Compare Bold360 vs Zoho Desk

See this
comparison of Bold360 vs. Zoho Desk
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Zoho Desk rates 4.3/5 stars with 1,223 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
FREE
$0
/agent/month
 
Plus
Request a Quote
Annual concurrent licenses
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
Ease of Use
Ease of Use
6.0
8.5
Ease of Setup
Ease of Setup
6.7
8.1
Ease of Admin
Ease of Admin
5.8
8.4
Quality of Support
Quality of Support
6.5
8.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
Product Direction (% positive)
Product Direction (% positive)
4.2
8.7
Meets Requirements
Bold360
6.9
Zoho Desk
8.7
Ease of Use
Bold360
6.0
Zoho Desk
8.5
Ease of Setup
Bold360
6.7
Zoho Desk
8.1
Ease of Admin
Bold360
5.8
Zoho Desk
8.4
Quality of Support
Bold360
6.5
Zoho Desk
8.2
Ease of Doing Business With
Bold360
6.7
Zoho Desk
8.5
Product Direction (% positive)
Bold360
4.2
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.7
Searchable Articles
Bold360
Not enough data available
Zoho Desk
8.7
Community Forums
Bold360
Not enough data available
Zoho Desk
8.4
Interactive FAQs & Forums
Bold360
Not enough data available
Zoho Desk
8.6
Communication
Pop-up Chat
Bold360
Not enough data available
Zoho Desk
9.0
Notifications
Bold360
Not enough data available
Zoho Desk
8.9
Targeted Emails
Bold360
Not enough data available
Zoho Desk
8.9
In-App Messaging
Bold360
Not enough data available
Zoho Desk
8.9
Process
Mentions
Bold360
Not enough data available
Zoho Desk
9.0
Tickets
Bold360
Not enough data available
Zoho Desk
9.1
Macros
Bold360
Not enough data available
Zoho Desk
8.6
Collaboration
Bold360
Not enough data available
Zoho Desk
8.9
Interaction
Web Portals
Bold360
Not enough data available
Zoho Desk
8.6
Forum to Reponse
Bold360
Not enough data available
Zoho Desk
8.5
Tickets and Tagging
Bold360
Not enough data available
Zoho Desk
8.8
Live Chat
Bold360
Not enough data available
Zoho Desk
8.7
Internal Use
Customization
Bold360
Not enough data available
Zoho Desk
8.3
Conversation Archiving
Bold360
Not enough data available
Zoho Desk
9.0
Lead Development
Bold360
Not enough data available
Zoho Desk
9.0
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.8
Team Inbox
Bold360
Not enough data available
Zoho Desk
8.8
Customer Profiles
Bold360
Not enough data available
Zoho Desk
8.8
Channels
Email
Bold360
Not enough data available
Zoho Desk
9.2
Social
Bold360
Not enough data available
Zoho Desk
8.8
Live Chat
Bold360
Not enough data available
Zoho Desk
9.0
Phone
Bold360
Not enough data available
Zoho Desk
8.8
Text
Bold360
Not enough data available
Zoho Desk
9.1
Insight
Surveys
Bold360
Not enough data available
Zoho Desk
8.9
Reporting
Bold360
Not enough data available
Zoho Desk
9.0
Visitor Activity
Bold360
Not enough data available
Zoho Desk
8.9
Help Desk
Bold360
Not enough data available
Zoho Desk
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
5.6%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
23.4%
 
Sporting Goods
11.1%
Computer Software
10.4%
 
Insurance
11.1%
Telecommunications
3.9%
 
Accounting
11.1%
Internet
3.9%
 
Retail
5.6%
Marketing and Advertising
3.8%
 
Other
27.8%
Other
54.6%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Bold360
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Zoho Desk
No downloads provided
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