Compare Bold360 vs Wix Answers

See this
comparison of Bold360 vs. Wix Answers
based on data from user reviews. Bold360 rates 2.9/5 stars with 16 reviews. Wix Answers rates 4.0/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
 
Plus
Request a Quote
Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Wix Answers
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.1
9.1
Ease of Use
Ease of Use
6.2
9.0
Ease of Setup
Ease of Setup
6.7
9.7
Ease of Admin
Ease of Admin
5.8
9.7
Quality of Support
Quality of Support
6.8
9.3
Ease of Doing Business With
Ease of Doing Business With
6.7
9.7
Product Direction (% positive)
Product Direction (% positive)
4.6
8.1
Meets Requirements
Bold360
7.1
Wix Answers
9.1
Ease of Use
Bold360
6.2
Wix Answers
9.0
Ease of Setup
Bold360
6.7
Wix Answers
9.7
Ease of Admin
Bold360
5.8
Wix Answers
9.7
Quality of Support
Bold360
6.8
Wix Answers
9.3
Ease of Doing Business With
Bold360
6.7
Wix Answers
9.7
Product Direction (% positive)
Bold360
4.6
Wix Answers
8.1

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Wix Answers
Not enough data available
Searchable Articles
Bold360
Not enough data available
Wix Answers
Not enough data available
Community Forums
Bold360
Not enough data available
Wix Answers
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
Wix Answers
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
Wix Answers
Not enough data available
Forum to Reponse
Bold360
Not enough data available
Wix Answers
Not enough data available
Tickets and Tagging
Bold360
Not enough data available
Wix Answers
Not enough data available
Live Chat
Bold360
Not enough data available
Wix Answers
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
37.5%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
43.8%
5.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.8%
11.1%
Bold360
Small-Business
37.5%
Mid-Market
43.8%
Enterprise
18.8%
Wix Answers
Small-Business
83.3%
Mid-Market
5.6%
Enterprise
11.1%

Reviewers' Industry

 
Telecommunications
31.3%
Real Estate
11.1%
 
Internet
12.5%
Photography
11.1%
 
Insurance
12.5%
Banking
11.1%
 
Sporting Goods
6.3%
Writing and Editing
5.6%
 
Retail
6.3%
Retail
5.6%
 
Other
31.3%
Other
55.6%
Bold360
Telecommunications
31.3%
Internet
12.5%
Insurance
12.5%
Sporting Goods
6.3%
Retail
6.3%
Other
31.3%
Wix Answers
Real Estate
11.1%
Photography
11.1%
Banking
11.1%
Writing and Editing
5.6%
Retail
5.6%
Other
55.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Administrator

Wix Answers is extremely easy to use and the interface is very attractive.

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

User

My answers never seemed to get answered in a timely manner. Customer Service is usually pretty slow

 
Bold360
Most Helpful Favorable Review
User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Wix Answers
Most Helpful Favorable Review
Administrator

Wix Answers is extremely easy to use and the interface is very attractive.

Most Helpful Critical Review
User

My answers never seemed to get answered in a timely manner. Customer Service is usually pretty slow

Screenshots

 
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No screenshots provided
Wix Answers
No screenshots provided

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Wix Answers
No downloads provided
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