Compare Bold360, Zendesk Support, HappyFox, and TeamSupport

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essential
$5
/month
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
 
Plus
Request a Quote
Annual concurrent licenses
Team
$19
/month
Fantastic
$49
per staff / month
Enterprise
$65
/ agent / month billed annually
 
Professional
$49
/month
Enterprise
$69
per staff / month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.9
8.6
Ease of Use
Ease of Use
6.0
8.6
9.3
8.7
Ease of Setup
Ease of Setup
6.7
8.2
8.9
8.3
Ease of Admin
Ease of Admin
5.8
8.3
9.1
8.7
Quality of Support
Quality of Support
6.5
8.3
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
4.2
7.6
9.2
9.0
Meets Requirements
Bold360
6.9
Zendesk Support
8.7
HappyFox
8.9
TeamSupport
8.6
Ease of Use
Bold360
6.0
Zendesk Support
8.6
HappyFox
9.3
TeamSupport
8.7
Ease of Setup
Bold360
6.7
Zendesk Support
8.2
HappyFox
8.9
TeamSupport
8.3
Ease of Admin
Bold360
5.8
Zendesk Support
8.3
HappyFox
9.1
TeamSupport
8.7
Quality of Support
Bold360
6.5
Zendesk Support
8.3
HappyFox
9.2
TeamSupport
8.8
Ease of Doing Business With
Bold360
6.7
Zendesk Support
8.4
HappyFox
9.3
TeamSupport
9.2
Product Direction (% positive)
Bold360
4.2
Zendesk Support
7.6
HappyFox
9.2
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
TeamSupport
8.3
Searchable Articles
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.8
TeamSupport
8.3
Community Forums
Bold360
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Bold360
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
7.4
TeamSupport
8.7
Forum to Reponse
Bold360
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
TeamSupport
8.5
Tickets and Tagging
Bold360
Not enough data available
Zendesk Support
8.9
HappyFox
9.3
TeamSupport
8.8
Live Chat
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.1
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
38.2%
46.0%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
45.0%
39.0%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
16.8%
15.0%
12.2%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
17.2%
Information Technology and Services
14.7%
Computer Software
27.8%
 
Insurance
13.3%
Information Technology and Services
14.5%
Computer Software
11.0%
Information Technology and Services
21.0%
 
Sporting Goods
6.7%
Internet
9.4%
Higher Education
5.5%
Internet
4.8%
 
Retail
6.7%
Marketing and Advertising
4.8%
Real Estate
3.7%
Financial Services
4.4%
 
Marketing and Advertising
6.7%
Retail
3.8%
Internet
3.7%
Hospitality
3.9%
 
Other
33.3%
Other
50.3%
Other
61.5%
Other
38.2%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.5%
Internet
9.4%
Marketing and Advertising
4.8%
Retail
3.8%
Other
50.3%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Bold360
No videos provided
Zendesk Support
No videos provided
HappyFox
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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