Compare Bold360, TeamSupport, and LiveAgent

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Support Desk
$50
/ agent / month billed annually
Ticket
$15/month
User Seat
 
Plus
Request a Quote
Annual concurrent licenses
Enterprise
$65
/ agent / month billed annually
All-inclusive
$39/month
User Seat
 
Private Cloud
Custom
Contact Us for Pricing
Ticket+Chat
$29/month
User Seat
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.8
Ease of Use
Ease of Use
6.0
8.6
9.0
Ease of Setup
Ease of Setup
6.7
8.3
8.7
Ease of Admin
Ease of Admin
5.8
8.7
8.9
Quality of Support
Quality of Support
6.5
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
6.7
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
4.2
9.0
9.0
Meets Requirements
Bold360
6.9
TeamSupport
8.6
LiveAgent
8.8
Ease of Use
Bold360
6.0
TeamSupport
8.6
LiveAgent
9.0
Ease of Setup
Bold360
6.7
TeamSupport
8.3
LiveAgent
8.7
Ease of Admin
Bold360
5.8
TeamSupport
8.7
LiveAgent
8.9
Quality of Support
Bold360
6.5
TeamSupport
8.9
LiveAgent
9.1
Ease of Doing Business With
Bold360
6.7
TeamSupport
9.2
LiveAgent
9.1
Product Direction (% positive)
Bold360
4.2
TeamSupport
9.0
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
TeamSupport
8.3
LiveAgent
9.1
Searchable Articles
Bold360
Not enough data available
TeamSupport
8.3
LiveAgent
9.0
Community Forums
Bold360
Not enough data available
TeamSupport
8.0
LiveAgent
9.0
Interactive FAQs & Forums
Bold360
Not enough data available
TeamSupport
8.3
LiveAgent
9.0
Interaction
Web Portals
Bold360
Not enough data available
TeamSupport
8.7
LiveAgent
9.1
Forum to Reponse
Bold360
Not enough data available
TeamSupport
8.4
LiveAgent
9.1
Tickets and Tagging
Bold360
Not enough data available
TeamSupport
8.9
LiveAgent
9.3
Live Chat
Bold360
Not enough data available
TeamSupport
8.4
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
40.6%
62.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
46.8%
24.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
12.5%
13.4%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
TeamSupport
Small-Business
40.6%
Mid-Market
46.8%
Enterprise
12.5%
LiveAgent
Small-Business
62.1%
Mid-Market
24.5%
Enterprise
13.4%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
26.5%
Information Technology and Services
12.5%
 
Sporting Goods
11.1%
Information Technology and Services
21.2%
Computer Software
7.4%
 
Insurance
11.1%
Internet
5.5%
Internet
5.5%
 
Accounting
11.1%
Financial Services
4.3%
Retail
4.4%
 
Retail
5.6%
Hospitality
3.8%
Marketing and Advertising
4.2%
 
Other
27.8%
Other
38.9%
Other
66.0%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.5%
Financial Services
4.3%
Hospitality
3.8%
Other
38.9%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.4%
Marketing and Advertising
4.2%
Other
66.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Kikne S.
User

Not very attractive visually but honestly wi get the work done

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kikne S.
User

Not very attractive visually but honestly wi get the work done

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Bold360
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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