Compare Bold360, TeamSupport, and Freshdesk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Plus
Request a Quote
Annual concurrent licenses
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.5
Ease of Use
Ease of Use
6.0
8.7
8.8
Ease of Setup
Ease of Setup
6.7
8.3
8.6
Ease of Admin
Ease of Admin
5.8
8.7
8.7
Quality of Support
Quality of Support
6.5
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
9.0
8.7
Meets Requirements
Bold360
6.9
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
Bold360
6.0
TeamSupport
8.7
Freshdesk
8.8
Ease of Setup
Bold360
6.7
TeamSupport
8.3
Freshdesk
8.6
Ease of Admin
Bold360
5.8
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
Bold360
6.5
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
Bold360
6.7
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
Bold360
4.2
TeamSupport
9.0
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
TeamSupport
8.3
Freshdesk
8.7
Searchable Articles
Bold360
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Community Forums
Bold360
Not enough data available
TeamSupport
8.0
Freshdesk
8.4
Interactive FAQs & Forums
Bold360
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Interaction
Web Portals
Bold360
Not enough data available
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
Bold360
Not enough data available
TeamSupport
8.5
Freshdesk
8.5
Tickets and Tagging
Bold360
Not enough data available
TeamSupport
8.8
Freshdesk
8.8
Live Chat
Bold360
Not enough data available
TeamSupport
8.4
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
40.4%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
47.4%
36.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
12.2%
11.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
27.8%
Information Technology and Services
19.7%
 
Insurance
13.3%
Information Technology and Services
21.0%
Computer Software
13.4%
 
Sporting Goods
6.7%
Internet
4.8%
Internet
5.6%
 
Retail
6.7%
Financial Services
4.4%
Education Management
3.9%
 
Marketing and Advertising
6.7%
Hospitality
3.9%
Marketing and Advertising
3.2%
 
Other
33.3%
Other
38.2%
Other
54.2%
Bold360
Telecommunications
33.3%
Insurance
13.3%
Sporting Goods
6.7%
Retail
6.7%
Marketing and Advertising
6.7%
Other
33.3%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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