems with it.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I liked the product. I didn't have any problems with it.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Bold360
No videos provided
Zoho Desk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Zoho Desk
No downloads provided
LiveAgent
Ask Bold360 a QuestionContact Bold360Ask Zoho Desk a QuestionContact Zoho Desk
 
Bold360
Bold360
Zoho Desk
Zoho Desk
Optimized for quick response
LiveAgent
LiveAgent
LiveChat
LiveChat