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Compare Bold360, Zendesk Support, and Zoho Desk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essential
$5
/month
FREE
$0
/agent/month
 
Plus
Request a Quote
Annual concurrent licenses
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.7
Ease of Use
Ease of Use
6.0
8.6
8.5
Ease of Setup
Ease of Setup
6.7
8.2
8.2
Ease of Admin
Ease of Admin
5.8
8.3
8.4
Quality of Support
Quality of Support
6.5
8.4
8.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
4.2
7.6
8.7
Meets Requirements
Bold360
6.9
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Bold360
6.0
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Bold360
6.7
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
Bold360
5.8
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Bold360
6.5
Zendesk Support
8.4
Zoho Desk
8.2
Ease of Doing Business With
Bold360
6.7
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Bold360
4.2
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
Bold360
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
Bold360
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Process
Mentions
Bold360
Not enough data available
Zendesk Support
8.4
Zoho Desk
8.9
Tickets
Bold360
Not enough data available
Zendesk Support
9.2
Zoho Desk
9.1
Macros
Bold360
Not enough data available
Zendesk Support
8.7
Zoho Desk
8.6
Collaboration
Bold360
Not enough data available
Zendesk Support
8.7
Zoho Desk
8.9
Interaction
Web Portals
Bold360
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.5
Forum to Reponse
Bold360
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
Bold360
Not enough data available
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
Bold360
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.6
Channels
Phone
Bold360
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.7
Text
Bold360
Not enough data available
Zendesk Support
8.5
Zoho Desk
9.1
Email
Bold360
Not enough data available
Zendesk Support
9.0
Zoho Desk
9.2
Social
Bold360
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.7
Live Chat
Bold360
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.9
Insight
Surveys
Bold360
Not enough data available
Zendesk Support
8.5
Zoho Desk
8.9
Reporting
Bold360
Not enough data available
Zendesk Support
8.4
Zoho Desk
9.0
Visitor Activity
Bold360
Not enough data available
Zendesk Support
8.6
Zoho Desk
8.9
Help Desk
Bold360
Not enough data available
Zendesk Support
8.7
Zoho Desk
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
38.3%
71.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
44.9%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
16.7%
5.6%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.7%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
17.7%
Information Technology and Services
24.0%
 
Sporting Goods
11.1%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Insurance
11.1%
Internet
10.0%
Telecommunications
4.0%
 
Accounting
11.1%
Marketing and Advertising
4.8%
Marketing and Advertising
3.9%
 
Retail
5.6%
Retail
3.4%
Internet
3.9%
 
Other
27.8%
Other
48.8%
Other
53.8%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Zendesk Support
Computer Software
17.7%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Bold360
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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