Compare Bold360, Zoho Desk, and LiveAgent

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
FREE
$0
/agent/month
All-inclusive
$39/month
User Seat
 
Plus
Request a Quote
Annual concurrent licenses
PROFESSIONAL
$12
/agent/month
Ticket+Chat
$29/month
User Seat
 
ENTERPRISE
$25
/agent/month
Ticket
$15/month
User Seat
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.8
Ease of Use
Ease of Use
6.0
8.5
9.0
Ease of Setup
Ease of Setup
6.7
8.1
8.7
Ease of Admin
Ease of Admin
5.8
8.3
8.9
Quality of Support
Quality of Support
6.5
8.2
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
9.1
Product Direction (% positive)
Product Direction (% positive)
4.2
8.7
9.0
Meets Requirements
Bold360
6.9
Zoho Desk
8.7
LiveAgent
8.8
Ease of Use
Bold360
6.0
Zoho Desk
8.5
LiveAgent
9.0
Ease of Setup
Bold360
6.7
Zoho Desk
8.1
LiveAgent
8.7
Ease of Admin
Bold360
5.8
Zoho Desk
8.3
LiveAgent
8.9
Quality of Support
Bold360
6.5
Zoho Desk
8.2
LiveAgent
9.1
Ease of Doing Business With
Bold360
6.7
Zoho Desk
8.5
LiveAgent
9.1
Product Direction (% positive)
Bold360
4.2
Zoho Desk
8.7
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.7
LiveAgent
9.1
Searchable Articles
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.0
Community Forums
Bold360
Not enough data available
Zoho Desk
8.4
LiveAgent
8.9
Interactive FAQs & Forums
Bold360
Not enough data available
Zoho Desk
8.5
LiveAgent
8.9
Communication
Pop-up Chat
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.4
Notifications
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.1
Targeted Emails
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.0
In-App Messaging
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.0
Process
Mentions
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
Not enough data available
Tickets
Bold360
Not enough data available
Zoho Desk
9.2
LiveAgent
9.4
Macros
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.1
Collaboration
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.3
Interaction
Web Portals
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.0
Forum to Reponse
Bold360
Not enough data available
Zoho Desk
8.5
LiveAgent
9.1
Tickets and Tagging
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
9.2
Live Chat
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.4
Internal Use
Customization
Bold360
Not enough data available
Zoho Desk
8.4
LiveAgent
8.5
Conversation Archiving
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.1
Lead Development
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
Not enough data available
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
8.9
Team Inbox
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
9.1
Customer Profiles
Bold360
Not enough data available
Zoho Desk
8.7
LiveAgent
8.9
Channels
Email
Bold360
Not enough data available
Zoho Desk
9.2
LiveAgent
9.4
Social
Bold360
Not enough data available
Zoho Desk
8.7
LiveAgent
9.2
Live Chat
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.5
Phone
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
9.3
Text
Bold360
Not enough data available
Zoho Desk
9.1
LiveAgent
Not enough data available
Insight
Surveys
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.1
Reporting
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.1
Visitor Activity
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.2
Help Desk
Bold360
Not enough data available
Zoho Desk
9.2
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
70.0%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
23.9%
25.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
6.1%
13.2%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zoho Desk
Small-Business
70.0%
Mid-Market
23.9%
Enterprise
6.1%
LiveAgent
Small-Business
61.8%
Mid-Market
25.0%
Enterprise
13.2%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
22.9%
Information Technology and Services
12.8%
 
Insurance
13.3%
Computer Software
10.0%
Computer Software
7.1%
 
Sporting Goods
6.7%
Telecommunications
4.1%
Internet
5.7%
 
Retail
6.7%
Internet
3.8%
Retail
5.0%
 
Marketing and Advertising
6.7%
Marketing and Advertising
3.6%
Marketing and Advertising
3.9%
 
Other
33.3%
Other
55.6%
Other
65.4%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Zoho Desk
Information Technology and Services
22.9%
Computer Software
10.0%
Telecommunications
4.1%
Internet
3.8%
Marketing and Advertising
3.6%
Other
55.6%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.1%
Internet
5.7%
Retail
5.0%
Marketing and Advertising
3.9%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Screenshots

 
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Videos

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Bold360
No videos provided
Zoho Desk
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Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Zoho Desk
No downloads provided
LiveAgent
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