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Compare Bold360, Zendesk Support, and Help Scout

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essential
$5
/month
Plus
$27
user/month
 
Plus
Request a Quote
Annual concurrent licenses
Team
$19
/month
Standard
$15
user/month
 
Professional
$49
/month
Basic
$8
user/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.5
Ease of Use
Ease of Use
6.0
8.6
9.2
Ease of Setup
Ease of Setup
6.7
8.2
8.8
Ease of Admin
Ease of Admin
5.8
8.3
8.8
Quality of Support
Quality of Support
6.5
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
4.2
7.6
7.8
Meets Requirements
Bold360
6.9
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
Bold360
6.0
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
Bold360
6.7
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
Bold360
5.8
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
Bold360
6.5
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
Bold360
6.7
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
Bold360
4.2
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
Bold360
Not enough data available
Zendesk Support
8.6
Help Scout
7.9
Community Forums
Bold360
Not enough data available
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
Zendesk Support
8.2
Help Scout
8.0
Interaction
Web Portals
Bold360
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
Bold360
Not enough data available
Zendesk Support
8.5
Help Scout
8.1
Tickets and Tagging
Bold360
Not enough data available
Zendesk Support
8.9
Help Scout
8.7
Live Chat
Bold360
Not enough data available
Zendesk Support
8.6
Help Scout
6.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
38.4%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
44.9%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
16.7%
4.9%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
17.8%
Computer Software
23.0%
 
Sporting Goods
11.1%
Information Technology and Services
15.2%
Internet
17.5%
 
Insurance
11.1%
Internet
10.0%
Information Technology and Services
7.7%
 
Accounting
11.1%
Marketing and Advertising
4.8%
Marketing and Advertising
6.0%
 
Retail
5.6%
Retail
3.4%
Hospital & Health Care
4.9%
 
Other
27.8%
Other
48.8%
Other
41.0%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User

Integration is very minimal, especially compared to Zendesk

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

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