Compare Bold360, Zoho Desk, and Freshdesk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
FREE
$0
/agent/month
Sprout
Free
for UNLIMITED agents
 
Plus
Request a Quote
Annual concurrent licenses
PROFESSIONAL
$12
/agent/month
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.5
Ease of Use
Ease of Use
6.0
8.5
8.8
Ease of Setup
Ease of Setup
6.7
8.1
8.6
Ease of Admin
Ease of Admin
5.8
8.3
8.7
Quality of Support
Quality of Support
6.5
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
8.8
8.7
Meets Requirements
Bold360
6.9
Zoho Desk
8.7
Freshdesk
8.5
Ease of Use
Bold360
6.0
Zoho Desk
8.5
Freshdesk
8.8
Ease of Setup
Bold360
6.7
Zoho Desk
8.1
Freshdesk
8.6
Ease of Admin
Bold360
5.8
Zoho Desk
8.3
Freshdesk
8.7
Quality of Support
Bold360
6.5
Zoho Desk
8.2
Freshdesk
8.9
Ease of Doing Business With
Bold360
6.7
Zoho Desk
8.5
Freshdesk
8.8
Product Direction (% positive)
Bold360
4.2
Zoho Desk
8.8
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.7
Freshdesk
8.7
Searchable Articles
Bold360
Not enough data available
Zoho Desk
8.6
Freshdesk
8.6
Community Forums
Bold360
Not enough data available
Zoho Desk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Bold360
Not enough data available
Zoho Desk
8.5
Freshdesk
8.5
Communication
Pop-up Chat
Bold360
Not enough data available
Zoho Desk
9.0
Freshdesk
9.0
Notifications
Bold360
Not enough data available
Zoho Desk
8.9
Freshdesk
8.8
Targeted Emails
Bold360
Not enough data available
Zoho Desk
8.9
Freshdesk
9.0
In-App Messaging
Bold360
Not enough data available
Zoho Desk
8.9
Freshdesk
Not enough data available
Process
Mentions
Bold360
Not enough data available
Zoho Desk
9.0
Freshdesk
Not enough data available
Tickets
Bold360
Not enough data available
Zoho Desk
9.2
Freshdesk
9.4
Macros
Bold360
Not enough data available
Zoho Desk
8.6
Freshdesk
8.8
Collaboration
Bold360
Not enough data available
Zoho Desk
8.9
Freshdesk
9.1
Interaction
Web Portals
Bold360
Not enough data available
Zoho Desk
8.6
Freshdesk
7.2
Forum to Reponse
Bold360
Not enough data available
Zoho Desk
8.5
Freshdesk
8.5
Tickets and Tagging
Bold360
Not enough data available
Zoho Desk
8.8
Freshdesk
8.8
Live Chat
Bold360
Not enough data available
Zoho Desk
8.7
Freshdesk
8.8
Internal Use
Customization
Bold360
Not enough data available
Zoho Desk
8.4
Freshdesk
8.0
Conversation Archiving
Bold360
Not enough data available
Zoho Desk
9.0
Freshdesk
Not enough data available
Lead Development
Bold360
Not enough data available
Zoho Desk
9.0
Freshdesk
Not enough data available
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.8
Freshdesk
8.9
Team Inbox
Bold360
Not enough data available
Zoho Desk
8.8
Freshdesk
8.9
Customer Profiles
Bold360
Not enough data available
Zoho Desk
8.7
Freshdesk
8.6
Channels
Email
Bold360
Not enough data available
Zoho Desk
9.2
Freshdesk
9.3
Social
Bold360
Not enough data available
Zoho Desk
8.7
Freshdesk
8.9
Live Chat
Bold360
Not enough data available
Zoho Desk
8.9
Freshdesk
9.1
Phone
Bold360
Not enough data available
Zoho Desk
8.8
Freshdesk
8.8
Text
Bold360
Not enough data available
Zoho Desk
9.1
Freshdesk
Not enough data available
Insight
Surveys
Bold360
Not enough data available
Zoho Desk
9.0
Freshdesk
8.9
Reporting
Bold360
Not enough data available
Zoho Desk
9.0
Freshdesk
Not enough data available
Visitor Activity
Bold360
Not enough data available
Zoho Desk
8.9
Freshdesk
8.8
Help Desk
Bold360
Not enough data available
Zoho Desk
9.2
Freshdesk
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
70.3%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
23.7%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
6.0%
11.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zoho Desk
Small-Business
70.3%
Mid-Market
23.7%
Enterprise
6.0%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
23.0%
Information Technology and Services
19.7%
 
Insurance
13.3%
Computer Software
10.1%
Computer Software
13.4%
 
Sporting Goods
6.7%
Telecommunications
4.0%
Internet
5.6%
 
Retail
6.7%
Internet
3.8%
Education Management
3.9%
 
Marketing and Advertising
6.7%
Marketing and Advertising
3.7%
Marketing and Advertising
3.2%
 
Other
33.3%
Other
55.3%
Other
54.2%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Zoho Desk
Information Technology and Services
23.0%
Computer Software
10.1%
Telecommunications
4.0%
Internet
3.8%
Marketing and Advertising
3.7%
Other
55.3%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Bold360
No videos provided
Zoho Desk
Freshdesk

Downloads

Bold360
No downloads provided
Zoho Desk
No downloads provided
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Freshdesk
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