Compare Bold360, Zendesk Support, HappyFox, and Help Scout

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essential
$5
/month
Mighty
$29
per staff / month
Basic
$8
user/month
 
Plus
Request a Quote
Annual concurrent licenses
Team
$19
/month
Enterprise
$69
per staff / month
Standard
$15
user/month
 
Professional
$49
/month
Fantastic
$49
per staff / month
Plus
$27
user/month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.9
8.5
Ease of Use
Ease of Use
6.0
8.6
9.3
9.2
Ease of Setup
Ease of Setup
6.7
8.2
8.9
8.8
Ease of Admin
Ease of Admin
5.8
8.3
9.1
8.8
Quality of Support
Quality of Support
6.5
8.3
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.3
8.9
Product Direction (% positive)
Product Direction (% positive)
4.2
7.6
9.2
7.8
Meets Requirements
Bold360
6.9
Zendesk Support
8.7
HappyFox
8.9
Help Scout
8.5
Ease of Use
Bold360
6.0
Zendesk Support
8.6
HappyFox
9.3
Help Scout
9.2
Ease of Setup
Bold360
6.7
Zendesk Support
8.2
HappyFox
8.9
Help Scout
8.8
Ease of Admin
Bold360
5.8
Zendesk Support
8.3
HappyFox
9.1
Help Scout
8.8
Quality of Support
Bold360
6.5
Zendesk Support
8.3
HappyFox
9.2
Help Scout
8.8
Ease of Doing Business With
Bold360
6.7
Zendesk Support
8.4
HappyFox
9.3
Help Scout
8.9
Product Direction (% positive)
Bold360
4.2
Zendesk Support
7.6
HappyFox
9.2
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.6
Help Scout
8.7
Searchable Articles
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.9
Help Scout
8.0
Community Forums
Bold360
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Help Scout
8.4
Interactive FAQs & Forums
Bold360
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Help Scout
8.1
Interaction
Web Portals
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
7.7
Help Scout
8.8
Forum to Reponse
Bold360
Not enough data available
Zendesk Support
8.5
HappyFox
8.2
Help Scout
8.2
Tickets and Tagging
Bold360
Not enough data available
Zendesk Support
8.9
HappyFox
9.4
Help Scout
8.7
Live Chat
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.1
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
38.1%
45.5%
54.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
45.1%
39.4%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
16.7%
15.2%
6.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
17.5%
Information Technology and Services
14.6%
Computer Software
22.9%
 
Sporting Goods
11.1%
Information Technology and Services
15.2%
Computer Software
12.0%
Internet
17.0%
 
Insurance
11.1%
Internet
9.9%
Higher Education
6.3%
Information Technology and Services
8.0%
 
Accounting
11.1%
Marketing and Advertising
4.7%
Real Estate
3.8%
Marketing and Advertising
5.9%
 
Retail
5.6%
Retail
3.5%
Education Management
3.8%
Real Estate
4.8%
 
Other
27.8%
Other
49.2%
Other
59.5%
Other
41.5%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
Help Scout
No downloads provided
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