Compare Bold360, TeamSupport, and Zendesk Support

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Plus
Request a Quote
Annual concurrent licenses
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.7
Ease of Use
Ease of Use
6.0
8.7
8.6
Ease of Setup
Ease of Setup
6.7
8.3
8.2
Ease of Admin
Ease of Admin
5.8
8.7
8.3
Quality of Support
Quality of Support
6.5
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
6.7
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
4.2
9.0
7.6
Meets Requirements
Bold360
6.9
TeamSupport
8.6
Zendesk Support
8.7
Ease of Use
Bold360
6.0
TeamSupport
8.7
Zendesk Support
8.6
Ease of Setup
Bold360
6.7
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
Bold360
5.8
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
Bold360
6.5
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
Bold360
6.7
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
Bold360
4.2
TeamSupport
9.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Searchable Articles
Bold360
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
Bold360
Not enough data available
TeamSupport
8.0
Zendesk Support
8.2
Interactive FAQs & Forums
Bold360
Not enough data available
TeamSupport
8.4
Zendesk Support
8.3
Interaction
Web Portals
Bold360
Not enough data available
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
Bold360
Not enough data available
TeamSupport
8.5
Zendesk Support
8.5
Tickets and Tagging
Bold360
Not enough data available
TeamSupport
8.8
Zendesk Support
8.9
Live Chat
Bold360
Not enough data available
TeamSupport
8.4
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
40.4%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
47.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
12.2%
16.9%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
27.8%
Computer Software
17.2%
 
Insurance
13.3%
Information Technology and Services
21.0%
Information Technology and Services
14.6%
 
Sporting Goods
6.7%
Internet
4.8%
Internet
9.4%
 
Retail
6.7%
Financial Services
4.4%
Marketing and Advertising
4.7%
 
Marketing and Advertising
6.7%
Hospitality
3.9%
Retail
3.8%
 
Other
33.3%
Other
38.2%
Other
50.2%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Bold360
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided

Downloads

Bold360
No downloads provided
Zendesk Support
No downloads provided
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