Compare Bold360 vs Zendesk Support

See this
comparison of Bold360 vs. Zendesk Support
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Zendesk Support rates 4.2/5 stars with 1,583 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essential
$5
/month
 
Plus
Request a Quote
Annual concurrent licenses
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
Ease of Use
Ease of Use
6.0
8.6
Ease of Setup
Ease of Setup
6.7
8.2
Ease of Admin
Ease of Admin
5.8
8.3
Quality of Support
Quality of Support
6.5
8.3
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
Product Direction (% positive)
Product Direction (% positive)
4.2
7.6
Meets Requirements
Bold360
6.9
Zendesk Support
8.7
Ease of Use
Bold360
6.0
Zendesk Support
8.6
Ease of Setup
Bold360
6.7
Zendesk Support
8.2
Ease of Admin
Bold360
5.8
Zendesk Support
8.3
Quality of Support
Bold360
6.5
Zendesk Support
8.3
Ease of Doing Business With
Bold360
6.7
Zendesk Support
8.4
Product Direction (% positive)
Bold360
4.2
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zendesk Support
8.6
Searchable Articles
Bold360
Not enough data available
Zendesk Support
8.6
Community Forums
Bold360
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
Zendesk Support
8.3
Process
Mentions
Bold360
Not enough data available
Zendesk Support
8.5
Tickets
Bold360
Not enough data available
Zendesk Support
9.2
Macros
Bold360
Not enough data available
Zendesk Support
8.8
Collaboration
Bold360
Not enough data available
Zendesk Support
8.7
Interaction
Web Portals
Bold360
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Bold360
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Bold360
Not enough data available
Zendesk Support
8.9
Live Chat
Bold360
Not enough data available
Zendesk Support
8.6
Channels
Email
Bold360
Not enough data available
Zendesk Support
9.1
Social
Bold360
Not enough data available
Zendesk Support
8.6
Live Chat
Bold360
Not enough data available
Zendesk Support
8.7
Phone
Bold360
Not enough data available
Zendesk Support
8.2
Text
Bold360
Not enough data available
Zendesk Support
8.6
Insight
Surveys
Bold360
Not enough data available
Zendesk Support
8.5
Reporting
Bold360
Not enough data available
Zendesk Support
8.5
Visitor Activity
Bold360
Not enough data available
Zendesk Support
8.6
Help Desk
Bold360
Not enough data available
Zendesk Support
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
16.7%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
17.5%
 
Sporting Goods
11.1%
Information Technology and Services
15.2%
 
Insurance
11.1%
Internet
9.9%
 
Accounting
11.1%
Marketing and Advertising
4.7%
 
Retail
5.6%
Retail
3.5%
 
Other
27.8%
Other
49.2%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Zendesk Support
No downloads provided
Ask Bold360 a QuestionContact Bold360Request More InformationRequest More Information